Reviews
My family and I have purchased and/or leased SEVERAL
My family and I have purchased and/or leased SEVERAL vehicles from Laurie Moses. Laurie goes far beyond the norm for new car sales representatives. In return for our loyalty to Laurie and Suburban, both have returned the same to us. Laurie walks a fine line to do what's best for her customers while working within the structure of Suburban Ford. Looking for a Ford? See Laurie Moses at Suburban of Waterford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued loyalty to Laurie and Suburban Ford of Waterford! We're delighted to hear that Laurie's dedication has made such a positive impact on your car-buying experiences. We appreciate the recommendation, and we look forward to serving you again in the future!
Amazing inventory, but salesperson Deirrien made the
Amazing inventory, but salesperson Deirrien made the whole process effortless and quick. Was worth the drive to get it all done
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kimberly, we're delighted to hear that Deirrien made your experience at Suburban Ford of Waterford effortless and quick. Thanks for making the drive to see us! Enjoy your new vehicle!
Great experience overall with great staff and amazing
Great experience overall with great staff and amazing sales teams. Every step of the process was great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that you had a great experience with our team at Suburban Ford of Waterford! Thank you for the positive feedback and support.
Deirrien has been my favorite sales person to do business
Deirrien has been my favorite sales person to do business with, he was knowledgeable and answered all my questions promptly and made everything about my experience at Suburban Ford of Waterford a painless and enjoyable experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Henry, we're delighted to hear that Deirrien made your experience at Suburban Ford of Waterford enjoyable and seamless. Thank you for sharing your positive feedback!
Dishonest, unprofessional, unethical salesman.
Dishonest, unprofessional, unethical salesman. I would not recommend buying from this dealership. They sell vehicles with issues and do not respond to messages. They have also attached a service contract that was not explained to me nor told the amount of the service contract.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a review. I'm sorry to hear about your experience with our sales team. We strive for transparency and professionalism, so it's concerning to read this feedback. I'd like the opportunity to address these issues directly and ensure a resolution is reached. Please feel free to reach out at your convenience. Thank you, Jeff Huvaere - General Manager - jhuvaere@suburbancollection.com
My daughter purchased a used ford escape two years ago
My daughter purchased a used ford escape two years ago from this dealership. We were told no accidents clean carfax, company owned vehicle. FWD two years, she went to get new insurance and is being told her car has over 30k in insurance claim and her insurance is now through the roof! I’ve contacted the dealership 6 times, been in contact with sales people who have sent me to sales manager and not one person has returned my call. I’m trying to get to the bottom of how this vehicle had over 30k in insurance claim when it wasnt even worth that in value when we purchased it. Why isn’t this on carfax? is it because it was a company owned vehicle? I’m beyond upset that not one person. has attempted a return call.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience with us. It's disheartening to learn you still feel this way despite our teams best efforts to assist you. There was no way we would have known anything in regard to the vehicle history other than what was in Carfax and any service history from Ford dealers. If there's anything further you'd like to discuss with our team, please feel free to reach out to our management department. Otherwise, we wish you well on your way.
Pretty good.
Pretty good. Bought a car from Deirrien. Car isnt bad so far. Seemed to be in good shape. Would recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Evan, thanks for recommending us! We're glad to hear you're happy with your purchase from Deirrien at Suburban Ford of Waterford. Enjoy the ride!
This was by far my best experience purchasing a vehicle.
This was by far my best experience purchasing a vehicle. Everyone on the sales floor was pleasant and Derrien went above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Derrien and the team at Suburban Ford of Waterford made your vehicle purchase such a positive experience! Thank you for sharing this feedback, and enjoy your new ride!
Kaleb was great to work with.
Kaleb was great to work with. Very punctual communication, patient and willing to do whatever it takes to earn your business.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're glad to hear that Kaleb provided punctual and patient service. If there's anything else we can assist with, feel free to reach out. Thank you, Jeff Huvaere - General Manager - jhuvaere@suburbancollection.com
Ryan Prince was excellent!
Ryan Prince was excellent! We stopped in to buy a car for my son. Ryan was patient and helpful at all times. Ryan made the whole process very easy. We left with a car, and I will be sure to call him first, when I need a new car for myself! If you are looking for a great person to buy a new or used car from, this is your guy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Randy, we're delighted to hear that Ryan made your car-buying experience smooth and enjoyable at Suburban Ford of Waterford. Thank you for the kind words and recommendation! We look forward to assisting you with your future car needs.