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Johnstons Toyota

(1,501 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 3 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (845) 394-2155 (845) 394-2155
Used (845) 394-2156 (845) 394-2156
Service (845) 394-2157 (845) 394-2157

Reviews

(1,501 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnstons Toyota from DealerRater.

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I had a pleasant experience buying my first ever brand

I had a pleasant experience buying my first ever brand new car. The staff there was great, thank you all!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We appreciate your business, and we hope to see you again at Johnston's Toyota.

Service writer sam is great .

Service writer sam is great .Always attentive to your needs in service dept.All the service staff is topnotch

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and your confidence in our team! We appreciate your support of Sam and Johnstons Toyota.

Went for an oil change and pleasantly surprised that we

Went for an oil change and pleasantly surprised that we didn’t wait hours- efficient and fast! And, competitive pricing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Nancy, thank you for choosing Johnstons Toyota and for sharing your experience! We are happy to have you as a customer, and we hope to see you again down the road. Take care!

As always, my experience with Blair at Johnston's Toyota

As always, my experience with Blair at Johnston's Toyota was great. Service was quick, everyone was friendly and Blair is very knowledgeable. There's other place I would bring my Tacoma to for service, always Johnston's for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your continued business and your confidence in Blair and the team! Thank you for choosing Johnstons Toyota!

Excellent experience with Johnstons Toyota!

Excellent experience with Johnstons Toyota! True upfront pricing, great sales staff, and easy no pressure transaction!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

There is nothing better than hearing from a happy customer! Thank you for choosing Johnstons Toyota, Jim.

Great experience with Johnstons Toyota service.

Great experience with Johnstons Toyota service. Judy was knowledgeable, friendly and helpful. Car was done when promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mike, we are happy to have provided you with efficient and attentive care! Thank you for choosing Johnstons Toyota and for sharing your support of Judy and the team.

If.

If. you go to Johnston's Toyota for a new or pre owned car you will not be disappointed. I had not purchased a new vehicle in many years so I was very nervous about the whole experience. CJ answered each question with patience, never pushy, and made the whole experience less stressful. I would highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at Johnstons Toyota! We're happy to hear that CJ made the process smooth and stress-free. Your recommendation means a lot, and we're here if you need anything in the future!

Kevin helped with my highlander.

Kevin helped with my highlander. So efficient and professional i will promote him it if I was his supervisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jacqueline, we're elated to hear that Kevin provided such efficient and professional service with your Highlander at Johnstons Toyota. Your support means a lot to us!

Very fast service, knowledgeable about the car I wanted

Very fast service, knowledgeable about the car I wanted to purchase and came up with creative alternatives to my goals for purchasing. Also very helpful with the DMV, license plates and insurance purchase process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're happy to hear that our team at Johnstons Toyota provided fast and knowledgeable service, as well as assistance with the DMV and insurance process. We appreciate your feedback!

A great dealership!

A great dealership! Staff are friendly and knowledgeable of the service they provide. I appreciate they accommodate a rental when needed without charge, they keep you informed as they evaluate your car during service and help you to make informed decisions. Thanks to Ronald for your help and everyone at Johnston Toyota in New Hampton NY

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're grateful to hear about your positive experience with Ronald and the team at Johnstons Toyota! It's great that our staff could assist you effectively and provide a seamless service. Thank you for choosing us, we look forward to serving you again in New Hampton, NY!