Reviews
Unconcerned Brought my car in for an oil change. Oil change was completed. Was NOT offered to change 2 filters and was notified I needed rear brakes but was not offered to have those services completed during the visit. The filters and rear brakes needed immediate attention.
Unconcerned Brought my car in for an oil change. Oil change was completed. Was NOT offered to change 2 filters and was notified I needed rear brakes but was not offered to have those services completed during the visit. The filters and rear brakes needed immediate attention.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
The courtesy and willingness to help Friendly, courteous,, pet friendly, know the Honda auto and ability to make me feel valued as a customer ??
The courtesy and willingness to help Friendly, courteous,, pet friendly, know the Honda auto and ability to make me feel valued as a customer ??
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Got the job done with quality work and did not wait too long. Coffee was old is only complaint.
Got the job done with quality work and did not wait too long. Coffee was old is only complaint.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Honda Ridgeline was both thorough and timely. We apologize that our coffee selection was less than fresh and appreciate you bringing that to our attention. Thank you for being part of the Pine Belt Honda family. We're grateful for your business and look forward to seeing you again!
The man that checked me in was VERY nice. They got my vehicle ready before the promised time.
The man that checked me in was VERY nice. They got my vehicle ready before the promised time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is glad we could greet you warmly and have your Honda Pilot ready ahead of schedule. Knowing you appreciated our friendliness at check-in and timely work is truly rewarding. Thank you for being part of the Pine Belt Honda family. We're grateful for your business and look forward to seeing you again!
My daughter is actually the one that had the service done, but she feels the same way it took all day! There was no communication. No one told her it might take all day. She was stuck there and she had things she needed to do. If someone would’ve let her know she could’ve planned around it, but instead, she was sitting in the service lobby for roughly 6 hours. Communication is necessary.
My daughter is actually the one that had the service done, but she feels the same way it took all day! There was no communication. No one told her it might take all day. She was stuck there and she had things she needed to do. If someone would’ve let her know she could’ve planned around it, but instead, she was sitting in the service lobby for roughly 6 hours. Communication is necessary.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
It was a pleasant experience. The wait time wasn't as long as I expected. The staff was very friendly.
It was a pleasant experience. The wait time wasn't as long as I expected. The staff was very friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review! We’re glad the service on your Civic Hybrid exceeded your expectations with a shorter wait and friendly care. Thank you for being part of the Pine Belt Honda family. We're grateful for your business and look forward to seeing you again!
I didn't take my car but my husband did . The worker left his pliers under my hood .
I didn't take my car but my husband did . The worker left his pliers under my hood .
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Awesome service Great service like always Everyone great Always great service and everyone friendly Good
Awesome service Great service like always Everyone great Always great service and everyone friendly Good
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our service on your HR-V continues to impress you is rewarding. Your kind words mean a lot to our service department. Thank you for being part of the Pine Belt Honda family. We're grateful for your business and look forward to seeing you again!
Excellent service! Great and friendly people! Timely service! Great customer service! I didn’t have an appointment, drove in at 11:30 am. Greeted by a gentleman name Dave great smile, just a wonderful experience!
Excellent service! Great and friendly people! Timely service! Great customer service! I didn’t have an appointment, drove in at 11:30 am. Greeted by a gentleman name Dave great smile, just a wonderful experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team was pleased we could accommodate your walk-in visit and complete the service on your Honda CR-V Hybrid promptly. Knowing that you found our team friendly and the service timely means a lot to our service department. Thank you for being part of the Pine Belt Honda family. We're grateful for your business and look forward to seeing you again!
Tori and the staff were quick, informative, and provided excellent customer service. I even interacted with a female salesperson who was so kind and answered my questions and did not rush the conversation. I appreciate her efforts. I don’t mind coming somewhere where the customer service is top-tier.
Tori and the staff were quick, informative, and provided excellent customer service. I even interacted with a female salesperson who was so kind and answered my questions and did not rush the conversation. I appreciate her efforts. I don’t mind coming somewhere where the customer service is top-tier.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our service team quick, informative, and attentive means a lot to our service department. Your kind words about our unrushed, thorough support are truly appreciated. We look forward to caring for your Honda Pilot again. Thank you for being part of the Pine Belt Honda family. We're grateful for your business and look forward to seeing you again!