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Nissan of Queens

(843 reviews)
Visit Nissan of Queens
Sales hours: 10:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 10:00am–6:00pm 7:00am–5:00pm
Tuesday 10:00am–6:00pm 7:00am–5:00pm
Wednesday 10:00am–6:00pm 7:00am–5:00pm
Thursday 10:00am–6:00pm 7:00am–5:00pm
Friday 10:00am–6:00pm 7:00am–5:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (929) 244-4143 (929) 244-4143
Used (929) 244-4150 (929) 244-4150
Service (347) 809-2820 (347) 809-2820

Reviews

(843 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Queens from DealerRater.

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Easy process and good deal.

Easy process and good deal. Very friendly and helpful. Answered all my questions and didn’t pressure me too much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Subject: Complaint Regarding Damaged Car and Unresolved

Subject: Complaint Regarding Damaged Car and Unresolved Issues Good day, I hope this message finds you well. I am writing to express my concerns regarding the service I received at Nissan of Queens. On Wednesday, October 1st, 2025, I brought my car in for an engine check and inspection. I was informed that the car needed to stay overnight, and that repairs and the inspection would be completed by Thursday, October 2nd, 2025. I returned to pick up my car on Friday, October 3rd, 2025. However, upon receiving my car, I noticed several issues: the LED lights that had been installed were now damaged, and the door handle was improperly reattached half in and half out. On Saturday, October 4th, 2025, I contacted Nissan of Queens to file a complaint about the condition of my car after the repairs. I spoke with the customer service department, and they scheduled an appointment for me on Sunday, October 6th, 2025, at 9:40 AM. At the appointment, I spoke to Mr. Thomas Cholander about the issues. Unfortunately, he refused to fix the damage to my car and instead demanded $280 to repair the LED lights, claiming that I would need to pay to fix what was broken during the service. I am extremely disappointed with this outcome. Nissan of Queens damaged my car during the service and is now asking me to pay for repairs that should have been completed properly in the first place. I would appreciate your assistance in resolving this issue promptly. Thank you for your time and attention to this matter. Sincerely, Darline

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Mrs. Baptiste, As said before we are sorry you had a bad experience. The repairs performed to the vehicle were all done under the hood. We are still awaiting on video you are claiming to have. Dealer is not taking responsibility as we were never in the back of the vehicle!

Subject: Complaint Regarding Damaged Car and Unresolved

Subject: Complaint Regarding Damaged Car and Unresolved Issues Good day, I hope this message finds you well. I am writing to express my concerns regarding the service I received at Nissan of Queens. On Wednesday, October 1st, 2025, I brought my car in for an engine check and inspection. I was informed that the car needed to stay overnight, and that repairs and the inspection would be completed by Thursday, October 2nd, 2025. I returned to pick up my car on Friday, October 3rd, 2025. However, upon receiving my car, I noticed several issues: the LED lights that had been installed were now damaged, and the door handle was improperly reattached half in and half out. On Saturday, October 4th, 2025, I contacted Nissan of Queens to file a complaint about the condition of my car after the repairs. I spoke with the customer service department, and they scheduled an appointment for me on Sunday, October 6th, 2025, at 9:40 AM. At the appointment, I spoke to Mr. Thomas Cholander about the issues. Unfortunately, he refused to fix the damage to my car and instead demanded $280 to repair the LED lights, claiming that I would need to pay to fix what was broken during the service. I am extremely disappointed with this outcome. Nissan of Queens damaged my car during the service and is now asking me to pay for repairs that should have been completed properly in the first place. I would appreciate your assistance in resolving this issue promptly. Thank you for your time and attention to this matter. Sincerely, Darline

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Laura Romero was refreshing to talk to an excellent

Laura Romero was refreshing to talk to an excellent professional great customer service will be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Just was great.

Just was great. Got us out of a finance and into a lease as promised in less than 2 years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excelente servicio con esta agencia magnífica su atención

Excelente servicio con esta agencia magnífica su atención de acuerdo a mi historia recomiendo al manage Lawrence Brewer y a el señor Michael pensantes, ya que visite la agencia de la honda new jersey, la Nissan de Brooklyn, otra Nissan de Newark siempre me desmotivaban con mi punto crediticio que no calificaba que era muy bajo, luego me fui a la aplicación de Carvana después de asegurar el vehículo para adquirirlo y por no tener mi número telefónico a mi nombre no califique imaginase mi fustraccion y desmotivacion, luego recibí llamada de representa de esta agencia de carro hablé con mi esposa buenos vamos a ir a esta agencia con poca esperanza porque ya me imaginaba la respuesta y que sorpresa que está personas antes mencionadas hicieron lo mejor de su trabajo entregándome un vehículo Nissan rogue 2026, con un léase los recomiendo muy profesional y te solucionan excelente servicio gracias lo que no pudieron hacer tanta agencia que visite y lo que hicieron fue bajar mi crédito.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Laura is very talented and patience, we were definitely

Laura is very talented and patience, we were definitely happy with the service provider, not only Laura but Sherman. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Everybody is very helpful & so welcoming.

Everybody is very helpful & so welcoming. That's why I came all the way from NJ to purchase another car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for coming all the way from New Jersey to visit us! We truly appreciate your continued trust in Nissan of Queens. Our team is thrilled to know you felt welcomed and well taken care of. Enjoy your new vehicle and we look forward to seeing you again!

My Altima got totaled last year and was able to get into

My Altima got totaled last year and was able to get into a brand new Kicks with the help of VJ!! Great person work with and I recommend asking for him if you come here. Can’t thank him enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re so glad VJ was able to help you get back on the road and into your new Kicks! Thank you for your trust and kind words, we truly appreciate your recommendation and are happy to have you as part of the Nissan of Queens family!

Traded in my old rogue and got a brand new kicks with my

Traded in my old rogue and got a brand new kicks with my cousin!! I got to work with VJ and he was the best! Very attentive and got me into an awesome car. I recommend working with him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, Occelin.emmanuella on your new Kicks! We’re so happy VJ provided an excellent experience and helped you find the perfect car. Thank you for choosing Nissan of Queens and for recommending us, Enjoy every mile in your new Kicks!