Meet Nick Pattenaude

Incredible customer focus. This whole dealership knows how to treat customers and ensure the best for everyone. Alan and Nick were great to work with, and I'll definitely be coming back!

For many years we consistently get extremely fantastic service from everyone. We will continue to use this dealership for all our auto services.

I have purchased 10-15 autos from Bettenhausen over the years. Service and professional people keep me coming back.

The staff was exceptional. They took their time with the entire family going over our new vehicle.

I’m sad and disappointed that I let this dealership take advantage of me. I was a loyal customer and former employee of Bettenhausen, I worked for them for 9 years and purchased at least 7 vehicles from Bettenhausen. It’s sad that the employees are willing to lose a loyal customer over $500.00 and asking me (the customer) to lie for them to Chrysler Capital. Let’s be honest here… $500.00 isn’t going to break them or make me rich it’s the principle. The salesman told me that I had $1000.00 dollars and if not more in equity in my vehicle when we were talking about turning it in and leasing another vehicle from them, but when I realized that Bettenhausen couldn’t work a deal within my budget I decided to turn in the vehicle and have them buy out my lease and then sell it on the lot. Well, as a loyal customer I figured they wouldn’t screw me until I was on my way home from turning the vehicle in and talking to my husband and son. They only gave me $500.00 of that “equity” and then told me if Chrysler calls you and asks you what you did with the vehicle just tell them you bought it. I had a bad feeling about it and I tried to talk to the salesperson about it and it just felt shady even more. When I asked if they could just do the right thing and give me the other $500.00 they told me they stand with the final amount. Now, I am using the word “loyal” a lot because that’s a word I used to describe myself to the GM or manager whatever and he in turn told me “there are no loyal customers or loyal brand customers anymore.” Well I guess Bettenhausen is not a “loyal” dealership either. It’s one thing to screw customers out of money but it’s a whole other level of shady business when you ask the customer to lie for the dealership and they were also willing to unwind the deal so I could take the vehicle somewhere else…. That is awful customer service. Today was a learning experience for me and also an eye opener. So long Bettenhausen!

After purchasing 4 vehicles and about 8 referrals. They cheated me out of about $7K when turning in my leased vehicle. They told me the value wasn’t there and that they didn’t want to purchase it. I really believed them because of the ding on the car fax report. Then a couple days later I see it listed on their website for over $10K of what the residual value was. I will never ever buy a car from here again.

So far so good with service. Would recommend for a vehicle and service if needed.

Nick is the best salesman. We have purchased five new cars from him. We love the dealership and service is excellent.

The entire process was great! The test drive, paperwork and everything in between was great!

This was by far the easiest and fastest car purchase Ive ever made. We spoke with sealership on phone regarding a vehicle due in to their lot and were in and out in 35 minutes