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Napleton Ford in Libertyville

(548 reviews)
Visit Napleton Ford in Libertyville
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (847) 739-9915 (847) 739-9915
Used (847) 739-9950 (847) 739-9950
Service (847) 693-7843 (847) 693-7843

Reviews

(548 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Ford in Libertyville from DealerRater.

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Only the best

I like to pride myself of dealing with only the best people in business and believe me Napleton is the finest auto business you could ever want. Napleton believes in get the customer and never loose his business. The are HONEST ! SINCERE, and DEVOTED to it's customers, whatever it takes to make thing right for the customer has been its Moto. As long as i am alive my automobile purchase will always be with NAPLETON, The Respect they show and give the customer is unmatched anywhere. My last purchase took 15 minutes but do to a power it could not print the contract so they said take the car come back tomorrow and we can sign the papers then , i said i had nothing better to do so I waited for the power to come back on and we finished the purchase. They also gave me 2 free oil changes for waiting. Great people who really care about the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wide selection of great choices. And I picked one!

Thanks to Alfredo and Mary and Steve Potts I was able to get the perfect car for me. Had a bunch of choices and they helped me select one that fit me perfectly, both financially and well suited for my needs. Whole process was quick and easy and everybody did their jobs excellently and with a smile on their face. I genuinely appreciate the quality and service I found at Napleton Ford Libertyville

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly, clean and accommodating dealership! 5 Stars

Found the vehicle online amongst others and they offered me a price I couldn’t refuse. I dealt with Julie and she was the BEST! Highly recommend going through her. Danny in finance helped the process go smooth and answered all of my questions as I’m not a finance wizard. Over all the process was easy and hassle-free. Would recommend to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great personality, customer service was great, honestly.

I Had the best car experience with August and his team mates, I strongly recommend A+++, I had gone to a different dealership and sales rep were pushy and here at Napton Ford in Libertyville they were easy out going

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service by Julie P. Made us feel very comfortable

This was by far a great customer service provided to us by Julie P.. she understood our vehicle search from the very beginning and proactively brought new options. Gave us space and did no rush us to make a decision. In a few words epnded up getting two vehicles instead of one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Experience

Contacted the dealer to inquire about a specific vehicle and they were very responsive and pleasant to deal. Would definitely recommend and or connect with this dealer in the future.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Speedy process. Exactly what I was looking for.

I’ve been looking to get a better vehicle. I described what I was looking for to Alfredo Mena. I received exactly what I was looking for. As I always do. I have been buying cars and trucks and following him for almost 20 yrs. Also, Steve Potts the used car manager was very thorough in the process. Thanks for great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Service Highly Tecommend

I like to compare buying a car to giving birth all again. Painful. But these guys were the exception and the complete opposite. They were a pleasure to work with! I told them what I wanted, they listed to the details and found it. They were not at all pushy. I did about 5 months of research and looking. They were the most fair I came across. Very happy with the service and my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fast service

The car I wanted wasn’t at this specific dealership- but when I went the next day, it was there! I was so happy how quick their service was and how kind David was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very Satisfied Customer

Our experience here at Donson , with Napleton Ford was very satisfying. Dave Melamed was very attentive and expedient during our search for the perfect Truck to accommodate our customer pick ups and deliveries. He answered all of my e-mails and phone calls and provided us with a new F250 Super Duty/Super Cab Truck. We would definitely recommend Napleton Ford to anyone searching for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.