Mercedes-Benz of Smithtown

Mercerdes of Smithtown, and Alan Stricoff are a pleasure to work with. Two years ago, my wife and I leased cars from Alan, and as of then we knew we would be lifetime time customers of Alan. Sure enough, lease up, and back to Alan. He found the car and equipment we wanted, at the price he promised. I've been sending all of my friends and clients to Alan at Mercerdes-Benz of Smithtown, and everyone is grateful.

Alan gave excellent service and delivered on all promised. The process from start to finish was professional and efficient. I would recommend Alan. Ron R.

Just leased my 3rd car from Steve Gooden His honesty and professionalism is second to none will never go anywhere else. unless he leaves this dealership

We just leased our new E350. Alan was, once again, a pleasure to deal with. He made the process painless and minimized any work on our part. Vince was equally as professional and we can only give the highest praise to the dealership in general.

"poor management communication" I bought my ML 350 from this dealer on February 2015 , sales person and financial manager called all the time to close the deal and to offer ridicule expensive extended warranties and extras . After I was sold an undisclosed smoker car , they replaced it with a newer one at a more costlier price. Well, we finally closed on the new deal and it was very clear from day one that the vehicle was a company car and the finance and title should be under the company name for liability and tax reasons . As soon as the title arrived from DMV 30 days later , it was under my personal name , I called the sales person and he told me he would take care of it and someone would call me . 2 weeks later still nobody called me . I went personally to the dealer with a copy of the title , gave it to the sales guy , he told me he would take care of it . 2 month later still nobody called me . I called a month ago again and the receptionist took my info and told me that someone would call me to take care of it . A month later still nobody called me . I went to the dealer last week for service and tired of this title issue , I approached the financial manager at his back office , he seemed little irritated that I showed up unannounced , with a not so friendly face he took my information in a piece of paper while continuing taking care of something on his computer screen , he told me someone will call me and he dispatched me without any courtesy , leaving me with the impression he was doing more important things than my 5 month old unresolved concern . Well , a week later , still nobody called me to resolve the title issue of my Benz to be put on under my company name . I guess I will have to go to the local DMV this week to take care of the title myself on my own time and expense plus taking time off from work . Service department is awesome and they bend backwards for you ,but sales , management and office personnel are terrible , you will not heard from them after the sale , and you always have to call several times to resolve issues , so if you have a paper work problem or issues , well .... good luck , you are on your own . Bad experience for me , I would go somewhere else to buy a Benz and service the car here later , just my two cents , Sergio Gallardo

I bought my ML 350 from this dealer on February 2015 , sales person and financial manager called all the time to close the deal and to offer ridicule expensive extended warranties and extras . After I was sold an undisclosed smoker car , they replaced it with a newer one at a more costlier price. Well, we finally closed on the new deal and it was very clear from day one that the vehicle was a company car and the finance and title should be under the company name for liability and tax reasons . As soon as the title arrived from DMV 30 days later , it was under my personal name , I called the sales person and he told me he would take care of it and someone would call me . 2 weeks later still nobody called me . I went personally to the dealer with a copy of the title , gave it to the sales guy , he told me he would take care of it . 2 month later still nobody called me . I called a month ago again and the receptionist took my info and told me that someone would call me to take care of it . A month later still nobody called me . I went to the dealer last week for service and tired of this title issue , I approached the financial manager at his back office , he seemed little irritated that I showed up unannounced , with a not so friendly face he took my information in a piece of paper while continuing taking care of something on his computer screen , he told me someone will call me and he dispatched me without any courtesy , leaving me with the impression he was doing more important things than my 5 month old unresolved concern . Well , a week later , still nobody called me to resolve the title issue of my Benz to be put on under my company name . I guess I will have to go to the local DMV this week to take care of the title myself on my own time and expense plus taking time off from work . Service department is awesome and they bend backwards for you ,but sales , management and office personnel are terrible , you will not heard from them after the sale , and you always have to call several times to resolve issues , so if you have a paper work problem or issues , well .... good luck , you are on your own . Bad experience for me , I would go somewhere else to buy a Benz and service the car here later , just my two cents

Worked with Alan to buy a 2012 AMG Wagon. Alan made the transaction painless and easy. The closing with Vince Ciuffo was super smooth, easy and quick. A great experience and one I would thoroughly recommend.

Alan was extremely helpful. I did not feel pressured at all and he was there to answer all questions. Ended up getting the best deal here at Smithtown and will definitely come back in the future. Alan is a real nice guy that is a pleasure to deal with.

I always have a great experience whenever I take my 2014 Mercedes Benz E350 to get serviced The service advisor Ray Davino is always professional, courteous, detailed, prompt, and very thorough, I would highly recommed this dealership and Ray Davino,

Alan was amazing from start to finish. He listened to my concerns and found the car that met my needs and desires. Usually, you feel pressured by salesman but not at this dealership. Everything went smoothly and all seemed to be concerned with making me feel comfortable.