Gengras Subaru

Very unprofessional- pulled a bait and switch and made no apologies other that moving me from sales person to sales person- would never recommend going to this dealership

David Rood and Rachel Santos are the best!! David took the time with me to get me what I wanted and it’s great. So happy with my Subaru!

I scheduled an appointment to see and drive a specific vehicle, was told repeatedly that the vehicle would be ready to view and test drive. I called before I left to make sure. I drove 35 miles and was told the vehicle was sold. This is a bait and switch operation. No excuses, just the same xx.

We were in to check out our options of our lease that is ending and to see what was new.

I was completely satisfied with my recent purchase of a 2024 Forester Wilderness Edition . Everyone I dealt with , Amanda , Gabriel , Tai , and Brandon were very friendly , informative and cooperative in answering all my questions and addressing all my concerns . I'm a very happy camper ! Jim Kincaid

Torrington made appointment to see a car they had at other dealership on Friday for Tuesday Monday was told car was sold Saturday they didn’t put a hold on car for me to see after making appointment Lia and sales manager don’t care

Molly was my salesperson and she was very helpful and kind. She helped me get the car I wanted. She listened and did not pressure me which is something I don’t like. I would recommend them

I tend to dread the new car buying experience but with your low key, informative, and efficient manner the process was painless. Thank you again Hunter for your help.

We purchased a 2022 Mazda CX-5 from this dealership. When we initially test drove the car we noted that the interior seemed dirty and worn given the car was only two years old. We were assured it would be detailed before we picked it up later in the week. When we arrived to pick it up yesterday the interior looked exactly the same and when we asked why, we were told they had not luck “buffing” things out. We went to Wal-Mart this morning and with $20 in products and less than an hour of work, the car looks almost new. When customers are spending over $20K on a car from your dealership, you should put more effort into making the cars show room ready.

It's been some time since we bought a car. Never realized that the process could actually be a pleasant experience. Molly and the Gengras team were extremely responsive and professional. Pricing, information and terms were very clear and transparent. We plan to return for the next car purchase. Thanks!