Reviews
Write a reviewI brought my 2015 Taurus in to the service department at Pilson Ford, Chevy, GMC located in Clinton, IN. Yes, it is an older model but I have always addressed any issues with it since I bought it and kept up on all maintenance. Amber Day, the service department advisor listened to my description of the problem with my car. I knew it needed extensive front suspension work due to normal wear on a 2015 vehicle. Amber kept in touch with me after the diagnosis and during the work being done. She rode along with the technician on the test drive after the work was done. She didn't give it the ok until she was satisfied with the ride and the handling of my car. I am very satisfied with Amber and the technicians at Pilson Ford. Their service standards are high. My car now rides like a DREAM!
I brought my 2015 Taurus in to the service department at Pilson Ford, Chevy, GMC located in Clinton, IN. Yes, it is an older model but I have always addressed any issues with it since I bought it and kept up on all maintenance. Amber Day, the service department advisor listened to my description of the problem with my car. I knew it needed extensive front suspension work due to normal wear on a 2015 vehicle. Amber kept in touch with me after the diagnosis and during the work being done. She rode along with the technician on the test drive after the work was done. She didn't give it the ok until she was satisfied with the ride and the handling of my car. I am very satisfied with Amber and the technicians at Pilson Ford. Their service standards are high. My car now rides like a DREAM!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Donna! Thank you for sharing such a detailed review! We’re so glad Amber took the time to listen, keep you informed throughout the repair, and make sure your Taurus was driving exactly as it should before returning it to you. We truly appreciate your trust in Amber and our service technicians, and we’re thrilled to hear your car now rides like a dream!
Brian and Trevor are amazing!! I appreciate them so much. They diagnosed and got my problem fixed without any hassles and the best customer service care!
Brian and Trevor are amazing!! I appreciate them so much. They diagnosed and got my problem fixed without any hassles and the best customer service care!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Andrea, It is great to hear everything was done quickly and to your satisfaction!
I hope this review gets to Mr. Pilson. I m very unhappy. I ordered a new corvette in may of this year from your store. For the last month trying to contact sales person no return call. Finally called store. O she no longer works here. transfer to Mr. B Sears. O my computer don't work I will call you right back. After 8 hrs still waiting for call. Your customer service sucks When you have a customer wanting to buy a car and pay for it cash. You should try to be a bit more help full. This is good for you name.
I hope this review gets to Mr. Pilson. I m very unhappy. I ordered a new corvette in may of this year from your store. For the last month trying to contact sales person no return call. Finally called store. O she no longer works here. transfer to Mr. B Sears. O my computer don't work I will call you right back. After 8 hrs still waiting for call. Your customer service sucks When you have a customer wanting to buy a car and pay for it cash. You should try to be a bit more help full. This is good for you name.
- Customer service
- 1.0
- Buying process
- 2.0
- Quality of repair
- 1.0
- Overall facilities
- 2.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Let me tell you I drive 150 miles one way 2 times to buy my 2016 Corvette from here. I would have drive back and forth 10 times over based on my awesome experiences here. Top to bottom bottom to top the place is 1st rate. If the say it, they do it! No pressure at all and they talk to you respectfully and not down at you like some dealerships thos dealer has a Vision amd I will tell you it’s a simple one. Customers are job one. I don’t need to say anything else! Look up Jess for you sales associate. You won’t be disappointed Jeffery M. Stovall
Let me tell you I drive 150 miles one way 2 times to buy my 2016 Corvette from here. I would have drive back and forth 10 times over based on my awesome experiences here. Top to bottom bottom to top the place is 1st rate. If the say it, they do it! No pressure at all and they talk to you respectfully and not down at you like some dealerships thos dealer has a Vision amd I will tell you it’s a simple one. Customers are job one. I don’t need to say anything else! Look up Jess for you sales associate. You won’t be disappointed Jeffery M. Stovall
- Customer service
- 4.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Jeff! Your comments are very much appreciated! Enjoy your Corvette!