Essential Ford

Second bad experience while trying to purchase a vehicle. Recently went to look at a pre owned explorer. I was looking for an appraisal of my vehicle, The salesman took photos, we went of a test drive. When it came to numbers, they tried to lowball me. They then tried to offer a Carfax offer, when I showed them the offer which was more than what they showed. The manager whom I found out his name is Parker, responded with telling the salesperson" tell him have a great day" completely unprofessional, didn't even physically look at my vehicle, Didn't bother to speak to me before leaving. Once again, you can change the name of the dealership but, not the reputation or character of its employees. Worst Ford dealer around, and once again I went to another dealership rather than give Essential Ford my business.

Had my car in for service for a click coming from the right front wheel. Took the car in and the dealer couldn't duplicate the problem so I had to drive there and do a road test with the technician. We didn't make it out of the parking lot and he acknowledged the problem. Had it fixed but had problems after that. Took the car back in for a shake. Gina the advisor said they took it for a road test and told I needed tires. That wasn't the problem, Not once did they hoist the car and notice the play in the front wheel. If they would have went through the process, they would have know that it is a wheel bearing problem which I knew before coming in. Also asked for a nail repair in the left tire which they didn't even bother with because I wouldn't buy new tires. The advisor when asked about eliminating the wheel bearing, told me my car is out of warranty, which was false my car is a CPO with power train to 100k. You can change the name of the dealer but the sneaky, dishonest practices haven't left this place. A shame that they would refuse one service request because I refused to spend 1300 on tires that weren't needed.Take the time go to another dealer than this one!!!