Mazda of Gladstone

While it started out with some confusion, Collin came through and we love the CX30. Once we all got on the same page, things went well. Thank you, Collin

The downside: I confirmed two things before driving from Salem for my last service appointment: appointment time, and, no charge for the work, as confirmed with the Service Manager. The Service Manager checked me in once there, but could not find record of the appointment and did not recall our conversation a few days earlier related to no charge. The upside: the work done was excellent and despite the mix up, they took care of me.

Easy to work with. The entire process was taken care of virtually and over the phone.

Wonderful service and care from a great ‘crew’ who already make me feel welcome and valued! Special kudos to Chris Smith and that dude behind the counter on the sales floor (grand podium) who has some clout!

Clark was a great salesperson to work with on our new CX50 purchase. He was very knowledgable, friendly, helped connect our myMazda apps to the car and made sure we were taken care of from the start until we drove off the lot. He took great care of us and would highly recommend anyone looking for a new or used car to see Clark Salvey!

Very prompt, knowledgeable service. Appreciated how my questions were answered. Particularly working with the new video tech, accommodated a couple of bugs in the tech and got things fixed.

Clark did an excellent job for us! We were on tight time schedule and he had everything ready to go.

Clark was a great salesperson to work with on our new CX50 purchase. He was very knowledgable, friendly, helped connect our myMazda apps to the car and made sure we were taken care of from the start until we drove off the lot. He took great care of us and would highly recommend anyone looking for a new or used car to see Clark Salvey!

Collin is a very good salesperson, very kind and he spend his time to talk with us. I have a good experience with him. Thank you for helping everything :)

Did not mark up over MSRP, as many dealers are right now, but required purchase of at least one add on package. Friendly employees but felt like the more the deal came together the more it got stacked in their favor. What started as a fair trade in value ended up with a $1200 reconditioning fee, when that is already factored into trade in value. With that fee, they promised to at least return all my upgrade parts since they planned to return my trade in to stock as it wouldn't be appealing otherwise, although I felt that it was upgraded in a classy and appealing manner I agreed. Instead, they turned around and sold my trade in for a huge profit of $7000 on a compact car within a few days and in that rush I ultimately only got about half my upgrade parts back since they sold it so quickly. Service dept. did call proactively to get my car in for the clear bra chip protection package I bought with the new car, Dallas was awesome to deal with, got me a loaner on the spot while the clear bra was done. Satellite radio trial was not activated properly. They also should have offered accessories like the appearance package or other accessories I wanted, I could have had them rolled into my loan but they only pushed huge margin warranties and packages. I understand dealers need to make money on less volume days so overall it was an average experience, just be prepared to stand your ground and say no to add-ons you don't want.