Northeast Acura

I had a great experience with Northeast Acura in Latham. Dan was great taking me to see the vehicle and David was awesome in his delivery of the financing of the vehicle. I am so excited still that I was able to purchase the car I wanted!

From the moment that I walked in, I felt very welcomed. Kia Smith was my salesperson. She was very informative and knowledgeable. The staff worked with me to purchase the car that I wanted. There was no pressure To close the deal the day that I walked in. They encouraged me to check out similar vehicles. I was in several times before I bought my 2025 MDX. They gave me a fair trade in allowance for my car, and explained everything that I needed to know very clearly. Kia took over an hour to show me the features of my Acura, and answer questions. I highly recommend her as a great person to do business with. I looked at a number of similar vehicles, but the quality and style of Acura was the best! I will say that a number of competitors tried to sell me what I did not want. I never went back to them. This is the nicest vehicle that I have owned in 50 years of driving. The team at Northeast Acura is the best!

Dave Healey was fabulous. He made the process easy, was patient and not pushy. I am very pleased with my new Integra.

This dealership has a decent selling procress but ive brought two cars from there and was very dissatisfied with how they handled car issues and customer service. I brought 5 year old car from Northeast Acura. After the sale, it immeditially had problems, used cars are bound to have something but this kept happening. First it had a major oil loss issue, which they never fixed, but had my car over 20 days in for service. Then the brakes and rotors started making so noise, they finally opted to put budget $100 rotors on a $60k car. Then turns out the sway bars were also bad, the oil kept leaking (they wouldnt fix it), and the car would shake side to side at high speeds. They kept the car for an entire week and said that they will not fix the car because its a "bad investment". So for the 45 days that i owned it, it was in their hands for 20 days. I understand business and not dumping so much money into car but it was under 60 day warranty but these major issues just didnt arise overnight. They were aware of them and when it was brought to their attention and knew that i wasnt backing down, they did not stand by their product. Do your homework before buying a used car from Northeast Acura. Not trustworthy and not recommened.

We had a great experience working with Dan DeJesus. He was very professional and personable. We had a unique situation in that we purchased our pre-owned Jeep Grand Cherokee, but could not take delivery due to a previously planned trip. Dan arranged to have the vehicle prepped for us and stored for the 2+ weeks we were away. Rachel Kaushal was also very helpful in completing all the financial arrangements.

We worked with salesman Dan DeJesus. Dan was very friendly and attentive. He was immediate with his communication and was very active in making our experience with Acura a great experience. The only fallback was the time we spent (after making our appointment) to finalize the deal. Maybe the dealership might want to consider having more staff at this task. Also the car was not detailed ( as we had requested) on pickup. All repairs requested to complete the vehicle sale were performed. Time will tell if repairs were adequate.

I went in with electrical problem they charged me $660 for bulbs then told me there was an electrical problem i know there was an electrical problem thus the reason I went to them there was no problem with bulbs the system was blowing fuses and smoking

Don’t waste your time!!!This dealership is shady as xxxx!! Will not recommend this place at all!!Lack customer service lack honesty and the fact that they made one deal with me and called me 2days later to say no after I gave money to hold the car cuz they couldn’t do paperwork at the time.

My sales person Evan was very informative and knowledgeable as was the business manager , Robert. The entire process went very well. I definitely staying with the accura family! My RDX is awesome!!

The worst dealership! I would of rather spent an extra $5k and bought my Jeep elsewhere. I purchased a used 2015 Jeep Grand Cherokee from them, the sale went well and smoothly. However the following morning I noticed two dents along the edge of the windshield and there was a bunch of touch up paint, rust starting and paint flaking that I obviously didn’t notice when I was looking the vehicle over and test driving. So I immediately texted the salesman Dan and got no response, naturally. I drove straight up after work with the title to the Jeep that I traded in, in hand and asked if they could have the damage repaired because it was in a bad spot and it’s already rusting, next thing you know my windshield will be leaking. Dan met with me took a look at it and then went and spoke with Mark his manager and when he came out he said they would take care of it and hook me up with something to drive in the mean time. I was so happy I told him I wanted to hug him this is the larges purchase I have ever made. Finally 10 days later I got tired of waiting for a phone call and decided to call them and they said they needed another week now I bought a used vehicle and it doesn’t come with much of a warranty so I feel they wanted to chew up as much time as possible. When I called and spoke with Mark I let him know there was also a couple of things I wanted them to look at I told him there’s a ring of rust in the center of the break rotor where the pad makes contact on the LR, there was also a pice of plastic trim missing on the back of the steering wheel and the close button didn’t work for the rear hatch. All simple things for a professional business one would think. When I finally was alone to drop the vehicle off I met with on of there service guys and he took down the information regarding the things I wanted look at. Additionally there is a scratch that I requested to be fixed and I would pay the difference if possible. The service representative said someone would take a look into it all and give me a call, well know one called.... until Dan called and said it was done. I asked did you guys take a look at those other thing and his response was I don’t know but it is done now, mind you I am currently working double time and had to leave work early to go get the vehicle. Of course when I got there and met with Dan and it was not done and still had dirt and grime all over it from the wet sanding and body work. At that point I I asked to speak with Mark again. When I spoke with him he asked what my issue was like he didn’t know...and when I asked him where the information that I gave the service department he said he didn’t have any clue. He then went out to take a look at the vehicle himself then comes back in and tells me he fixed my button so I asked him to show me how so we went out to the vehicle and he manages to pop the access cover off with his hands and says the plug was loose but he then started breaking and bending over my clips trying to put the panel on at the same time I happened to notice someone pulled half of the back panel out and never properly put it back in and never fixed the weather stripping around the door so I fixed with the manager watching. The best part about the whole situation was the body work it was horrible there were scratches in the body filler, that’s right body filler and painted over like a 5 year old. At that point he agreed to have it redone because it looked so bad. The following day I call to ask them what bodyshop they use and used for my Jeep and of course both Dan and Mark are off so I spoke with Chris another manager and of course know one in the building can find out what bodyshop they use, according to Chris they only use the best but they use many different bodyshops so he’s not sure which one but yet the body work they did was horrible enough for the Mark to admit and have it redone. Oh and Chris also told me that they don’t normally do repairs after a purchase specially on used vehicles b