Crown Motors PDX

I purchased a 2009 Dodge Ram 3500 from Sean at Crown Motors three months ago. I live in Alaska, so the truck had to be shipped to me. Of course, being so far away I had to take their word on everything about the truck. When the truck arrived, there were a few things I felt should have been addressed prior to shipping but I also realized that part of the problem was probably me but I needed it in Alaska as soon as possible. Sean really went out of his way to accommodate me and I had the truck within 2 weeks. When I called Sean to tell him about the few items I felt could have been better, he made no excuses but said he would speak with the owner Ray when he got back from his vacation and would try to make it right. I sort of felt like it was used car salesmen lingo for your out of luck but to my surprise not only did he speak with the owner but within 4 days of the owner getting back I had a check for $1000.00 to fix the issues on the truck. I was ecstatic and felt like they delivered on every promise they made and as for the truck I could not be happier. I would highly recommend Crown Motors because of how they treated me every step in the process. Thank you to the team at Crown motors and yes, I would buy from them again. One last thing the lady who does their titles was also fantastic. I had a temp tag when it arrived and within two weeks had my permanent Alaska plates. Thats as fast as if I had bought the truck locally.

I recently bought a 2020 . Malibu from crown motors. They added a charge for some anti theft for $1188, The car has Onstar I called and told them I did not want that. They told me that in case of a theft I would get $5000. There is no paper work saying that. I called several more times no answer or call back I sent a letter requesting a refund and a e mail. Nothing. Dont trust that everything works,taillight was out when I got home chip in the windshield spidered on the way home They paid for the taillight. I would not buy from them,cant trust them

Overall, it was a great experience. They went above and beyond and delivered the car to me and picked up my old car. The only downfall was the new car needed. A battery replacement right away as I got stranded two different times.

This was the best auto dealership that I have ever had. Jaret was just excellent for his care and salesmanship. I will recommend this dealership to anyone who wants to buy a car with no hassles.

This company is dishonest and has poor work ethics! Not truthful to customers! They are like the apitomy of used car salesman you see on spoofs 1

Gladstone New Local Business Alert Crown Motors PDX Supposedly all cars come pre certified I went in looking for a vehicle. The salesperson showed me a Chevy Equinox I took it to a mobile mechanic- there were a few issues. The finance manager said they would take care of the issues I had to get a co signer for the loan The finance manager showed me the paperwork with a fee of $499 and pushed very hard for me to get it It’s a fee for a “$5,000 check that I would get if the car was stolen” I declined, he became irritated. I called the owner Big mistake- I thought- but then the true light of them came out The finance manager denied saying that they would take care of the mechanical issues The owner said I could pay to get the mechanical issues fixed because that particular car was not eligible for their pre safety inspection - it was a 2011 He said I would pay extra to have it under warranty He said the price would go up if they put it through the safety inspection After a disgruntled conversation the owner agreed to run the safety inspection, I could decline the $499 fee, I could use my plates to put on the car to avoid the $306 reg fee He said he would call me in a few days for an update A week and a half go by and I called him He told me the car was due to be back the next day and it would go “live” I asked what “live”meant He said it would be up for sale I was in awe I had already applied for the loan got the consigner and waited for his call He told me that we should not do business I told him that I could not believe his unethical business dealings nor that of his finance manager The finance manager had also told me the banks don’t do loans below $5,000, later in the afternoon it was below $10,000 they wouldn’t do a loan for (thus the $499 and $306 and the extended warranty fee) I am an intelligent, independent, and very alert person This business in Gladstone is shady, unethical, and deceitful in their dealings The day I came in I witnessed two potential customers leaving because the salesperson was pushing finance- these people wanted to pay in cash The salesperson told me they make more money off financing

It's been Five months, and I haven't recieved my tittle to my 2012 passat. This behavior is unacceptable, and I'm still waiting. I'll never shop here, at this dealership again!!