Reviews
Non Scheduled Service
My Service advisor is Robert Piccone. I called him when my tire pressure monitor gave me an error that it was not present. Subsequent to that and before the appointment my Check Engine light came on, so I texted him. He changed my appointment and secured for me a loaner car. I was just going to wait, but he said the Check Engine light would require more time. My visit was pleasant and seamless. Everything was taken care of and they even filled the windshield washer fluid and cleaned up the car for me. I won't go anywhere else!!! While there Andy Schleiffelder made sure to greet me and ask how I was doing, and I also stopped to chat with my sales person Jeff Marshall.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.
Happy Mercedes Customer
Recently leased the GLC 300. Nick M. was our sales person. He was knowledgeable and made our decision an easy one. I would definitely work with him again in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear that we made the purchase of your new GLC 300 easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Nick is certainly a favorite around here, so it is no surprise that you had a great experience working with him.
Certified ore owned
Recently purchased a CPO GLE 350 here, Peter was without a doubt the best salesperson I ever bought a car from, zero hassle or pressure and answered any questions I had promptly day or night. Go to MB of Smithtown and ask for peter! The financing was great as well, got me a better rate then I had gotten after shopping around, painless process and out the door in 45 min.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your time and feedback. We are so happy to hear that the very best new car buying experience you have ever had was with us! We look forward to seeing you again when your vehicle is ready for its first service. Enjoy your new car!
Excellent service
Always happy with courteous and professional service. Had a loaner car ready for me. Payment transaction was very convenient. Had text and calls notifying the progress of the service. Very happy return customer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your 5-star review, Jennifer! We are so appreciative of your continued business, and we are thrilled that our service consistently meets your satisfaction. It is our pleasure to serve you, and we hope to see you again when the time comes for your next service.
Owner
As always everyone was terrific And make you feel like family They are extremely accommodating and got me into service almost immediately For me that’s worth everything
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent as always!!
My service representative Joe Baumgarten is always friendly, courteous and efficient. All service since 2011, has been done correctly requiring only one appointment. My car is also sparkling clean upon pick up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are proud to know that our efforts consistently meets your satisfaction, as we aim to provide each of our customers solely with quality service. We appreciate your continued confidence in our dealership. and we hope to serve you for many years to come!
BEST DEALER
I had the pleasure working with Valentine Horvath in purchasing my used Mercedes metris. He was great I drove from Boston to long island for the vehicle and he had it shipped to me with no headache at all. This was the best car shopping experience I have had ever!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great friendly service
Scheduled service to keep the vehicle running smoothly. They were courteous and offered a loaner car due to the length of the service. Will only buy there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your very kind review! We value your safety above all, and we are so pleased that we could keep your vehicle in pristine condition. We are honored by your loyalty and look forward to the opportunity to work with you again.
Buyer
Nicholas Malena He was soooo great. Was on point with everything. Spoke well explained to the tea . Will be calling him for everything lol
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Responsive and courteous, resolved the issue.
My service is involved troubleshooting an electronics problem which was done in a courteous and professional manner be the entire team. Richie was the person who headed up the effort.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!
