Reviews
Bought a Certified Pre-Owned 2024 BMW iX here on 6/13/2026. The windshield had a visible crack in the driver's line of sight. Their own service records show they resin-repaired that crack before the sale - they knew about it - and still sold the car as BMW Certified with the glass marked 'Passed.' I followed up weekly for two months; they acknowledged the problem and did nothing. In August they kept my car for 16 days, gave me no loaner, and returned it with zero work done. The finance office was just as bad: roughly three hours of pressure that ended with $10,418.50 in add-ons - a $6,940 service contract whose 84-month term started from the car's 2023 in-service date (only about 50 of the 84 months were left when I signed), $2,328.50 tire-and-wheel, and $375 GAP - mostly duplicating coverage the car already had. I've filed complaints with the NY Attorney General and the NYS DMV. If you're considering a 'certified' car here, ask what their inspection actually means. Buy somewhere else.
Bought a Certified Pre-Owned 2024 BMW iX here on 6/13/2026. The windshield had a visible crack in the driver's line of sight. Their own service records show they resin-repaired that crack before the sale - they knew about it - and still sold the car as BMW Certified with the glass marked 'Passed.' I followed up weekly for two months; they acknowledged the problem and did nothing. In August they kept my car for 16 days, gave me no loaner, and returned it with zero work done. The finance office was just as bad: roughly three hours of pressure that ended with $10,418.50 in add-ons - a $6,940 service contract whose 84-month term started from the car's 2023 in-service date (only about 50 of the 84 months were left when I signed), $2,328.50 tire-and-wheel, and $375 GAP - mostly duplicating coverage the car already had. I've filed complaints with the NY Attorney General and the NYS DMV. If you're considering a 'certified' car here, ask what their inspection actually means. Buy somewhere else.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Peter R Is A Great Service Advisor He Was Very Professional I Recommend Him anytime.
Peter R Is A Great Service Advisor He Was Very Professional I Recommend Him anytime.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kendel, thank you for the positive review of Peter and Habberstad BMW!
Peter has been my service advisor for twelve years, always fantastic! Welvoming staff also excellent’
Peter has been my service advisor for twelve years, always fantastic! Welvoming staff also excellent’
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I bought my BMW from Habberstad's because my husband and I bought Datsun's 300ZX's from Habberstad's. The servi e was excellent then and it is excellent-plus now!! Thank you!!!
I bought my BMW from Habberstad's because my husband and I bought Datsun's 300ZX's from Habberstad's. The servi e was excellent then and it is excellent-plus now!! Thank you!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rosemary, thank you for choosing Habberstad BMW and for sharing your fantastic feedback! We look forward to serving you again in the future! Safe travels!
Mike Puccio delivered excellent service, it was a pleasure working with him. If I could give him a rating greater than 5 I would!
Mike Puccio delivered excellent service, it was a pleasure working with him. If I could give him a rating greater than 5 I would!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with Mike and our team! We look forward to seeing you next time at Habberstad BMW!
Amazing Matthew Kelly is the best service advisor around. Always very helpful with anything I need!
Amazing Matthew Kelly is the best service advisor around. Always very helpful with anything I need!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely appreciate your 5-star review! It’s wonderful to know that our team at Habberstad BMW provided you with great service. Thank you for choosing us!
Great job by the team , David was kind and very nolagable. Office manager was fantastic and financial guy was super helpful.
Great job by the team , David was kind and very nolagable. Office manager was fantastic and financial guy was super helpful.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks, James! We’re pleased to hear that David, our office manager, and our finance team helped make your visit a breeze. We hope to see you again at Habberstad BMW!
The customer service is here is impeccable. The treat you with class. Hats off to the white glove service.
The customer service is here is impeccable. The treat you with class. Hats off to the white glove service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We can’t thank you enough for this rave review! We are delighted to hear that our team treated you with such professionalism and care. We'll see you here at Habberstad BMW Service next time!
Amazing staff and service advisors. We have been clients for 30 yrs. Would recommend on all aspects
Amazing staff and service advisors. We have been clients for 30 yrs. Would recommend on all aspects
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that our Habberstad BMW team has earned your loyal business. Thank you for being part of our family!
Peter is the best. Professional, clearly guides me through the maintenance of my X3. Thank you.
Peter is the best. Professional, clearly guides me through the maintenance of my X3. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Knowing Peter and the team are providing this level of service and care to you is validating for us! Thank you for your business, from your friends at Habberstad BMW!