Reviews
My car is a 2010 Nissan Murano. I've gone to this Service Center before. The last time was due to a leaky roof issue. Long story short, I left and found they didn't fix the issue. I went back and was told it was fixed, left and same issue....4 times in and Uber rides (they did pay for a couple of them), the issue was finally fixed but only after I complained and the Manager was involved. Initially it was debris, then it was the tubes in the car were clogged, then it was the rubber around the back area. If it wasn't for my persistence, nothing would have gotten done. Then recently, I went back because the other side of my trunk was leaking. I went there again (I know, I am a glutton for punishment), I figured I would give them another try and unfortunately, same song and dance. Debris was there answer. They cleared it and told me they checked it. I told them to check it again before I paid another uber to come and they said it was taken care of. Well, I can tell you I have video and still leaking. I am not sure what they check but they are oblivious of how to fix leaks. I wind up taking the hit on the cost ($295 for them just to check the issue). After not having any success and them not fixing the issue, I decided to go to a garage in Brooklyn and they fixed it but I was down more $$. But at least it was fixed. And the best, is the tube Nissan removed the 1st time my car had the leak issue, well they never replaced it so that is why I also had this issue again in the back and had to pay my mechanic in Brooklyn to add that. NEVER going to Nissan Service Center again. I sent in feedback to their survey and crickets. Didn't hear from anyone.
My car is a 2010 Nissan Murano. I've gone to this Service Center before. The last time was due to a leaky roof issue. Long story short, I left and found they didn't fix the issue. I went back and was told it was fixed, left and same issue....4 times in and Uber rides (they did pay for a couple of them), the issue was finally fixed but only after I complained and the Manager was involved. Initially it was debris, then it was the tubes in the car were clogged, then it was the rubber around the back area. If it wasn't for my persistence, nothing would have gotten done. Then recently, I went back because the other side of my trunk was leaking. I went there again (I know, I am a glutton for punishment), I figured I would give them another try and unfortunately, same song and dance. Debris was there answer. They cleared it and told me they checked it. I told them to check it again before I paid another uber to come and they said it was taken care of. Well, I can tell you I have video and still leaking. I am not sure what they check but they are oblivious of how to fix leaks. I wind up taking the hit on the cost ($295 for them just to check the issue). After not having any success and them not fixing the issue, I decided to go to a garage in Brooklyn and they fixed it but I was down more $$. But at least it was fixed. And the best, is the tube Nissan removed the 1st time my car had the leak issue, well they never replaced it so that is why I also had this issue again in the back and had to pay my mechanic in Brooklyn to add that. NEVER going to Nissan Service Center again. I sent in feedback to their survey and crickets. Didn't hear from anyone.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Perfect no complaints and fast services Is cleaning and answer all your questions no confusion very helpful
Perfect no complaints and fast services Is cleaning and answer all your questions no confusion very helpful
- Customer service
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Me.tag28 ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager [email protected]
Perfect ?? No problem nd I don't have to wait so long I don't have any inconvenience for my car
Perfect ?? No problem nd I don't have to wait so long I don't have any inconvenience for my car
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Me.tag28 ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager [email protected]
Friendly and fully explained what my car needed and was very up front with pricing
Friendly and fully explained what my car needed and was very up front with pricing
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Joanna.zacharia ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager [email protected]
Everything very professional . Jerry Calderon provided excellent customer service Jerry went above and beyond dealing with me
Everything very professional . Jerry Calderon provided excellent customer service Jerry went above and beyond dealing with me
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Nwyrk440 ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager [email protected]
Top-notch service from start to finish! Nissan Star made getting my car serviced quick and stress-free. The waiting area was clean and comfortable, the team was incredibly polite, and the repair was done efficiently. It's hard to find a dealership service department you can trust, but these guys are the best!
Top-notch service from start to finish! Nissan Star made getting my car serviced quick and stress-free. The waiting area was clean and comfortable, the team was incredibly polite, and the repair was done efficiently. It's hard to find a dealership service department you can trust, but these guys are the best!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Vanessa.lisojo08 ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager [email protected]
Customer service was outstanding. He was cordial, attentive to the needs of my car, provided a ride for me to get to a destination and service was completed in a timely manner.
Customer service was outstanding. He was cordial, attentive to the needs of my car, provided a ride for me to get to a destination and service was completed in a timely manner.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always a good experience. They take great care of my car. Pleasure working with the team there.
Always a good experience. They take great care of my car. Pleasure working with the team there.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Mark.muchene ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager [email protected]
I have been with Star since 1998! Excellent customer service for sales and mechanical work as well.
I have been with Star since 1998! Excellent customer service for sales and mechanical work as well.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Runway126 ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager [email protected]
My oil change went well. Fast clean service with up to date info on my car .
My oil change went well. Fast clean service with up to date info on my car .
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Dragon11432 ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager [email protected]