BMW of Freeport

John was very nice from start to finish. He took his time & answered all of my questions. John even help me set up my car!!!!

David was very knowledgeable and considered my specific needs in all his recommendations. He was able to find me a deal that I hadn’t even considered, and I ended up purchasing instead leasing. Overall, great experience!

BMW of Freeport has a great selection, and the car I purchased is absolutely beautiful. The buying process took longer than expected, as the initial pricing and terms weren’t as clear to me compared with other dealerships I visited. That said, Jonathan made sure everything came together smoothly in the end. He even caught an insurance issue and took care of it before delivery, which I really appreciated. Overall, the experience ended on a positive note thanks to his follow-through.

David is a great salesman. He helped me get the car I want and was very straight forward.

I delt with Jonathan Gardiner at BMW Freeport and I found him to be very honest and professional. It was a pleasure dealing with him and would recommend him to others.

David is one of the best car salesman i’ve dealt with. He is homest, straight forward and goes above and beyond. I’m from R.I. And had an amazing experience purchasing the BMW from BMW of Freeport. I would highly recommend David. Than you! I’m very please happy with my new car.

My wife and I had the pleasure of dealing with Mr. Delacy the week of 9/22/25. His sales approach and demeanor were professional.. He was easy going and knowledgeable. Our x3 was picked up on 9/26/25. He is an asset to the BMW Freeport team. We would recommend him and deal with him again.

⸻ Review for BMW of Freeport Service Department – A Deeply Disappointing Experience I previously wrote a review and deleted it because I wanted to share my experience from the heart. I hoped things would get better, but unfortunately, they haven’t. The issues began back in July 2025 when the air conditioning in my BMW 740 started blowing hot air. I took it to BMW of Freeport, trusting that the dealership would properly diagnose and fix the issue. My car was kept for ten days, during which I had no loaner vehicle. I was told the issue had finally been found and repaired—$1,600 later, I left thinking the problem was behind me. Just two weeks later, I was informed that my radiator was leaking. The explanation? That the increased pressure from the now-working AC system caused the radiator to burst. Even though I was told only a radiator hose was changed, I trusted the diagnosis and agreed to pay another $2,800 for a new radiator. But just three weeks after that, the same air conditioning problem returned. The car is once again blowing hot air. We are now at the end of September, and the same issue from three months ago is still not resolved. This time, I was told that the AC unit itself is leaking, and that the previous repair only addressed the coolant. I’m now being quoted another $1,800 for a repair that, in my opinion, should have been identified and addressed from the beginning. As a customer, I understand that not every diagnosis is perfect and that cars are complex machines. However, I feel that the service provided was neither transparent nor properly executed. If replacing one component could lead to failure in another, that should have been clearly communicated. What’s most frustrating is not just the financial toll—over $4,400 so far—but the emotional frustration. I’ve reached out to both the owner and general manager with no response. Meanwhile, my five-year-old keeps asking why the car is always in the shop and why the air conditioner still doesn’t work. This has been a deeply disappointing and frustrating experience. I came to a BMW dealership expecting quality service and honest communication. Unfortunately, I’ve received neither. I hope this review encourages BMW of Freeport to take customer concerns more seriously and evaluate how their service department communicates and conducts repairs. I also hope no other customer has to go through what I’ve experienced these past few months.

I have been a BMW enthusiast since 2007. Every 3 years, (when it’s time to lease another car), the process of selecting a new vehicle is a daunting task for me. Jon Gardiner’s depth of knowledge and attention to deal make the transition into a new car as smooth as can be. I routinely change my mind about the particulars and Jon is there every step of the way to accommodate me. I am truly grateful to have benefitted from his dedication and expertise.

Jonathan was great in assisting me in getting a 2026 BMW X3. He was kind and knowledgeable.