Suburban Buick GMC of Troy

Excellent service provided by Frank, the service advisor. He was very courteous, made sure that I had a vehicle to drive while mine was in for repairs. Smooth process overall. Car was returned as promised!

I come to the dealership because of Roger in service. if it weren't for Roger I'd probably go somewhere else.

Caroline Harpaintner made my lease experience so easy!! Got exactly what I wanted and even more!!

I contacted the Ali Ahmed General Manager asking for a price and other info. He never responded. You would think if he has his email address on the dealer web site he would be likely to respond. Well live and learn.

Avoid this dealership, do not let a upfront smile or the assumption of location fool you. I purchased a CPO vehicle that in less than 4000 miles now requires $5,000 in work. All of the components needing repair were “inspected” twice! Once during a supposed CPO certification inspection and a second time when, within 2 days, it was back due to the same issue I am now being told is my problem. I even pointedly asked that the issue be specifically inspected. My fear was exactly what I am now faced with. As I am not a master mechanic, I was told to drive it for a while so that the “repair” could take effect, meantime my ability to cancel this transaction due to poor inspections had expired. Currently it has been 2 weeks without so much as a courtesy call back from the GM, despite multiple, multiple messages left. Do your self a favor and shop elsewhere unless you want to be stuck with unreturned messages and excuses as to why it’s your fault as the client. This dealership is owned by Lithia Motors. Do your research and purchase elsewhere. Find a dealership not tied to this massive company. By the way

Brought vehicle in for oil change and rotate. Roger took care of me and vehicle was completed on time and properly.

Roger is very helpful and knowledgeable. He is the only service tech I will interact with.

Service by Frank Newman was professional. Shuttle provided for me to work while my 2015 Enclave was being serviced. I would return back to Troy location if something else happened to my ride.

It was a great experience working with Pat Trombley . She Had her hands full . With a truck that didn’t show up on time . She kept me informed well on the status. During the 45 days it took to get to Suburban . Thanks Pat I definitely appreciate all your hard work .

Great dealership. Domenic is sales has been great to me. Roger in Service has been my "Go To Guy" for over 20 years of buying and servicing vehicles for me. Highly recommend Suburban Buick GMC of Troy