Acura of Valley Stream

Whenever I decided I was going to walk into this Acura dealership. It was the intent to buy a car, that I did. The sales process was smooth and the sales person was cool however, when I got to the point of adding on extra packages such tire and rim coverage I went with it because what I was sold was something that would be useful for me. When it was time to use that coverage, I was told I could not use it because it does not apply to what I was sold for, when I canceled that contract, I got confirmation from the company that it was canceled. However, the dealership has not reflected that onto my account as of yet and when I contact them, no one calls me back. I finally got the issue resolved (meaning finally spoke to someone)after some time: Advice to consumers, make sure you ask tons of questions and get clarification on any ad ons that you purchase. Don't go by what they tell you, actually read the documents. Some of it is hard to understand, so ask questions!! Actually never received what I was supposed to receive via mail that was discussed a week ago. So my review still stands at 2 stars for lack of promptness at handling situations once you leave the dealership.

My service was wonderful excellent communication everyone was so professional I would not hesitate to recommend Acura of Valley Stream

Got duped out of $6,000 and my check emission light is still not resolved.

Ahmed is very professional and friendly. He helped me a lot. I purchased an Acura Tlx. He went above and beyond to help me with my purchase.

Great job working with us to help us achieve our goal . Keep it up . Definitely recommend.

My sales guys was Anwaru was great and extremely helpful in making our decision with purchasing a new car and the GM Diego was also at ensuring we left happy and with the car we wanted as well.

It was a great experience the customer service was outstanding I was dealing with that guy Jeff. He’s very knowledgeable about his work and respectful. Even if I couldn’t get the color Vehicle that wanted but he convinced to get the white mdx 2023 tech.

My charges didn’t add up to the service perform also the time it took was to long

John was very helpful made my experience the best. Since I have been a customer for 7 years he valued my business and maintained the level of professionalism that I have come to expect.

Great people, very knowledgeable, as well as accommodating. Would definitely buy with them again in the future.