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Mcgrath Evanston Subaru

(316 reviews)
Visit Mcgrath Evanston Subaru
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:30pm–6:00pm
Thursday 9:00am–8:00pm 7:00pm–6:00pm
Friday 9:00am–8:00pm 7:00pm–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 1 awards
2014 state dealer award
New (877) 227-1503 (877) 227-1503
Used (877) 450-5545 (877) 450-5545
Service (877) 450-2612 (877) 450-2612

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mcgrath Evanston Subaru from DealerRater.

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Service was Great

Service (Rick) was great . I'd give him a 11 on a 10 scale ! Every body was very knowledgeable and able an willing to answer any questions !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I've had great service, professional and friendly

I've had great service, professional and friendly interactions with staff and I have consistently felt that both my car and I were in great hands at this dealership. In fact, a few months ago, my husband needed a different car, so we became a two-Subaru family, of course going back to McGrath, and even going back to the sales associate who sold me my Forester several years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Once again I've had an awesome experience, despite my car needing more work than I had anticipated. Communication was great, all was explained to me and I felt like I was in good hands with Eddie Perez and your service department. Thank you again for continuing to live up to your promises.

Evanston Subaru service is excellent

I have been a loyal customer of Evanston Subaru for decades. I was concerned when the dealership was sold because of my excellent relationship with the former owners. I am pleased to say, that my last 2 encounters for routine maintenance service has been excellent. The service representative was courteous and communicated with me regarding the progress of service and issues that were detected. I continue to be a loyal customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quick and thorough with the actual service.

Quick and thorough with the actual service. Friendly service by all techs who work there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick and thorough service

Willie was my rep. He was courteous and checked back with me a couple of times while I waited. After the inspection he explained why items besides an oil change and tire rotation should be taken care of. And the additional work only added an extra 1/2 hour to my original estimated time frame. I am confident that I and my SUV are in good and trustworthy hands when I come here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I had an excellent service adviser, Willie, who was very

I had an excellent service adviser, Willie, who was very knowledgeable and went into detail to explain why my vehicle felt like the engine was hesitating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Professional, friendly, competent… Express Service

Professional, friendly, competent… Express Service available as described. We remain very happy with our choice of vehicle, and the dealership and its service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantastic dealership

Easy car buying experience. Everyone was so welcoming and helpful from the sales department to management and the finance department. 10/10 would buy here again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This dealership is accommodating, friendly,

This dealership is accommodating, friendly, knowledgeable, has a clean and comfortable waiting area, provides fast service, and has good communications. I choose this dealership over places closer to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My name is Luis Diaz buy a Subaru outback limited edition

My name is Luis Diaz buy a Subaru outback limited edition xt, Ron Davis was the sale person he was fantastic and Aimee Russell the best #1. I really appreciate your help here is your five Star well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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