Northway Toyota

Young female “advisers” in service center were rude and condescending, making snide remarks and laughing at my concerns. I started out with an older woman with blonde hair and I have worked with her before and she is a straight shooter. But she disappeared from the case, I guess, because a young brunette lady came in to talk to me after an hour and a half. ($169 just to hook up the diagnostic tool, BTW!). The reason I came in was that I wanted them to replace a tire pressure sensor. Instead they said I need a whole new tire pressure monitoring kit for $350 (thanks but no thanks, I’ll buy a tire gauge for $5). and then proceeded to tell me that my brakes were “metal on metal” (even though they make no noise, don’t grind or shudder and are as reactive as they ever were). and needed to be fixed at $500 additional. I heard the shill, I mean “service advisor” say the same thing to two other ladies right before me, while I waited there for the first hour for them to do nothing. Meanwhile I had just been through a state inspection and full point inspection elsewhere within the last three months. Neither of them suggested I was on the brink of Brake Apocalypse. One suggested I could replace my brake pads because they were worn but that was it. Northway tried to fleece me for near a thousand dollars! I’m disgusted. My family supports me and agree not buy cars here anymore. Considering we have bought something like 8-9 cars here in the last 16 years the scare tactics and upselling really worked out great for Northway this evening. And the nasty service advisor who laughed in my face…. Real piece of work. Tried to give me a sob story that my $169 was the difference between them being able to pay their technicians or not. Like I’m sure Northway is paying them any decent chunk of that for the three minutes it takes to plug in the diagnostic. Same woman later implied I was rude just for politely declining the exorbitantly priced services. Still had to pay the $169 of course. Steer clear and good luck out there! PS I’m still wondering what made them look at me, with my Walmart coat, cheap-o shoes and 13 year old used car and thought it was a good idea to try to upsell me like that.

Very poor customers service in the Service Department. The management was very rude and arrogant. Multiple requests for return phones call we ignored. I will never purchase a vehicle at this dealership again.

I have never seen anyone at car service dealership as professional as Northway Toyota. Everyone is so kind and treat you with excellent service. Please keep up the good and I will definitely recommend Northway Toyota to all my friends and relatives

We were fooled-the worse customer service we have ever received. We were told ordering a new car would take 2-4 months so we took that route. Picked the model, design, packages, put our deposit down, and waited. Weeks went by, then a month, still no word. We only heard from our salesperson when we reached out first. In the end, we were misinformed by the sales person-apparently you can't order a new car that you want, you just have to hope that the ones being made would match your preferences. If we were told this in the beginning, we wouldn't have wasted our time.

Waiting over 2 hours for tires to be installed. Purchased tires through the buy 3 get 1 Toyota sale. Made appointment on line. Tires arrived at dealer, they couldn't find my appointment. Showed service rep my email confirmation. Told me I needed to call and not make appointment on line. Then was rude and said, "it will be a 2 hour MINIMUM" he emphasized the word minimum! It's going on 3 hours! No word from anyone! Insane! Getting just as bad as Lia. Stopped going there for similar reasons.

Marty Rosen is the easiest salesman to work with makes the car buying experience very easy, highly recommend purchasing a vehicle from Northway Toyota

The absolute worst customer service. after having an unpleasant salesman our car was delayed for two weeks and no one thought to let us know, we had to call in. and figure out what was going on. once our car arrived our salesman was conveniently out of the office and we were told we could not pick up the car because he had the paperwork. already being delayed we wanted our car and I called was on hold with the manager for 45 minutes, the phone disconnected, I tried calling back four separate times where I was hung up on each time or transferred to someone's voicemail. I would not recommend this dealership as they are very unhelpful and it is extremely frustrating to deal with

just interested in selling cars and thats it, you never hear from them again. Inexperienced service consultants.

Very poor customer service. Poor communication. Salesman very condescending. No followup on anything. Voicemail full for days. Nice Website! Would not recommend! Purchased a used Certified Tacoma. Was told a second key to Certified truck was lost by sales and one would be ordered. Three weeks later, never ordered. Told need to prove ownership of truck first. Truck was not financed. Was paid in full by bank check there. Poor communication.

Friendly people who listened and were very helpful and informative. Everyone there follows all safety guidelines, keeping it clean and comfortable. It was a very quick and easy process from start to finish at Northway Toyota.