Reviews
Brought my car in for service recently and Jenny Estrada was my service advisor. She was amazing! Kept me informed during the whole process and was super helpful in answering my questions.
Brought my car in for service recently and Jenny Estrada was my service advisor. She was amazing! Kept me informed during the whole process and was super helpful in answering my questions.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I purchased my 2016 Honda CRZ in MA on 2017. I’ve been a Keeler service customer since. Recently I needed service more than an oil/filter change) & it required working through the extended warranty company. Jenny Estrada was EXCEPTIONAL! I know what is required when working with someone potentially at odds with your needs. She did everything right & got exactly what we needed. Not only did she provide top notch customer service to me but I suspect the warranty company rep’s experience was similar. Not everyone is cut out to be in customer service but when they are, everyone feels it-internal & external customers & the employer. I hope Keeler recognizes what an asset you are to them. Hope to work with you for my oil/filter change in a few months-thank you!!
I purchased my 2016 Honda CRZ in MA on 2017. I’ve been a Keeler service customer since. Recently I needed service more than an oil/filter change) & it required working through the extended warranty company. Jenny Estrada was EXCEPTIONAL! I know what is required when working with someone potentially at odds with your needs. She did everything right & got exactly what we needed. Not only did she provide top notch customer service to me but I suspect the warranty company rep’s experience was similar. Not everyone is cut out to be in customer service but when they are, everyone feels it-internal & external customers & the employer. I hope Keeler recognizes what an asset you are to them. Hope to work with you for my oil/filter change in a few months-thank you!!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We typically interact with Herb who works in the service department and this time was the same.We always have positive interactions with him. Herb is friendly and has a kind demeanor. He always greets us with a smile and is patient with answering our questions. We don’t ever feel rushed or unheard. He prioritizes providing the utmost positive experience and explains the process in a thorough manner. He sets a great example of what superb customer service looks like!
We typically interact with Herb who works in the service department and this time was the same.We always have positive interactions with him. Herb is friendly and has a kind demeanor. He always greets us with a smile and is patient with answering our questions. We don’t ever feel rushed or unheard. He prioritizes providing the utmost positive experience and explains the process in a thorough manner. He sets a great example of what superb customer service looks like!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Keeler Honda has always done right by us. Both sales and service are always top notch.
Keeler Honda has always done right by us. Both sales and service are always top notch.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always professional. They do their best to get your work completed in a reasonable time.
Always professional. They do their best to get your work completed in a reasonable time.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I always take my 2017 Honda Civic to Keeler Honda because they provide honest service and show customer appreciation. Service advisor Jenny is friendly and has been helpful with my vehicle’s maintenance. They also have a nice open patio on the roof and many amenities.
I always take my 2017 Honda Civic to Keeler Honda because they provide honest service and show customer appreciation. Service advisor Jenny is friendly and has been helpful with my vehicle’s maintenance. They also have a nice open patio on the roof and many amenities.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Good and easy to work with easy to schedule and the video was well detailed
Good and easy to work with easy to schedule and the video was well detailed
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The dealership is attentive to it customer needs. In particular Senior advisor Jenny Estrada who walked myself and my daughter through when brakes replacement is necessary and saved my daughter from having unwarranted work performed thus saving her a substantial amount of money.
The dealership is attentive to it customer needs. In particular Senior advisor Jenny Estrada who walked myself and my daughter through when brakes replacement is necessary and saved my daughter from having unwarranted work performed thus saving her a substantial amount of money.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
I am extremely happy with Keeler Honda, from the sales staff to the service technicians
I am extremely happy with Keeler Honda, from the sales staff to the service technicians
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Greeted professionally, made to feel comfortable, good use of technology by keeping customer informed throughout waiting for your vehicle to be serviced.
Greeted professionally, made to feel comfortable, good use of technology by keeping customer informed throughout waiting for your vehicle to be serviced.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair