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Arlington Heights Buick GMC

(6,353 reviews)
Visit Arlington Heights Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 37 awards
2024 state dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 847-4433 (847) 847-4433
Used (847) 929-4927 (847) 929-4927
Service (847) 929-9110 (847) 929-9110

Reviews

(6,353 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Arlington Heights Buick GMC from DealerRater.

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The people at Sullivan are the best

We have bought several vehicles from Sullivan and will continue to do so. Service is the best, even after you purchase, their great service continues. Mike Bott and Gabe Szwec were great, as always.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We can't tell you how much we appreciate your customer loyalty! Thank you so much! Sincerely, Dan Szwec, General Sales Manager

2016 Denali

Victor was a great and we love our truck it’s awesome it will used for towing mainly but after driving it we may sell one of our cars it rides that nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for such an awesome review! I will share this with Victor as he will be happy to hear it. Let us know if we can help with anything else. Sincerely, Dan Szwec, General Sales Manager

Customer Care a Priority

Sullivan Buick and Phil Pilny are top notch. We needed to purchase a new car quickly and the experience was not painful like other dealerships can be. Phil was not pushy, listened to our situation and offered his professional opinion and guidance. We were a former Ford Family and now happy to be part of the Sullivan Buick family. If you are in the market for a new car make Sullivan Buick your first stop. You will not be disappointed! Special thanks to Phil, Dan Szwec and Mike O.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing your experience at Sullivan Buick GMC. I am glad that we were able to show you what we strive to deliver. Always feel free to call or stop by if there is anything else we can do to help you. Sincerely, Dan Szwec, General Sales Manager

Traveled from Wisconsin and so glad I did!

I had a specific car in mind that I wanted, 2016 Mazda CX5, and there were 2 places in Illinois that had it. Went to one dealership and didn't feel comfortable at all there. Felt like they were being sneaky with what charges they were trying to add on and were not personable. Went to the second dealership and felt like I was there #1 priority. They treated me so well and with such respect and being very upfront and transparent. Chris helped me get my perfect car and I am so happy!! He really went above and beyond and emailed me several times after buying to make sure everything was going well. Highly highly recommend buying your car from here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review and recommendation, Hwilke! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact Chris or visit us if you need anything else. Sincerely, Dan Szwec, General Sales Manager

easy to do business with

Bought our second car this week from Phil @Sullivan Buick. Couldn't have been easier or quicker! We conversed via email and phone for a few days, then went in , spent 1 hour and walked out. Thanks Phil!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear that Phil did such a great job assisting you with your vehicle purchase. Congratulations to you, and please give us a call if you ever need anything! Sincerely, Dan Szwec, General Sales Manager

Great Experience

Victor was easy to work with and provided us with all the information we needed to feel confident with our purchase. We did not feel any pressure to make a quick decision and received helpful follow-up throughout the car buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words. It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Dan Szwec, General Sales Manager

Helped me get the car I've dreamed of.

I want to give a great thank you to all of the assisting associates at Sullivan GM/Buick. They helped me through a tough situation, stayed longer than closing time in order to help me with this car. They saw my determination and my efforts, (My trade in s tore burst on the way to the dealership.) and they did as much as they could to give me a great car for a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your words mean so much to us here at Sullivan Buick GMC. Our priority is to have customers leave with a smile and we are glad to have been able to help you with your purchase. It was our pleasure! Sincerely, Dan Szwec, General Sales Manager

Fantastic experience Ask For Jimmy Wheeler!!

Jim Wheeler and Sullivan Buick made the entire process smooth and stress free .. lifetime loaner cars lifetime car washes. If anyone in the market for a new vehicle make sure to ask for Jimmy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review, Olga. I am happy to hear Jim and the team were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Dan Szwec, General Sales Manager

Sullivan Buick GMC & Jimmy Wheeler Are Awesome!

I was involved in an accident where my previous Buick was totaled . I was not ready to purchase another car but Jim Wheeler and Sullivan Buick made the entire process smooth and stress free .. anyone in the market for a new vehicle make sure to ask for Jimmy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us, Matt! We work hard to make sure our guests have an awesome experience. I will share your comments with Jim and the team! Drive safely! Sincerely, Dan Szwec, General Sales Manager

Perfect!

Mike Ayoub did a fantastic job when selling me my used vehicle from Sullivan. He helped out in so many ways, from showing me comparable prices to financing options. I've been buying from Sullivan Buick for years. With salespeople like Mike on board, I can assure you that I will continue to buy from Sullivan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We can't tell you how much we appreciate your customer loyalty! We thank you so much, Gerry! Sincerely, Dan Szwec, General Sales Manager