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Darling's Ford

(106 reviews)

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(106 reviews)

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Been going to Darling’s Brunswick for years and their Service Dept.is the best!

Been going to Darling’s Brunswick for years and their Service Dept.is the best!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued loyalty over the years! We are proud of our Service Department and thrilled to hear they continue to be the best part of your experience with us. Thank you for choosing Darling's Brunswick Ford and for your business.

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As expected they were intime and fixed the issue which brought me there. Good communication and quality workmanship and service people.

As expected they were intime and fixed the issue which brought me there. Good communication and quality workmanship and service people.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

On time, issue resolved, good communication, and quality workmanship is exactly the result every customer deserves. We appreciate you sharing that. Thank you for choosing Darling's Brunswick Ford.

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It is very clear this dealerships only goal is to make money and not to take care of their customers. Further details have been sent to service manager and interim service manager.

It is very clear this dealerships only goal is to make money and not to take care of their customers. Further details have been sent to service manager and interim service manager.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback and we are truly sorry to hear your experience left you feeling this way. We understand the details have been shared directly with our service team and we want to make sure this is properly addressed. Our General Manager Andre Lester can be reached directly at 207-844-5947 and would welcome the opportunity to connect with you. Thank you for choosing Darling's Brunswick Ford.

Consumer response

You lost the opportunity to properly address this when your service department failed to keep me updated for two weeks now after saying they would look into it. If your general manager would like to ask the interim service manager what's holding him up, or contact me personally, feel free. At this point I will be changing my vacation plans to not include my truck, and upon return I will be taking my business elsewhere. If you want to continuously jerk me off on an issue where Ford is at fault, I will find help at Central Maine Ford, or one of the many other Ford dealers who actually practice respectable business. No one should use Darlings unless they want continuous headaches.

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Darling’s Brunswick Ford is an outstanding dealership! I’ve switched from where I bought my F-150 to Darling’s for service because of their stellar reputation. They always treat me like I’m somebody special and they treat my truck because it is special. Darling’s Brunswick Ford is great always apprising me of my F-150’s needs.

Darling’s Brunswick Ford is an outstanding dealership! I’ve switched from where I bought my F-150 to Darling’s for service because of their stellar reputation. They always treat me like I’m somebody special and they treat my truck because it is special. Darling’s Brunswick Ford is great always apprising me of my F-150’s needs.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this fantastic review! We are honored that you switched to us for service on your F-150, and we are glad our reputation lived up to the hype. Keeping you informed on your truck's needs and treating both you and your F-150 like they matter is exactly the experience we want to deliver. Thank you for choosing Darling's Brunswick Ford and for your business.

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I’ve taken my vehicle here for service several times one time was to have computer stuff reprogrammed that failed miserably. I had to bring it back to be reprogrammed which worked this time. I’ve also had to bring it back for the same window switch to be replaced three times and it is still not working as it should every time I’m in there standing at the service Connor, I am subjected to listen to the complaining xxxxxxxx and griping of technicians which I find very unprofessional

I’ve taken my vehicle here for service several times one time was to have computer stuff reprogrammed that failed miserably. I had to bring it back to be reprogrammed which worked this time. I’ve also had to bring it back for the same window switch to be replaced three times and it is still not working as it should every time I’m in there standing at the service Connor, I am subjected to listen to the complaining xxxxxxxx and griping of technicians which I find very unprofessional

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your patience through this, and we are sorry it has taken multiple visits to get the reprogramming and window switch sorted out correctly. That is far more back and forth than any customer should have to deal with, and we understand your frustration. We are glad Andre has already been in touch with you directly, and we want you to know we are committed to getting this fully resolved. Thank you for choosing Darling's Brunswick Ford and for your business.

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Service department helped me out of a jam (dead battery) on a Saturday. They were great!

Service department helped me out of a jam (dead battery) on a Saturday. They were great!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review! We are glad our service department could get you back on the road on a Saturday when you needed it most. That is exactly the kind of help we want to be there for. Thank you for choosing Darling's Brunswick Ford and for your business.

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Darlings Ford was very quick and diagnosing the issue and fixed it without a problem.. They remained in touch with me throughout the day so that I knew exactly what the process was. It was very comforting.

Darlings Ford was very quick and diagnosing the issue and fixed it without a problem.. They remained in touch with me throughout the day so that I knew exactly what the process was. It was very comforting.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this kind review! Caanan and Matt always make sure customers are kept in the loop, and we are glad that steady communication made the whole process feel comfortable. Thank you for choosing Darling's Brunswick Ford and for your business.

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Great service, quick and thorough, you never feel nervous when you’re at Darling Ford.

Great service, quick and thorough, you never feel nervous when you’re at Darling Ford.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review! We want every customer to feel at ease during their visit, and we are glad the quick, thorough service gave you that peace of mind. Thank you for choosing Darling's Brunswick Ford and for your business.

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Very friendly and helpful. Feel like I was listened to. Professional and hardworking. My grand daughter liked the ice cream too. 😊

Very friendly and helpful. Feel like I was listened to. Professional and hardworking. My grand daughter liked the ice cream too. 😊

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Friendly, helpful, feeling listened to, professional, hardworking, and a granddaughter who enjoyed the ice cream is about as complete a visit as it gets! We are glad it all came together for your family. Thank you for choosing Darling's Brunswick Ford.

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Quick and easy, resolved another problem that came up that day also without a problem

Quick and easy, resolved another problem that came up that day also without a problem

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Quick, easy, and handling an unexpected problem that came up the same day without missing a beat is exactly the kind of flexible service we are proud to offer. Thank you for choosing Darling's Brunswick Ford.

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