Reviews
'95 SL500
My weekend car began running a little rough a few weeks ago. I called Joe B. the day after the holiday weekend, and even though his days were already booked, he fit me in a day later. The mechanic was not able to replicate the problem that I had experienced several days prior. So, a thorough check was completed and Joe made a few suggestions. We agreed on a fuel injector service and the car was serviced and returned promptly to me. I just want to thank Joe and everyone else involved that worked on my problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jim, We're so glad that Joe and the team were able to take such good care of you and get your car running smoothly again! We appreciate you trusting us to tend to your service needs, and we hope that we are given the opportunity to work with you again!
B Service
As usual the servicing at Smithtown is always a pleasurable experience with no surprises. Rob Picone is always on target in every aspect of the experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're always glad to provide you with the helpful and honest service that you need, and we thank you for continuing to confide in our efforts! We look forward to continuing to take care of you and your automotive needs for years to come!
Outstanding service from Jeff Marshall
Outstanding support from Jeff Marshall at MB of Smithtown. I call him and tell him what I need he calls me back with when I will get it and what the cost is. Complete trust and confidence - just as it should be
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for taking the time to share this review. It's so nice to hear that you are so confident in Jeff and his services, and we hope that you continue to confide in him so that we may assist you with all of your future automotive needs!
C300 experience
I had the greatest experience at Smithtown Mercedes. Everyone was so nice and treated me with respect. My sales rep Fritz Jean was amazing! He answered all of my questions and did not pressure me into buying anything. He made me feel comfortable and spent a lot of time helping me pick out the best car that would fit my needs! This was my first time buying a Mercedes and I must say I am so happy I made the decision to visit Smithtown Mercedes!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is our goal to help our guests find the vehicle that is their best fit, and it's great that Fritz was able to do that for you. Congratulations on your first Mercedes-Benz! We know you will love it, and we are so glad that we were able to assist you in your buying experience!
"Hassel Free, Zero Pressure"
Could not have had a better experience with my first visit the SMB. Arrived to the used car showroom at 7:15 pm ( they closed at 8). We were greeted by a very friendly receptionist (Janet) who quickly introduced us to Valentine, our sales rep. We were shown the car we were interested in, went on a test ride and 30 mins later signing the paperwork. Could not have gone any smoother, hence "Hassel Free" PS got a great price on the trade in too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! Thanks so much for sharing your experience with us! It's a pleasure to know that your experience with Valentine was so quick, efficient, and hassle-free! We hope that you are enjoying your vehicle! Please let us know if there is anything else that we may assist you with!
Excellent Service Department
Had an intermittent brake problem. Service Managers Mike and Rich took my vehicle in for service. Needed new master cylinder and brake line replacement. Excellent work in a timely fashion! Thank you Mike and Rich!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
I love this dealership. Any time I need service on any of my 3 Mercedes I don’t even think about calling anyone else except Ray Davino. He always makes sure my service needs are taken care of
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mollie, Thank you so much for your confidence in Ray and in our dealership. Your satisfaction is so important to us, and we hope we can continue to meet your service expectations in the future!
SMB great service
I had a great experience at SMB, Valentine my sales rep was very helpful and made me feel comfortable with the decision to lease my new C300. I would highly recommend this dealership, their service and professionalism was top notch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Manny, It's so great to hear that Valentine was so helpful in your decision because we think that you made a great choice! We hope that you enjoy your new C300! We would love to assist you with your automotive needs in the future.
Excellent service throughout the entire sale!
Best experience buying a car. Excellent customer service and knowledgeable non pushy salesmen. We’re very happy with our new car and will definitely purchase again from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind review! We're so glad that you are so content with your new vehicle, and that Steven, Valentine, and Adnan helped to make your experience such a pleasant one! We look forward to assisting you with your next Mercedes-Benz purchase.
Great experience
The staff at competition Mercedes went above and beyond to satisfy me. The service adviser Romeo kept me updated and was truly a gentleman A+++++ Best dealership around
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Phil, Thank you so much for the 5-star review. It makes us so happy to hear that Joe and the team were so devoted to ensuring that your service experience was top-notch. Please let us know if there is anything else that we may do for you in the future.