Reviews
My experience was nice.
My experience was nice. They met all my needs. Chris was great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Breanna, we're glad to hear Chris provided you with a great experience at Suburban Ford of Ferndale and we look forward to next time!
All I did was show up and sign a paper.
All I did was show up and sign a paper. It was very easy and appreciated! Thank you Teresa. You’re the best!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jessica, we're delighted to hear that Teresa made your experience at Suburban Ford of Ferndale so easy and enjoyable! Thank you for the kind words.
My salesman was the best Leon S is a very good guy.
My salesman was the best Leon S is a very good guy. See you in 3 yrs
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Leon provided you with a great experience at Suburban Ford of Ferndale. See you again down the road!
I was attempting to purchase a 2007 Buick Rendezvous from
I was attempting to purchase a 2007 Buick Rendezvous from Suburban Ford, and have it shipped from there to Ohio....via texting, I asked them them to send me the price of everything, including tax, title, doc fees, and shipping....DAYS WENT BY, and I was told by text from Jessica Ann, that I'd hear soon from a sales rep, and I never did....My impression of this dealership is not good, and it shall be told everywhere I can to avoid doing business there...Have a good day ..Bye bye ..
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi David, I'm sorry to hear about your experience with the communication delay. We strive for timely and clear responses, so it's disappointing to know we fell short here. If you're open to discussing this further or have any other questions, please feel free to reach out. Thank you, Michael Halloran - General Sales Manager - michaelhalloran@lithia.com
The guy who helped us, Karlyon was absolutely wonderful!
The guy who helped us, Karlyon was absolutely wonderful! He really got us into the exact car! Didn’t even know about the deals! Everything was as smooth as it could be, given the minor issues! But we worked around it! He’s the man!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ashlynne, we're delighted to hear that Karlyon provided such a wonderful experience at Suburban Ford of Ferndale! It's great to know he helped you find the perfect car and navigate any minor issues smoothly. Enjoy your new ride!
I had an excellent experience at Suburban Ford, thanks to
I had an excellent experience at Suburban Ford, thanks to their sales rep, Carrie. She was professional, attentive, and truly understood my needs. Carrie guided me through the process with ease, helping me find the perfect truck that fit both my budget and requirements. Her knowledge and friendly approach made the purchase seamless and enjoyable. I highly recommend Carrie and Suburban Ford for anyone looking for a great vehicle-buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience at Suburban Ford of Ferndale! We're delighted to hear that Carrie provided professional and attentive service, helping you find the perfect truck. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Wait time was a little long but overall I was satisfied.
Wait time was a little long but overall I was satisfied. The vehicle checked out and giving a clean bill of health
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your patience and understanding during the wait at Suburban Ford of Ferndale. We're glad to hear that everything checked out with your vehicle, and we appreciate your feedback!
I recently purchased a Ford F-150 from Mark Fortuna, and
I recently purchased a Ford F-150 from Mark Fortuna, and I have to say, the entire experience left me genuinely impressed. From the moment I walked in, Mark demonstrated a level of professionalism, product knowledge, and customer care that went far beyond what I expected. He wasn’t just trying to sell me a truck — he took the time to understand exactly what I was looking for, answered every question with confidence and clarity, and made sure I was comfortable and informed every step of the way. It was clear he knew the F-150 lineup inside and out, which gave me a ton of confidence in my decision. On top of that, Mark went above and beyond to make sure I got the best possible deal. He worked with transparency, integrity, and a genuine commitment to making sure I drove off the lot feeling great — not just about the vehicle, but about the entire process. If you’re in the market for a new vehicle and want a smooth, stress-free experience from someone who truly cares about their customers, I couldn’t recommend Mark Fortuna more highly. He sets the bar for what a great automotive sales experience should be.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Alicia, we're delighted to hear that Mark provided such an exceptional experience at Suburban Ford of Ferndale! It's fantastic to know he went above and beyond in helping you find the perfect F-150. Enjoy your new truck!
Overall experience was absolutely awesome great customer
Overall experience was absolutely awesome great customer service. I would definitely recommend to family and friends
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the fantastic feedback! We're delighted to hear that your experience at Suburban Ford of Ferndale was awesome. We appreciate your recommendation and look forward to serving you again in the future!
Wonderful experience @ Suburban Ford of Ferndale!
Wonderful experience @ Suburban Ford of Ferndale! Carrie was the best! In with the old & out with the new in record time!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Deena, we're delighted to hear that Carrie made your experience at Suburban Ford of Ferndale a smooth and enjoyable one! Thanks for sharing your positive feedback with us. Enjoy the new ride!