Mazda of Gladstone

Seriously nice employees and little pressure to buy. Good communication. Nice cars and low key showroom

They're kind, caring, generous, explainable and have all the knowledge to provide to the consumer.

This dealership was straight forward and transparent with the expected inbound date for the our 2022 Mazda 3 Carbon.

Great experience. Octavia went above and beyond helping me with my lease. Everyone at the dealership was kind and courteous.

Ty S was excellent! Best car purchase experience ever, and we love our CX-5!

Octavia was super helpful and was able to sell me the perfect car. I’m really happy with my purchase and she went above and beyond to help me. I highly recommend this dealership.

Great service. My service representative got me in and out quickly. Service department is always courteous when I need servicing of my Mazda.

It was spacious and super clean! Everyone is as super sweet and nice, also welcoming!

Everyone was very kind and helpful. I really appreciated the fact that they had a Spanish speaking interpreter.

First of all, two stars is a pretty high rating for a dealership in my book. 80% deserve one star. Another 15% deserve maybe two stars. So three stars is as good as it ever gets... the top five percent. This dealer is not in the top five percent. Complaint #1: From the time I arrived to pick up the car i ordered,it took over three hours of them jerking me around before they would let me sign the papers and leave. They had the car for over a week, so excuses about needing to prep it do not fly. Poor Lidiya, my salesperson, was given the job of stalling me. Not her choice. Oh, you don't want to wait? Fine. Walk away and we will sell it to someone else in an hour. Complaint#2: An $800 dealer surcharge for nothing. They have some BS story about their value add... Maybe $100 worth for the $800 paid. Which is just adding insult to injury when you are already paying full sticker price AND destination charge. Why did they skin me? Because they could. I got probably the last 2021 CX5 turbo on the west coast. Maybe the last one in America. It was nothing personal... They skin everyone on low availability cars. Complaint #3: I buy the car over the phone. They send me to their Configurator website. Choose accessories, apply for credit, etc. I do this. When I arrive to pick up the car, it has none of the accessories i asked for (roof rack and towing hitch) but two thousand dollars worth of crap neither I nor anyone else wants. I have come over 400 miles to pick the car up. Take it, or get a hotel and ride a bus home the next day. In the end, they got me out of there so late that i had to spend the night anyhow. Clever fellows. Complaint #4: I am on the road home the next day and some complete tool (whose name I don't remember... we'll call him Mazdog) calls me because he heard i was unhappy or some such hogwash. I recount my issues to him. He gets angry because I compliment him on skillfully skinning me. "What do you want me to do?" he says. " Fire Lidiya?" NONE of this was Lidiyas fault of course, it was the sales manager's, but heck yeah! Let's blame her for doing as she was ordered. What a typical car sales clown. I tell him so. He then says something even dumber. "Then just bring it back!" Right. And waste two more days on this xxxx show of buying a new car. On the Positive Side: It is a great car. Peppy, with excellent handling and snow traction. I made over twenty trips to Brundage ski resort in it this season. I think traction and performance improved after the tires broke in. Conclusion: My local dealer had no turbo models, and no date for when they might get one. AND they wanted a $2000 dealer mark up on all Mazdas. Hahaha! They get one star. Or zero. Gladstone ended up giving me back $300 for the window etching--pure rip off in the first place--and I spent the money having my local Mazda dealer install the roof rack I ordered. Maybe two stars was being over generous, but I really liked Lidiya, who did her very best, caught between an unethical dealer and a demanding customer. Buying a car has always been a risky thing. Car dealers are designed to part you from as much money as possible. Now, during the government-caused COVID shortage, it is even worse. If you can possibly wait another year or two, before buying, do so. ADED NOTE: This review is very likely to get rejected for being honest and negative. I now understand how a dealer--ANY dealer--could ever have such high ratings. The fix is in.