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As a member of the FDNY and a military veteran I’m not sure I’ve dealt with such difficulty from an organization . My Tacoma was in and out of the shop... 4 times within the first two weeks of leasing it. I have had nothing but difficulties with them and now it’s been a little over a month and I’m having the same issues plus a parking issue . I was told I would be able to work out a deal and bring that the truck without much difficulty but now I am not able to do so. I am sure management will respond to this and defend themselves but the issues are concrete and known. I have bought multiple trucks from them and had friends as well . It’s lack of responsibility and really a black eye on ownership. I wouldn’t recommend them anymore sadly to anyone . They will run circles to get you in a car and then throw you to the side after . Nothing but issues with the Oakdale location, sadly . Updated review : dealership decided to drag this process out and ultimately screw a veteran and active FDNY member out of money and lock me into a contract for 3 years . I have to now hire a lawyer and get the message out that this business is not following correct business ethics . A lot of these reviews are forced out of people but if you walk into the service section is packed with people complaining. The dealership has been calling me trying to get my review taken down but I will continue to fight for the small people that they believe are ignorant to their ways . If you enjoy being swindled and treating with disrespect ( I was told I make bad decisions when buying a car ) then sunrise Toyota May be an option for you. I will make sure any military member and FDNY member will take their business elsewhere . Worst worst worst customer service and absolute typical dealership !
On Saturday, July 13, 2019, I purchased a 2012 Toyota Prius V. I was serviced by Will Diaz. He was very honest and straight forward with helping me choose... the right vehicle. No Jive. I am very please with my new car, as well as the customer service at Sunrise Toyota.
John Hertlein is a great representative. Friendly, knowledgeable. Very Pro customer service. A true gentleman. Run/drive-- don't walk to see him. Great... facility. Clean. Welcoming. Will do business again.
We had a great experience buying our car from Sunrise Toyota. Will Diaz helped us each step of the way with no pressure. We were able to test drive a few... cars and take the time we needed to make our decision. We didn't expect to purchase a car that day but the combination of a great salesman and dealership helped make our decision easy. Will went out of his way to make the process smooth and easy and made an extra effort to deliver our car to Forest Hills on his day off. Wow. Our friends recommenced Sunrise to us and we will definitely recommend Sunrise to our friends.
JUAN HELPED ME GET ME A 2015 4RUNNER, GO SEE HIM HE IS A GOOD KID. VERY FRIENDLY KID IS GOING PLACES. THANKS AGAIN TOYOTA.
Out of every car dealership I have been to, Sunrise Toyota has been by far the best. Gerson was my salesperson and I did not feel any pressure at all during... the process-he was wonderful and very knowledgeable. This was is second lease from Sunrise Toyota- they are very reliable and efficient.
EXCELLENT SERVICE AND FACILITIES. THEY MADE THE PROCESS SMOOTH AND EASY. THEY ARE KIND AND TREAT YOU LIKE FAMILY. I LOVE AND RECOMMENT THIS DEALER . NICE... PEOPLE
Fantastic experience with Tom Boglino (sales mgr) Lex Morales (insurance) Never pressured, answered all questions, top notch dealership! Huge selection... in inventory, both New and used.
I recently shopped for a car and my salesman was Mike, He was amazing. We wound up getting 2 new cars and it was stress free & he was so efficient. He... went threw everything with us, and made sure all the T's were crossed. The sales manager, Ryan, was professional and knowledgeable and even came out the day we picked up the cars to make sure we had all our questions answered and that we were happy with our cars. I couldn't have asked for better. They also turned in the plates for us to make it more convenient for us as well. I will recommend this place to everyone I know for the same experience. We couldn't be happier with the service we received and Ryan really helped us along and it really made the difference. Thank you again.
I had a great experience buying my new Rav4. Efrain was a great sales person. Not pushy and very personable. I felt very comfortable buying my car there.... Thank you sunrise Toyota.