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Suburban Chrysler Dodge Jeep RAM of Troy

(2,101 reviews)
Visit Suburban Chrysler Dodge Jeep RAM of Troy
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (844) 338-8863 (844) 338-8863
Used (844) 338-8912 (844) 338-8912
Service (844) 338-9219 (844) 338-9219

Reviews

(2,101 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Chrysler Dodge Jeep RAM of Troy from DealerRater.

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Dodge Ram Purchase

I had an amazing experience at Suburban. The dealership wasn't even open yet and Jacki was helping us to find the vehicle we were looking for. Jacki was super friendly to me and my kids. Just the best service one could ask for. Thanks Jacki and Suburban Chrysler Dodge Jeep Ram of Troy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mark, thanks for the positive feedback and kind words! At the end of the day we strive to make sure every customer feels as though they found the perfect vehicle, at the right price, with the best service, and great team to support them down the road. We're glad to hear your new car, and your customer experience met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

Very satisfied returning custmer

I came here to buy my first new car in 2012 which was a Chrysler 200 Touring and had a great experience all around. So naturally I returned when I was ready to buy my second new car, a 2015 Chrysler 200S. The salesman I worked with the first time is no longer there so I was fortunate to meet and work with Rick LaRue. He really did a great job getting me the best deal possible and made the experience sress free and enjoyable. I also came to this dealership for all my oil changes, tire rotations and the couple repairs I needed to have done because it's always very comfortable, I've always had good experiences with the service department and the friendliness and professionalism of everyone there. I will continue to be a returning customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very helpful salesperson.

Glen Campbell went above and beyond what I expected. His patience, thoroughness, and professionalism were outstanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always a good experience.

I came here to buy my first new car in 2012 which was a Chrysler 200 Touring and had a great experience all around. So naturally I returned when I was ready to buy my second new car, a 2015 Chrysler 200S. The salesman I worked with the first time is no longer there so I was fortunate to meet and work with Rick LaRue. He really did a great job getting me the best deal possible and made the experience sress free and enjoyable. I also came to this dealership for all my oil changes, tire rotations and the couple repairs I needed to have done because it's always very comfortable, I've always had good experiences with the service department and the friendliness and professionalism of everyone there. I will continue to be a returning customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

Excellent service, professional staff, quality work. All in all they do a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent customer service

We leased two vehicles and the process was painless and very fair. Our salesperson, Bill Messina, went above and beyond to make the experience as enjoyable as possible. We got a great price and had a good time doing it. Thanks, Bill!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Suburban Chrysler Jeep Dodge of Troy

We have now bought or leased a Chrysler Sebring and two Jeep Patriots from Suburban Chrysler Jeep Dodge of Troy. They are an exceptional facility with customer perks. The service dept. is absolutely the best. We feel that Bill Messina is the most wonderful salesperson in any dealership anywhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Sales Consultant

The dealership is not the reason I go to buy all my vehicles. This dealership has Joe Bellomo who is not just a sales consultant but a man I can call a friend. When I am looking for my next vehicle Joe and I make the decision together based upon my needs at the time. Then Joe works with his finance manager to get me the price I am comfortable with. There is no pressure with Joe as he knows this is an important decision and wants you to be 100% satisfied. The dealership then just goes through the motion of paperwork formalities.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience buying a used car!

I was in the market for a newer used car, and was sent to see Don Smith. I went in, handed him a list of features I wanted in a car, and he worked with me to find a few options. Now let me say, this is the first time I've ever bought a car (new or used) from a dealer, so I was nervous about getting a run-around or hard sales pitches. I had absolutely none of that with Don. He was very laid back throughout the whole thing, he eased my nerves, and never once pressured me to buy something I didn't really want. He showed me a few different cars and we went on a test drives, and in the end, I found a used 2009 Ford Focus SES that I love. Don was wonderful to work with and he got me a great car. I couldn't be happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Couldn't have had a better experience buying a car!

I was in the market for a newer used car, and was sent to see Don Smith. I went in, handed him a list of features I wanted in a car, and he worked with me to find a few options. Now let me say, this is the first time I've ever bought a car (new or used) from a dealer, so I was nervous about getting a run-around or hard sales pitches. I had absolutely none of that with Don. He was very laid back throughout the whole thing, he eased my nerves, and never once pressured me to buy something I didn't really want. He showed me a few different cars and we went on a test drives, and in the end, I found a used 2009 Ford Focus SES that I love. Don was wonderful to work with and he got me a great car. I couldn't be happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! Customer service & satisfaction is always a top priority, and we're ecstatic to hear about your positive experience with us! Congratulations, and enjoy your new Focus! We look forward to working with you when you're ready for your next car!