Reviews
Overall very good, but when I got the car back I realized
Overall very good, but when I got the car back I realized something's were not done and the dashboard was changed as I have previously decided.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Curie General Manager Hyundai of Fort Myers
This would have been my 4th SUV with this dealership.
This would have been my 4th SUV with this dealership. It went well at first but then came the sales tactics in full force. I ultimately chose to not purchase the vehicle as I decided to hold off and go with the hybrid model once it comes out. I would buy here again if I didn’t get the same finance guy. “Just finish signing. It’s not legally binding until you take the keys and drive off of the lot.” Maybe he doesn’t know what a signature means. Adan was the man! Highly recommend this dealership. They will get you a car that you want so I will be back to get that new car.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jason Curie General Manager Hyundai of Fort Myers
I thought I had answered this previously.
I thought I had answered this previously.... As I said, all was well. ... Needs 2 more words.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Fort Myers. We look forward to having you as one of our valued customers for many more years to come! Jason Curie General Manager Hyundai of Fort Myers
This is an excellent dealership friendly professional and
This is an excellent dealership friendly professional and always will to do what's necessary to endure customer satisfaction
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Curie General Manager Hyundai of Fort Myers
On time service.
On time service. Nice rep. No extra miles on my car. Everyinw was very Polite.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jason Curie General Manager Hyundai of Fort Myers
Sandra was great in helping find a used SUV that fitted
Sandra was great in helping find a used SUV that fitted our needs. After we finished in financing she gave us the key, as in one key, and said sorry there is only one key. Cost us $681 at BMW to purchase a second key. Had we known up front the vehicle only had one key we could have made a more informed decision on whether to proceed with the purchase. Prior to signing we test drove the vehicle one more time to check out everything. We noticed two issues - driver seatbelt was twisted and tires were not being recognized. We let Sandra know and she has someone go take a look. Shortly after she returned and said everything was fixed. We should have confirmed prior to signing as we found the seatbelt was not fixed. Sandra offered to have us bring the car back but after the frustrating experience with finance we took the car to BMW for service. Financing was when our experience really soured. We had to wait just over two hours someone from finance to get us. Michael Uhl was the finance person that helped us. We stated several times that we did not want any up sells or warranties. He still snuck in a $1,200 vehicle theft warranty. After a difficult time with Michael in trying to get the warranty cancelled and saying to us "but you signed and if I re-did the contract the total price would stay the same" we had to reach out to the General Manager who promptly looped in the Director of finance and cancelled the warranty.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Lucas, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com
Great experience!
Great experience! It’s a great place to buy a car and the team is great. The cars are really great.
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- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jason Curie General Manager Hyundai of Fort Myers
I was happy with service I received on my car, but
I was happy with service I received on my car, but check-in process was not good.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com
Took 5 hours to make a deal, dlr did not seem to
Took 5 hours to make a deal, dlr did not seem to understand my requests, still waiting for my. Check for trade in equity. No after sales customer service. Would not recommend.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dave, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com
Everyone from the salesman to financing did everything
Everyone from the salesman to financing did everything possible to ensure that I left with the car that I needed for my job.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Hyundai of Fort Myers. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jason Curie General Manager Hyundai of Fort Myers