Nissan of Queens

Ms. Laura Romero was amazing. She was patient and professional and honest and transparent. I particularly appreciated her expertise in both sales and finance. Ms. Ramero provided outstanding service which made my car-buying experience so positive. Also, along with Ms. Ramero, a BIG thank you to Larry and Oscar for making sure I left there with the car I wanted. They all worked hard to make the deal work. Bravo Nissan of Queens!

VJ and the rest of the team at Nissan were absolutely amazing. Upgraded my rogue to a brand new Pathfinder. Absolutely my new black car and can’t thank VJ enough

She’s great and very helpful she made us feel right at home thank you

Our sales person was Nora. She was amazing , very patient. Friendly funny and courteous. Treated us like family. Very knowledgeable greatly appreciated her help Love Nora

Encantada con la atención recibida y la paciencia que nos ha tenido desde el inicio hasta el final de nuestra decisión! Si tuviera que volver a comprar un vehículo sin dudas volvería a elegir a Laura para este proceso!!♥️

Excelente servicio, Laura es excelente en lo que hace, muy atenta y servicial. Un 10/10 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

Easy process and good deal. Very friendly and helpful. Answered all my questions and didn’t pressure me too much.

Laura Romero was refreshing to talk to an excellent professional great customer service will be back

Subject: Complaint Regarding Damaged Car and Unresolved Issues Good day, I hope this message finds you well. I am writing to express my concerns regarding the service I received at Nissan of Queens. On Wednesday, October 1st, 2025, I brought my car in for an engine check and inspection. I was informed that the car needed to stay overnight, and that repairs and the inspection would be completed by Thursday, October 2nd, 2025. I returned to pick up my car on Friday, October 3rd, 2025. However, upon receiving my car, I noticed several issues: the LED lights that had been installed were now damaged, and the door handle was improperly reattached half in and half out. On Saturday, October 4th, 2025, I contacted Nissan of Queens to file a complaint about the condition of my car after the repairs. I spoke with the customer service department, and they scheduled an appointment for me on Sunday, October 6th, 2025, at 9:40 AM. At the appointment, I spoke to Mr. Thomas Cholander about the issues. Unfortunately, he refused to fix the damage to my car and instead demanded $280 to repair the LED lights, claiming that I would need to pay to fix what was broken during the service. I am extremely disappointed with this outcome. Nissan of Queens damaged my car during the service and is now asking me to pay for repairs that should have been completed properly in the first place. I would appreciate your assistance in resolving this issue promptly. Thank you for your time and attention to this matter. Sincerely, Darline

Subject: Complaint Regarding Damaged Car and Unresolved Issues Good day, I hope this message finds you well. I am writing to express my concerns regarding the service I received at Nissan of Queens. On Wednesday, October 1st, 2025, I brought my car in for an engine check and inspection. I was informed that the car needed to stay overnight, and that repairs and the inspection would be completed by Thursday, October 2nd, 2025. I returned to pick up my car on Friday, October 3rd, 2025. However, upon receiving my car, I noticed several issues: the LED lights that had been installed were now damaged, and the door handle was improperly reattached half in and half out. On Saturday, October 4th, 2025, I contacted Nissan of Queens to file a complaint about the condition of my car after the repairs. I spoke with the customer service department, and they scheduled an appointment for me on Sunday, October 6th, 2025, at 9:40 AM. At the appointment, I spoke to Mr. Thomas Cholander about the issues. Unfortunately, he refused to fix the damage to my car and instead demanded $280 to repair the LED lights, claiming that I would need to pay to fix what was broken during the service. I am extremely disappointed with this outcome. Nissan of Queens damaged my car during the service and is now asking me to pay for repairs that should have been completed properly in the first place. I would appreciate your assistance in resolving this issue promptly. Thank you for your time and attention to this matter. Sincerely, Darline