Reviews
I dread when my lease is coming due because I absolutely
I dread when my lease is coming due because I absolutely hate going to a dealership. However, I had a wonderful experience at Suburban Buick! My salesman, Joe Honeycutt listens to the customer and has a clear understanding of good customer service. Best of all, I absolutely love my new car! Thank you, Joe!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an absolutely amazing experience working with
I had an absolutely amazing experience working with suburban gmc Honestly, the best dealership I’ve ever worked with. They are all very professional, extremely helpful and just pleasant all around. I worked mostly with Andrew and I couldn’t say enough kind things. Oh, and I love the car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I came to the dealership to purchase a new vehicle and I
I came to the dealership to purchase a new vehicle and I was very impressed with the customer service experience I received. I am very happy with my purchase of my 2023 GMC Terrain. Joe Claiborne and Narene Davis were awesome to work with and getting me into the vehicle I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I came to the dealership to purchase a new vehicle and I was very impressed with the customer service experience I received. I am very happy with my purchase of my 2023 GMC Terrain. Joe Claiborne and Narene Davis were awesome to work with and getting me into the vehicle I wanted.
Automobile service
Total rip off.Went in for 15000 mile maintenance, and the bill was $430 And on top of it I had to pay for oil change as well. All other places oil change is part of the 15000 mile maintenance.Do not charge extra.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (248) 643-8600 so we can work towards a resolution.
Happy Customer
The Service Staff was very helpful, answered all of my questions, and mechanic was able to complete my job in short order
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
They did a great job fixing my flat tire.
They did a great job fixing my flat tire. I was very impressed with the service they provided my car .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly and knowledgeable -Up front discussions -
Very friendly and knowledgeable -Up front discussions - no games - unfortunately the vehicle I was looking at was sold before I place a hold
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jim, we are grateful for your review. We apologize that you did not get to purchase the vehicle, but we are more than happy to help you on your continued search! Please don't hesitate to give a us a call.
Number One
Friendly service people and clean facility. The work was completed in the time frame I was told.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, thank you so much for your positive comments about Suburban Buick GMC of Troy! Please don't hesitate to reach out if there's anything additional we can do for you.
Service on 4/22/22
I was helped by Jerry Maniaci had a tire replaced. The service was excellent and Jerry was very nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Buick GMC of Troy. We hope you have a great day!
Great Service Advisor!
Excellent service provided by Frank, the service advisor. He was very courteous, made sure that I had a vehicle to drive while mine was in for repairs. Smooth process overall. Car was returned as promised!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to know you enjoyed your visit at Suburban Buick GMC of Troy! Thank you.