Easy Honda

Around 9/21/26, I took my my mother to buy a car from Easy Honda's used car lot. She is a retired widow on a fixed income so we had a specific budget to adhere to. Our car salesman, Myron, was new but he was very kind and patient. He helped us find a 2025 Jeep Compass with just over 36,000 miles. We were able to work out a deal to get the payments she needed. The finance guy, Alex Biddle, offered her the Gold tier extended warranty that she agreed to purchase. Two weeks later, the car showed some warning lights on the dash saying active lane management and blind spot monitoring system temporarily out of service. I called and emailed Alex and he said everything should be covered under the extended warranty and we could take it to any Jeep dealership for repair. We took the car in to a local Jeep dealership to check it out. I called Easy Honda and spoke with the manager, JJ, and informed him on the situation. I asked if there was anything they could do to help my mother since she had just purchased the car. He offered me 3 free oil changes, but I told him that my mother lives out of town 4 hours away. I asked if they could pay her $100 deductible and he said they could not. He then gave me his number and told me to let him know what they find and he would see what they could do. They found several things wrong! The car needed a new clock spring and gasket. It also needed new engine air filter and cabin air filter, which should have been replaced when they got this car ready to sell. The Jeep service department informed us that the warranty plan denied the coverage for the clock spring! She had to pay $667 for a car that she just purchased! I called JJ to update him and I was told he was in a meeting and to call back after noon. I called back and was then told he was with a customer, but to call back because he was going to be the closing manager and would be there until 8pm. I called back again around 7pm and was told that JJ left early that day. Oddly enough, the man I spoke with sounded just like JJ! I told the man that I felt like JJ was ignoring me. He told me that he would leave JJ my number on his desk and he would call me first thing in the morning. I never heard from JJ! Do not buy a car from Easy Honda Used cars. JJ needs some customer service training for being a manager! I would have given them a 5 star review, but JJ soured the whole experience.

Great team! Made the process super easy on the purchase of a new Type R. Easy Honda is my new preferred Honda store in town!

Easy Honda is the place you want to go to if you ever need a new car swiftly because they are professional and efficient in their transactional process. I will recommend them anytime, anyday.

They were so nice , helpful, and didn’t allow my daughter to leave without a vehicle ! I’m up next ! Thank you guys for all the help !!! Don’t walk , run to them , they will definitely put you in a vehicle . Thanks !

Great experience it was quick and easy, everyone was very helpful. I’d recommend them to anyone.

Me super encanto la atención fue muy buena y el tramite rápido y sin tanto tramite.

Isiah was great. He’s the reason we purchased from this dealer. Process was easy

Recently I was in the market for a reliable and fuel efficient car, as my job has me driving roughly 650-700 miles per week round trip. I have always been a domestic car buyer, but as of recently I have been discouraged with the quality of American made automobiles. So I decided to look into the import market, By chance I stopped Easy Honda off the Katy Freeway at the Gessner exit, as I live in Cinco Ranch in Katy. The first thing I was extremely impressed with was the fact that I wasn't immediately accosted by a bunch of over zealous sales people. I was politely asked if I needed any help, and I told them that I was just browsing and the salesperson said if I had any questions please feel free to ask. II was amazed at the quality of cars they had for sale on their pre-owned lot. Well I came across a gorgeous Candy Apple Red 2025 Toyota Camary and I was definitely very interested in this car. I walked into the showroom and was greeted by Fernando the pre owned sales manager. He was young but extremely respectful toward me. I asked if I could possibly test drive the Toyota, so he introduced me to Brenda Sullivan, one of their sales people, we headed out on the test drive, although this wasn't their brand she was very knowledgeable regarding this car. She explained all of the different features and let me put the car through the paces, This was the car for me, getting nearly 45 miles to the gallon which was very impressive. So we got back to the dealership and once again Fernando sat down and we negotiated what I considered a fair price. They offered me top dollar for my trade in, and then it was time I sat down in finance, which is always the part I hate. The finance guy was a gentleman by the name of Morris, and just the same as everyone else he explained everything in detail and got me an awesome rate with a monthly payment that fit my budget. I then had the please of meeting Su Burris the finance manager, and he was absolutely exceptional. I have bought over 10 new and pre owned cars over the past 20 years and never experienced this level of service, nothing short of stellar. It is my recommendation that if you're in the market for a quality pre owned vehicle go no further than 10250 Katy Frwy west bound and be prepared to be amazed at the exceptional level of service you'll receive at Easy Honda. I had one small issue with the car, and took it over to the service department and had the opportunity to meet Michelle Nelson, who's the service manager, and even though it wasn't their brand she was very accommodating regarding my concern and promised to get me taken care of Immediately, she even offered me an Uber to take me home and pick me up. I was 110% percent satisfied with the entire process. This Dealership was previously Spring Branch Honda, which was awful! The gentleman who put this group together really cares about the customer buying, servicing and overall customer service. Kudos to you Mr. Stahl Thank you everyone at Easy Honda for making this recent car buying experience the best I ever had. Richard Hueg

I have been a Honda owner for the past 19 years, and during that time, I have experienced customer service at many different dealerships, from sales to service. Unfortunately, I have never been more disappointed with a dealership experience than I was at this location. My husband and I were skeptical of this dealership from the beginning when we walked into the sales center. The space was aesthetically unappealing, appearing dingy and unkempt, and it gave the impression of being more of an employee hangout than a professional sales environment. We worked with a salesman named Teddy, who showed us two vehicles. Because it was late when we arrived, we explained that we would return to test-drive the vehicles. We also made it clear that we have owned both Honda and Toyota vehicles and were undecided about which brand we wanted to purchase. Due to our work schedules, we arranged an appointment with Eddy for 6:00 PM. The morning of our appointment, we received a phone call from James, a sales manager, confirming the appointment. Based on that confirmation, we made the trip to the dealership as scheduled. When we arrived, however, Teddy informed us that the vehicle we had planned to see had already been sold. The fact that no one contacted us to let us know the vehicle was no longer available—despite having an appointment that was confirmed that same morning—is extremely unprofessional and showed very little consideration for our time. After 19 years of being a Honda customer, this experience has unfortunately caused us to lose confidence and trust in this dealership. We are now pursuing our vehicle purchase with Toyota instead. For comparison, our experience with Joe Myers Toyota was completely different. When we asked to test-drive a vehicle, we were informed that it was not available because another couple was scheduled to look at it. However, they told us that if the couple decided not to purchase the vehicle, we would have the opportunity to see and drive it. We truly appreciated their honesty and the fact that they considered the needs of their customers rather than simply trying to make a quick sale. That type of customer service is what builds trust and creates lifelong customers. Unfortunately, based on our experience, we will not be returning to this Honda location. I sincerely hope management takes this feedback seriously, because customers should feel valued and respected throughout the entire purchasing process.

Horrible experience went there looking for a 2025 Hyundai sonata for 19 grand listing price got there and they tried adding 6 thousand dollars in xx fees 800 for a tracker that I didn’t want 2200 dollars for window tint insurance and then 2300 as a lot fee and detailing when the car wasn’t even detailed it was hella dirty and they took the car in on a trade in lmao the only thing that was clean was the interior 10/10 would not recommend they refused to take off any of the un necessary fees and was rude about it like they didn’t even want to make a sale