Reviews
Replace my Instrumentation glass panel and stop playing games! So Juvenile! Why are you lying about the entire issue and blaming us, when the problem is well known by Nissan?
Replace my Instrumentation glass panel and stop playing games! So Juvenile! Why are you lying about the entire issue and blaming us, when the problem is well known by Nissan?
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Poppie313, thank you so much for your comments about Executive Nissan! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it a perfect 10. Please call or email me at your convenience. Once again, thank you for taking the time to give us your feedback. Sincerely, Scott Orsini GM
Good evening I writing back to you because I look at all the reviews and i am a standup guy if I wasn't I would have responded lease send me a number that i can reach out to you because I could look up your name because the y review is under Poppie31 if your name was in the review i could look it up and find your number to call you. Scott
Scott… I always thought you were a Stand up guy! That is why I decided to give your dealership a shot! But, this complete BS and nonsense the manner in which we were Belittled and Embarrassed as old Stupid easy marks to just blow off, was a Monumental Error in both Judgement and lack of Integrity on your staff’s part just to save a few bucks and make budget! I only want you and Nissan to do the right thing and replace the instrumentation panel! Once, that is done I will go back on Dealer Rating and Google Reviews and Retract my comments and sing your praises as Being the Above Board and Approachable Guy I thought you were!
unfortunately I cannot meet with you but more than glad to speak to you on the phone I just started chemo treatments for cancer that i have and can't be around people right now for a few weeks but I am available speak to you and you can send me a picture to my cell 203-228-4863 and this is the number you can call me on. Scott
I will be more than happy to meet with you personally, in order for you to examine the car for yourself! And after a couple of minutes speaking with me, you will see that both my wife and I are Extremely Credible and did not ever spray a drop of any liquid on that panel! I clean the interior myself, I only run the car through the Brushless wash next to Krauzers on Middletown Ave.
Tony Lombardozzi at 203-494-6140
Very friendly, they solved the problem and checked my LEAF, in less than an hour
Very friendly, they solved the problem and checked my LEAF, in less than an hour
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear that Jason and the team provided friendly, efficient service and resolved your Nissan’s issue in under an hour. Feel free to reach out if there’s anything else we can assist you with.
I was treated like a valued customer that will return. Keep up the great service.
I was treated like a valued customer that will return. Keep up the great service.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Brandon was not pushy or high pressure, which made me feel more comfortable in making my decision to purchase. I was very satisfied with the experience.
Brandon was not pushy or high pressure, which made me feel more comfortable in making my decision to purchase. I was very satisfied with the experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s great to hear that Brandon’s supportive, no-pressure approach made your purchase decision easier. Thank you for choosing Nissan. We look forward to serving you again.
Jason did a great job getting our vehicles all straightened out. It was a long process!
Jason did a great job getting our vehicles all straightened out. It was a long process!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting Jason’s dedication. We understand the service on your Jeep took time and appreciate your patience. It was our pleasure getting your Jeep back in great shape.
I've experienced nothing but long waits and issues with the Service Department at Executive Jeep Nissan. Most recently, on February 5, 2026, I had an appointment for an oil change at 7 a.m. I had also asked that they re-check a noise my car had been making ever since my last oil change there last year, and that my passenger's side rearview mirror be replaced due to damage to it. More than 5 hours later, they had not begun any work on my car. The rep. also said the mirror replacement would be over $1,300. I had a mechanic friend of mine order the mirror unit and it only cost $120! I've been a customer at Executive Jeep Nissan for years and will never, NEVER, go there again
I've experienced nothing but long waits and issues with the Service Department at Executive Jeep Nissan. Most recently, on February 5, 2026, I had an appointment for an oil change at 7 a.m. I had also asked that they re-check a noise my car had been making ever since my last oil change there last year, and that my passenger's side rearview mirror be replaced due to damage to it. More than 5 hours later, they had not begun any work on my car. The rep. also said the mirror replacement would be over $1,300. I had a mechanic friend of mine order the mirror unit and it only cost $120! I've been a customer at Executive Jeep Nissan for years and will never, NEVER, go there again
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Pleasant experience, KEMAR listened to my concerns, Technician road tested and confirmed my concerns. Was updated on progress of repair throughout its time at the dealership .Repair work was completed to my satisfaction.
Pleasant experience, KEMAR listened to my concerns, Technician road tested and confirmed my concerns. Was updated on progress of repair throughout its time at the dealership .Repair work was completed to my satisfaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great that Kemar listened to your concerns and our technician verified them during the road test. We’re glad the updates throughout the repair and the final work on your Nissan met your expectations. Thank you for sharing your experience.
Easy to make an appointment. Staff was polite and did not try to oversell services. Idea inspection was nice to see and honest with recommendations of needed services.
Easy to make an appointment. Staff was polite and did not try to oversell services. Idea inspection was nice to see and honest with recommendations of needed services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear setting up your service appointment was smooth and that our team provided honest recommendations for your Rogue’s inspection. Alberto and the rest of our staff appreciate your note about our straightforward approach. Let us know anytime you need further assistance with your Nissan.
I've always had good service at Executive. Just disappointed in the car.... Can't wait till the lease is up.....
I've always had good service at Executive. Just disappointed in the car.... Can't wait till the lease is up.....
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. If you would like to further discuss your visit, Nikki, feel free to contact us at your convenience.
My check engine light had come on. I was able to get an appointment for the next day. Sal was my go to for the visit. The customer service was great. I received texts throughout the day and a video from the technician. I was very satisfied.
My check engine light had come on. I was able to get an appointment for the next day. Sal was my go to for the visit. The customer service was great. I received texts throughout the day and a video from the technician. I was very satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you bringing your Jeep Grand Cherokee in and are glad Salvatore secured a next-day appointment. It’s wonderful that the texts and technician video kept you informed. Thank you for sharing your satisfaction with our service.