Reviews
Easy process and good deal.
Easy process and good deal. Very friendly and helpful. Answered all my questions and didn’t pressure me too much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Subject: Complaint Regarding Damaged Car and Unresolved
Subject: Complaint Regarding Damaged Car and Unresolved Issues Good day, I hope this message finds you well. I am writing to express my concerns regarding the service I received at Nissan of Queens. On Wednesday, October 1st, 2025, I brought my car in for an engine check and inspection. I was informed that the car needed to stay overnight, and that repairs and the inspection would be completed by Thursday, October 2nd, 2025. I returned to pick up my car on Friday, October 3rd, 2025. However, upon receiving my car, I noticed several issues: the LED lights that had been installed were now damaged, and the door handle was improperly reattached half in and half out. On Saturday, October 4th, 2025, I contacted Nissan of Queens to file a complaint about the condition of my car after the repairs. I spoke with the customer service department, and they scheduled an appointment for me on Sunday, October 6th, 2025, at 9:40 AM. At the appointment, I spoke to Mr. Thomas Cholander about the issues. Unfortunately, he refused to fix the damage to my car and instead demanded $280 to repair the LED lights, claiming that I would need to pay to fix what was broken during the service. I am extremely disappointed with this outcome. Nissan of Queens damaged my car during the service and is now asking me to pay for repairs that should have been completed properly in the first place. I would appreciate your assistance in resolving this issue promptly. Thank you for your time and attention to this matter. Sincerely, Darline
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Mrs. Baptiste, As said before we are sorry you had a bad experience. The repairs performed to the vehicle were all done under the hood. We are still awaiting on video you are claiming to have. Dealer is not taking responsibility as we were never in the back of the vehicle!
Subject: Complaint Regarding Damaged Car and Unresolved
Subject: Complaint Regarding Damaged Car and Unresolved Issues Good day, I hope this message finds you well. I am writing to express my concerns regarding the service I received at Nissan of Queens. On Wednesday, October 1st, 2025, I brought my car in for an engine check and inspection. I was informed that the car needed to stay overnight, and that repairs and the inspection would be completed by Thursday, October 2nd, 2025. I returned to pick up my car on Friday, October 3rd, 2025. However, upon receiving my car, I noticed several issues: the LED lights that had been installed were now damaged, and the door handle was improperly reattached half in and half out. On Saturday, October 4th, 2025, I contacted Nissan of Queens to file a complaint about the condition of my car after the repairs. I spoke with the customer service department, and they scheduled an appointment for me on Sunday, October 6th, 2025, at 9:40 AM. At the appointment, I spoke to Mr. Thomas Cholander about the issues. Unfortunately, he refused to fix the damage to my car and instead demanded $280 to repair the LED lights, claiming that I would need to pay to fix what was broken during the service. I am extremely disappointed with this outcome. Nissan of Queens damaged my car during the service and is now asking me to pay for repairs that should have been completed properly in the first place. I would appreciate your assistance in resolving this issue promptly. Thank you for your time and attention to this matter. Sincerely, Darline
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Laura Romero was refreshing to talk to an excellent
Laura Romero was refreshing to talk to an excellent professional great customer service will be back
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just was great.
Just was great. Got us out of a finance and into a lease as promised in less than 2 years!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excelente servicio con esta agencia magnífica su atención
Excelente servicio con esta agencia magnífica su atención de acuerdo a mi historia recomiendo al manage Lawrence Brewer y a el señor Michael pensantes, ya que visite la agencia de la honda new jersey, la Nissan de Brooklyn, otra Nissan de Newark siempre me desmotivaban con mi punto crediticio que no calificaba que era muy bajo, luego me fui a la aplicación de Carvana después de asegurar el vehículo para adquirirlo y por no tener mi número telefónico a mi nombre no califique imaginase mi fustraccion y desmotivacion, luego recibí llamada de representa de esta agencia de carro hablé con mi esposa buenos vamos a ir a esta agencia con poca esperanza porque ya me imaginaba la respuesta y que sorpresa que está personas antes mencionadas hicieron lo mejor de su trabajo entregándome un vehículo Nissan rogue 2026, con un léase los recomiendo muy profesional y te solucionan excelente servicio gracias lo que no pudieron hacer tanta agencia que visite y lo que hicieron fue bajar mi crédito.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Laura is very talented and patience, we were definitely
Laura is very talented and patience, we were definitely happy with the service provider, not only Laura but Sherman. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everybody is very helpful & so welcoming.
Everybody is very helpful & so welcoming. That's why I came all the way from NJ to purchase another car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for coming all the way from New Jersey to visit us! We truly appreciate your continued trust in Nissan of Queens. Our team is thrilled to know you felt welcomed and well taken care of. Enjoy your new vehicle and we look forward to seeing you again!
My Altima got totaled last year and was able to get into
My Altima got totaled last year and was able to get into a brand new Kicks with the help of VJ!! Great person work with and I recommend asking for him if you come here. Can’t thank him enough!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad VJ was able to help you get back on the road and into your new Kicks! Thank you for your trust and kind words, we truly appreciate your recommendation and are happy to have you as part of the Nissan of Queens family!
Traded in my old rogue and got a brand new kicks with my
Traded in my old rogue and got a brand new kicks with my cousin!! I got to work with VJ and he was the best! Very attentive and got me into an awesome car. I recommend working with him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations, Occelin.emmanuella on your new Kicks! We’re so happy VJ provided an excellent experience and helped you find the perfect car. Thank you for choosing Nissan of Queens and for recommending us, Enjoy every mile in your new Kicks!