Planet Honda

Planet Honda wasted an unbelievable amount of my time and then acted offended when I finally got fed up. I contacted them about a specific 2026 CR-V and repeatedly asked for one simple thing: the itemized out-the-door breakdown in writing. That request should have taken one competent person a few minutes to handle. Instead, Planet Honda turned it into nearly two months of delays, handoffs, calls, vague answers, quote links, and empty promises that someone would get back to me. Andrea called and texted but did not provide a direct written breakdown. Jasmine apologized and said she forwarded my information and would remind someone to respond. Frankie was supposed to answer things “up front” and never followed through. Eventually Ed stepped in, not to fix the process, but to criticize my tone after the dealership had already mishandled this every step of the way. When they finally did send anything useful, it was still not the actual itemized buyer’s order I had been asking for. After all that time, they eventually texted a flat $41,000 out-the-door number, but still refused to provide the actual worksheet or buyer’s order showing the VIN and line-by-line breakdown before requiring me to come in. In other words: after nearly two months, they still would not fully put the deal on paper the way I had requested from the start. The most frustrating part is that my wife already has a lease through this dealership, so this should have been one of the easiest situations for them to handle professionally. Instead, it became a mess of repeated follow-ups, no accountability, and management trying to shift the focus away from the dealership’s own failures. The issue was never that I asked for something unreasonable. The issue was that Planet Honda repeatedly failed to handle a basic written pricing request in a clear, professional, and accountable way. If you are shopping here, get everything in writing early, and do not confuse polite wording with actual professionalism.

My experience with Planet Honda was a textbook example of why people hate dealing with car dealerships. For nearly two months, I asked for one basic thing on a specific CR-V: the written itemized out-the-door breakdown. Not a sales pitch. Not “come in and we’ll talk.” Not repeated phone calls. Just the actual numbers in writing. Instead, I got passed around between multiple employees, including Andrea, Jasmine, Frankie, and eventually Ed. I received repeated promises that someone would get back to me “shortly” or “ASAP,” but nobody followed through in a professional way. I was sent vague quote pages instead of an actual buyer’s order, and the conversation kept getting steered toward calls and in-person visits rather than simply answering the question directly. Eventually, after all the runaround, they texted me a flat $41,000 out-the-door price. But even then, they still refused to provide the actual itemized buyer’s order or worksheet showing the VIN and full breakdown before requiring me to come in. When I continued asking for the deal to be put on paper properly, management chose to focus on my “tone” rather than on the dealership’s own two months of delays, handoffs, and failure to execute a basic request. That is not professionalism. That is polite incompetence at best. If Planet Honda cannot provide a simple written pricing breakdown without turning it into a drawn-out circus, I would think very carefully before trusting them with the rest of a purchase or lease deal.

Marcus and Frankie were great to work with. I love my new car. Definitely will be coming back

Great service and great staff the experience was flawless. We all know how dealerships can be and they make sure it’s like going to your home.

They are the best at getting the job done. Drove off with the perfect car for my family

Excellent service, strong staff support, and prompt assistance.Everything was handled very quickly, and I am grateful for the excellent service.

Good delivery, attentive and professional staff. The only complaint is the very slow process, but thank you very much.

I bought my first Honda with planet Honda. Had a great experience coming back to the service center after my last Honda purchase. Place looks great, friendly knowledgeable staff!

Amazing Customer Service. Dwight took great care of me. Deli food good as well! Thanks.

Staff was friendly and helpful. The service was quick. The waiting area was clean and conducive for working while I waited.