Nissan of Queens

Easy process and good deal. Very friendly and helpful. Answered all my questions and didn’t pressure me too much.

Subject: Complaint Regarding Damaged Car and Unresolved Issues Good day, I hope this message finds you well. I am writing to express my concerns regarding the service I received at Nissan of Queens. On Wednesday, October 1st, 2025, I brought my car in for an engine check and inspection. I was informed that the car needed to stay overnight, and that repairs and the inspection would be completed by Thursday, October 2nd, 2025. I returned to pick up my car on Friday, October 3rd, 2025. However, upon receiving my car, I noticed several issues: the LED lights that had been installed were now damaged, and the door handle was improperly reattached half in and half out. On Saturday, October 4th, 2025, I contacted Nissan of Queens to file a complaint about the condition of my car after the repairs. I spoke with the customer service department, and they scheduled an appointment for me on Sunday, October 6th, 2025, at 9:40 AM. At the appointment, I spoke to Mr. Thomas Cholander about the issues. Unfortunately, he refused to fix the damage to my car and instead demanded $280 to repair the LED lights, claiming that I would need to pay to fix what was broken during the service. I am extremely disappointed with this outcome. Nissan of Queens damaged my car during the service and is now asking me to pay for repairs that should have been completed properly in the first place. I would appreciate your assistance in resolving this issue promptly. Thank you for your time and attention to this matter. Sincerely, Darline

Subject: Complaint Regarding Damaged Car and Unresolved Issues Good day, I hope this message finds you well. I am writing to express my concerns regarding the service I received at Nissan of Queens. On Wednesday, October 1st, 2025, I brought my car in for an engine check and inspection. I was informed that the car needed to stay overnight, and that repairs and the inspection would be completed by Thursday, October 2nd, 2025. I returned to pick up my car on Friday, October 3rd, 2025. However, upon receiving my car, I noticed several issues: the LED lights that had been installed were now damaged, and the door handle was improperly reattached half in and half out. On Saturday, October 4th, 2025, I contacted Nissan of Queens to file a complaint about the condition of my car after the repairs. I spoke with the customer service department, and they scheduled an appointment for me on Sunday, October 6th, 2025, at 9:40 AM. At the appointment, I spoke to Mr. Thomas Cholander about the issues. Unfortunately, he refused to fix the damage to my car and instead demanded $280 to repair the LED lights, claiming that I would need to pay to fix what was broken during the service. I am extremely disappointed with this outcome. Nissan of Queens damaged my car during the service and is now asking me to pay for repairs that should have been completed properly in the first place. I would appreciate your assistance in resolving this issue promptly. Thank you for your time and attention to this matter. Sincerely, Darline

Laura Romero was refreshing to talk to an excellent professional great customer service will be back

Just was great. Got us out of a finance and into a lease as promised in less than 2 years!

Excelente servicio con esta agencia magnífica su atención de acuerdo a mi historia recomiendo al manage Lawrence Brewer y a el señor Michael pensantes, ya que visite la agencia de la honda new jersey, la Nissan de Brooklyn, otra Nissan de Newark siempre me desmotivaban con mi punto crediticio que no calificaba que era muy bajo, luego me fui a la aplicación de Carvana después de asegurar el vehículo para adquirirlo y por no tener mi número telefónico a mi nombre no califique imaginase mi fustraccion y desmotivacion, luego recibí llamada de representa de esta agencia de carro hablé con mi esposa buenos vamos a ir a esta agencia con poca esperanza porque ya me imaginaba la respuesta y que sorpresa que está personas antes mencionadas hicieron lo mejor de su trabajo entregándome un vehículo Nissan rogue 2026, con un léase los recomiendo muy profesional y te solucionan excelente servicio gracias lo que no pudieron hacer tanta agencia que visite y lo que hicieron fue bajar mi crédito.

Laura is very talented and patience, we were definitely happy with the service provider, not only Laura but Sherman. Thank you

Everybody is very helpful & so welcoming. That's why I came all the way from NJ to purchase another car

My Altima got totaled last year and was able to get into a brand new Kicks with the help of VJ!! Great person work with and I recommend asking for him if you come here. Can’t thank him enough!

Traded in my old rogue and got a brand new kicks with my cousin!! I got to work with VJ and he was the best! Very attentive and got me into an awesome car. I recommend working with him