Arnold Chevrolet

I have purchased many vehicles at Arnold Chevrolet and I always have the best service. .

Dealership is clean and the write up guys are attentive. Haven’t had to come back to redo what was originally done. Mechanics are knowledgeable.

My experience with this dealership has been lukewarm at best. I purchased my car on MLK day, apparently a day that was understaffed. I was there at 9am and it took over 8 hours to close the deal. Im fact, because they didnt have a certain person working that day, they asked me to come back a day or 2 later to close the deal. I couldn't, I work a retail job Monday through Friday, just so happen I had MLK day off and assumed it we would have enough time to make the deal. They had me make deposit on the car in the morning so that it wouldnt get sold to someone else. Ironically, this non-refundable deposit was about to be lost because my work schedule conflicted with their inability to close the deal the same day. I had all my trade-in paperwork in hand, trade in car was clean, insurance paperwork ready, etc. I have bought from Honda, gone on a Saturday, weekday night and assumed it would be a similar experience. Maybe my expectations are off, but I spent an entire day at this dealership, no food, just a coffee or 2 and then almost lost my deposit money because I couldn't come back when it was convenient for them. Nonetheless, we closed the deal just before they closed somehow. No lost deposit. The clinching issue is with the service department. Clearly I am going to wrong place. Making an appointment doesn't matter unless you plan to wait on-site. Let me elaborate. I made an appointment for my oil change for 730am on friday morning. An appointment I had to make a week in advance. An appointment I needed to make early because I work friday starting at 11am. Once again I assumed if I left my car at 730am it would be done by 10am. I spoke with the service writer, told him I was going to leave the car, but planned to be back at 10am because I needed to use it to go work that morning. The reason I had to leave the car was because I had to bring my son to school. I left, brought him to school and as I returned to the shop, I get a call at 930am that my car wouldnt be done because other cars, for people waiting, were prioritized over my car. Luckily my wife was able to lend me her car and she found a way to pick my car later in the day. Another irony, I got a call at 1005am from a different person saying my car was done. Having already left with my wife's car, what whatever effort it took for them to finish quickly was a waste. This isnt the first time I had an issue with the service department. A few year ago I attempted to do a large service on my buick convertible. They gave me a price quote on the service and I told them I wanted to do it. I was told they would call me back to schedule the service. A call that never came. I ended up using a different buick dealership for this service. Bankers hours, no Saturday service. My mistake for not be available on their time.

John Locascio was extremely helpful and professional during our car buying experience. The transaction of returning our leased vehicle and buying a new one went well.

Start to finish very professional. Well spoken staff and the dealership is clean and comfortable

Well I purchased multiple vehicles from Arnold Chevrolet over the years and a big reason is Johns knowledge and professionalism and down to earth approach. He is hands on during the smooth and stress free sale. John is the go to guy at Arnold.

Will not be returning for any future service. Always leave with a new problem. My rewards were also not applied after discussing that they would be.

I would like to commend Christopher Hill for his excellent customer service. He was prompt in responding to my questions and took the time to carefully review and accurately prepare the report on my vehicle. The service was handled in a timely and professional manner. I appreciate his attention to detail, responsiveness, and dedication to providing great service. Thank you, Christopher, for making the experience a positive one!

Super helpful with purchase and explained all options in detail. Would without question recommend to friends

Everyone was extremely helpful and respectful. The process was easy and took very little time. I was able to get back to work the same day I picked up my truck.