Heritage Subaru Catonsville

I recently purchased a vehicle through May Farris, and I am delighted with the entire purchase. My main communication was online, and she showed excellence in her manner, honesty, and professionalism. May Farris was incredibly knowledgeable, patient, and focused on the client's interests or needs. I received my car with the best deal possible compared to the surrounding dealership, with minimal time spent. I never purchased my car as quickly as this one at the price I wanted. Thanks to everyone at this dealership.

Very professional, really know how to treat their customers. Really acknowledge their all efforts especially Ms May and Mr. Andy

May came to my rescue. I was out of town and my 2017 Subaru could not be repaired. May helped me find the right Crosstrek and worked through all the issues with an out of town buyer I didn’t have the title. I didn’t have my checkbook. May made it all work and I now have my fifth Subaru. May knows her Subarus and the sales process throughly. She helped make a difficult situation easy for me. I highly recommend her.

I arrived in town with an overheating Subaru Outback. First, I was able to get an appointment asap. Second, Sadari was my service advisor. She stayed with me throughout the process My 9 year old Subaru was not able to be repaired. Sadari made certain I was fully informed. She made sure I had a safe loaner. My car was not safe. She is knowledgeable, patient, kind and just an amazing person. I highly recommend Sadari and Heritage Subaru

Ashlyn resolved problem, communicated clearly, and was courteous. She listened and updated me on progress and answered questions patiently.

Outstanding Service and Sales Experience at Heritage Subaru of Catonsville Our family has been loyal Subaru owners for years, and Heritage Subaru of Catonsville has been instrumental in maintaining that loyalty through their exceptional service and genuine care for their customers. Service Department Excellence The heart of our positive experience lies with the service department, specifically with Sardari Walters, who has been our constant anchor for years. Sardari has guided us through the service needs of four different Subarus in our family, always taking the time to clearly explain why specific services are needed. Her transparency about completion times and costs has built an incredible foundation of trust. This level of consistent, honest service is rare to find, and it's exactly why we knew Heritage Subaru would be our choice when it came time for our next vehicle purchase after nearly six years. Sales Team That Truly Cares When we decided to purchase our 2025 Subaru Forester Hybrid, sales representative May Farris exceeded our expectations. She demonstrated extensive knowledge of the vehicles, showed remarkable patience with all our questions, and truly understood what we were looking for in our next car. Rather than pushing a sale, May focused on finding the right fit for our family's needs. Financing Made Simple Trudour Brown in the finance department was equally impressive, taking great care to walk us through every step of the financing process. His thorough explanations ensured we understood all aspects of our purchase, and his attention to detail gave us confidence in our decision. A Team Approach to Customer Satisfaction What sets Heritage Subaru of Catonsville apart is how the entire team, including Paris Tato and Andy Evans, works together to ensure customer satisfaction. From service to sales to financing, every interaction felt personal and genuine. We never felt like we were just another sales target or number to hit. Instead, the team was clearly invested in making sure we received the best value from our purchase and felt completely comfortable with our decision. Final Thoughts After years of service experiences and now a recent purchase, I can confidently say that Heritage Subaru of Catonsville has earned our family's trust through consistent excellence. The combination of Sardari's outstanding service support, May's knowledgeable sales approach, and Trudour's careful attention to financing details created a seamless and positive experience from start to finish. For anyone considering a Subaru purchase or needing reliable service, I wholeheartedly recommend Heritage Subaru of Catonsville. They've proven that exceptional customer service still exists, and we're thrilled with our new 2025 Subaru Forester Hybrid. Highly recommended for both sales and service needs.

It was nice to meet and work with Jessica. She was very pleasant and above all, she was super professional and candid in the all the info she gave us. She answered all of our questions and the ones she couldn’t answer, she pointed us to the right person to answer them. She was all very genuine and hospitable. Thank you again!

I’ve been a happy Heritage Subaru Catonsville customer for about a decade. Nothing has changed. Cary in sales, and Sidari in service will keep me coming back.

Morris Lee was my advisor, and he did an exceptional job, as did Mr. Bookstein with the financing. I'm very satisfied with my purchase. I would absolutely buy a car here again!

Lynese was my advisor for my first appointment. Exceptional and efficient. Quickly in and out