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Suburban Cadillac of Plymouth

(692 reviews)
Visit Suburban Cadillac of Plymouth
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm Closed
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (248) 609-1016 (248) 609-1016
Used (248) 609-1019 (248) 609-1019
Service (248) 609-1020 (248) 609-1020

Reviews

(692 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Cadillac of Plymouth from DealerRater.

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Purchased a vehicle recently and work with Todd Cr

I recently purchased a vehicle from Todd Craig Could not have asked for a better process Todd went up and above Would recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Getting my first car couldn't have been easier

It was a very pleasant experience. I was able to test and buy the car within a few days hassle free, and the staff wasn't pushy. I was especially grateful to work with Todd Craig; he was very straight-forward and didn't try to pull any tricks like they may do at other Suburban dealerships. If you decide to get your new/used car anywhere, I'd recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Great Service Best Deal

Todd got us everything we wanted in out budget. We leased a 2019 XT5 and couldn't be any happier. Would recommend them to anyone. Great Job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Todd Craig was a Great salesman

I came in to look at a vehicle and was greeted by Todd Craig he was very helpful and knowledgeable about the Cadillac certified vehicles needless to say Todd answered all my questions and I went home with a great deal and a Cadillac SRX great job Todd and the Suburban team Thanks Michelle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

FIRST TIME LEASEE

As a first time leasee (always purchased my vehicles in the past), i was not only looking for a specific vehicle, but a specific sales woman. She needed to be very knowledgeable (attention in the details) as well as understand, that i would have a lot of questions and some reservations, given I was a first time leasee. I FOUND ALL OF THOSE QUALITIES in Barbara Basinski. She was extremely knowledgeable about the vehicle, answered all my questions, offered other options, her attention to detail was very impressive, not to mention she was kind, warm, polite and she gave this new experience a sense of comfort - FOR ME I can’t say enough about What an amazing car sales woman Barbara Basinski is. If you are in the market for a Cadillac, i highly recommend you visit Suburban Cadillac of Plymouth and ask for Barbara Basinski. She has more than 20 years experience in the car business and it SHOWS!! Thx again Barb Tamara 2019 ATS Coupe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Very professional

From the phone call to driving off the lot was a pleasant experience, Todd Craig was kind and professional in making the purchase easy, with Scott in finance taking care of all the docs needed to seal the deal, thanks guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very exceptional and professional courtesy.

My experience with John Griffin was very great. He was professional in the way he handled himself. He listened to my needs and delivered. I would highly recommend him for anyone in the market looking to purchase a vehicle. Thank you and I am looking good again riding in my new vehicle. Thanks to all who helped in my process and you also Suburban Cadillac of Plymouth .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchasing a used Cadillac without the hassle

I walked into Suburban Cadillac of Plymouth and was greeted by Barb Basinski, She made you feel like you have known her for years. She made arrangements for test drive and inspection prior to my purchase. Purchasing could not have been made no easier, Thank you Barb and Scott Estes (Financial Services Director). I will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Helpful, Friendly, Professional and Excellent Service

D. Thompson was the Best! He had not problem idefying and finding the Car of my Dreams... The service was Excellent along with the process of getting in and out of the Dealership in Style! Thanks Suburban Cadillac of Plymouth and Darius, you are the Greatest! I'll be sure to sent all my Cadillac friends your way...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly and painless

This was my first experience with Suburban Cadillac. I have bought many cars over the years and never had a more professional and friendly experience. Donna Mahler is super friendly and gets the job done fast and efficient, she knows what she’s doing! Scott Estes was an extremely nice, low pressure guy who was very enjoyable to talk to as was Brian Hensley who fixed my Land Rover, did a beautiful job, on time and at a very fair price. The whole dealership works extremely hard to make sure you’re happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.