Reviews
My 22 Pilot was in for annual sevicing, oil change etc.
My 22 Pilot was in for annual sevicing, oil change etc. And as always the service was quick, reasonably priced and efficient. Staff was pleasant, friendly and helpful. Can you reasonably ask for anything else?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mrs. H, we're glad to know that you had a great experience with our service team at McGovern Honda! We always aim for efficiency and friendliness in all interactions. Thanks for your support!
Superb staff including maintenance and sales.
Superb staff including maintenance and sales. It’s my third accord with McGovern. Danya my salesperson gets things right every time I lease from her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Glenn, it's fantastic to know that you've had consistently great experiences with Danya and the rest of our team at McGovern Honda. We appreciate your loyalty and hope you enjoy your new ride!
Great service great courtesy great friendly welcome great
Great service great courtesy great friendly welcome great communication I love going there they always make you feel welcome and comfortable very friendly I recommend this dealer ship to anyone who in future is interesting to buy go here at McGovern they have great deals great customer service and they do an awesome job with other services as well I won't change them
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joanna, we're so glad to know you've had such a positive experience at McGovern Honda! Your recommendation means the world to us. We look forward to continuing to provide great service and deals for you in the future.
Unprofessional Manager, rude
Went there buy a civic, manager didn't want to tell the price, rude asking social security, credit score, home address. Common sense, If you don't know the price how anyone supposed to buy the product. Im sure the manager of this dealership didn't go to the grocery store giving his social security number just for asking the price of product. He was rude, I mean super rude.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Jim, thank you for leaving a review. Here at McGovern Honda, we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. At your earliest convenience, please reach out to our General Manager, Brad Taylor, directly at 630-854-8139 or via email: btaylor@mcgovernauto.com. Thank you.
Andy Tay is very racist and intimidation
Hoy 12/13/22 estuve en ese dealer para arreglar una light en mi carro y el señor Andy Tay llegó hacia mi con mucha agresividad e intimidación hacia mi persona diciéndome q el arreglo de la light cuesta $750.00 por una light el cual lo vi ridiculo y exajerado allí son unos racist y quieren manipular a las personas y como yo no pague los $750.00 dólares por la light el Andy se enojó tenía coraje por. No les deje mi dinero alli me sentí Descriminaday sentí intimidación hacia mi persona Andy es una persona unprofessional necesito q traduzcan esto al big manager pleaser ya varias personas me han comentado q el señor Andy es unprofessional en su trabajo le habla muy indecentemente a las personas
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are sorry to hear about your negative experience with us. At McGovern Honda, our mission is to provide a world-class customer experience and unfortunately, we fell short. We greatly appreciate your feedback, as this allows us to learn and prevent this from happening in the future. At your earliest convenience, please contact our General Manager, Brad Taylor - 630-854-8139 or btaylor@mcgovernauto.com. Thank you.
OUTSTANDING Customer Service & Staff
I recently worked with KIM SUON, Car Salesman, he was excellent! He showed me what was available, brought cars to me and he was attentive to all my needs. The dealership is great, Rocco who initially recommended I go to McGorvern was great as well along with the Management Team Mr Fonci!! Outstanding customer service, even special ordered a car for me!, coming in soon! The place was also very busy so clear indication their doing a great job! Presently waiting for car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for recommending our team, Mary Anne! We're so happy that Tim and Rocco along with the rest of our team earned your 5-stars! We look forward to working with you again!
Outstanding Customer Service
I was very well attended by Porfirio at Honda. Everything he said he did with the outmost understanding of what I wanted. Thank you lots!! Overall I would easily recommend Honda to anyone looking for a car. Though if they want an even better experience ask for Porfirio.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New car with MISSING PART to control sliding door!
We purchased a new Honda Odyssey in 2020. The salesman, Richard Fonzi, was helpful but then we took possession of the car and right of the bat, there was a problem. The sliding doors wouldn't open properly. We found out that the part used for that purpose was missing. I contacted Richard and he transferred us over to his manager. The dealer installed the missing part but when I spoke to the supervisor and told him I was concerned about additional unknown missing parts, he said that he couldn't do anything about that and he would give us free oil change for a year. That's nice but doesn't help me because I don't know what else is missing from what is supposed to be a brand new car! And why would I take the car to be serviced at a dealership that obviously does not care if my car may be missing other parts?!!! We purchased the minivan new because we relied on the dealership to give us a safe fully functioning family car. That was not what we received. We received a car with a missing part and may not know what else is missing or what may go wrong. When reaching out to the dealership, they provided an inadequate improper response. They should have paid for an independent diagnostics of the car and made sure it was fully functional, and that no crucial safety feature was missing. They did not do that. They brushed it off hoping that something terrible does not happen. When buy a car from this dealership, in my opinion you are rolling the dice.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Kim
The gentle who was helping us did an awesome job, did everything to make the process of getting the car out the lot stress free. Thank you Kim
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place!
Went to this place to purchase a new car, at first I went in and had the mindset made already on what I wanted, but after speaking with Kim, my sales rep. He helped me make a better decision that would help me in the long run. I’m in love with my brand new 2021 Honda Accord. Highly recommend this place for first time buyers or any type of use for a car you’re looking for. They will do anything to help you get the best price and meet your expectations on the car you want. Amazing place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase