Diamond Ford

I spent $1,200 to have my truck worked on and I noticed it was leaking fluid.

Subject: Great Experience at Diamond Fort Dealership! Dear Diamond Ford Team, I wanted to take a moment to express my appreciation for the excellent service I received during my recent visit. A special shoutout to our service advisor, Katlyn, for her professionalism and attentiveness. She made sure my concerns were addressed and walked me through the entire process, which truly enhanced my experience. The facility was clean, and the staff was friendly, making the overall atmosphere welcoming. While there were a few minor delays, I understand that quality service takes time. I'm still extremely satisfied with the outcome and the effort put into my vehicle's service. Thank you for your hard work! I look forward to returning for future maintenance and service. Best regards, Sgt. Davis CCIPC

Terrible business with shady practices. Started interactions great but went down hill fast. Sunday 7/13/2025 I started messaging with Eric or so his message says. Went back and forth and asked him what it would take to buy online and have a vehicle delivered. He reply’s let me see what it takes to get that done. I thank him and wait and wait and wait. Monday I ask him again what the price would be and what it would take to get this purchased asap and delivered. Again he says I’m trying to find out for you. Again I wait and wait and wait. Today ,Tuesday rolls around and I pull up the vehicle in the morning same price 27k. I message Eric again and say hey I’m still waiting and he reply’s I’m still checking for you. This afternoon after selling my truck I contact him via phone and say what’s going on I’d like to purchase this vehicle asap. I told him the price and he says no it’s 29800 now. Sorry price changed AI did. He states let me call you back. Hour goes by and no call so I call back. Eric picks up that phone and says sorry my AI department says my new price is 29800. Unethical practices. You have interest in the car and you raise the price 2000 dollars. Wow. I was ready to buy. Had financing set up and ready. Great job at DIAMOND Ford! Do yourself the favor and read their other poor reviews. 2 stars, I wonder why. Good luck selling the car that’s been there 2 months!

Great communication, clear and upfront and we made an appt to purchase a vehicle because we live our of town and they actually were ready for us. Very pleased with the service and people were so nice

Dan Di Giovanni , is my service representative, I've extremely satisfied with the service I received. I feel that Dan listens to the needs of the customer and he goes out of his way to make sure you're satisfied. I value the relationship, thank you.

They lie about worthless add on insurance you have to have, but you don't have to have it. You can't cancel it. Scam

Terrible! Incompetent! Liars! Do NOT buy a vehicle from Diamond Ford. The worst dealership I’ve ever had the misfortune to buy a vehicle. Their incompetence cost me $3909.25. They failed to file the proper paperwork for my federal tax credit. Now they simply won’t return phone calls! Please avoid this dealership!

Service advisers supposed to do what ? Think about that for a moment. You bring your vehicle for service more specific transmission service. Service adviser let’s call him Dan. He recommends from behind his desk “it’s cheaper just to replace whole transmission” for $10,000 with 3 year warranty and unlimited mileage. Ford transit connect 2022 120,000 miles. Okay we agree because I need a vehicle to work. He doesn’t care about how I’m going to pay for this, keeps vehicle for almost a month, when finally I get back, not to mention communication is bad, Dan will say I called you and left a voicemail, I get everyone’s voicemail but for some reason I don’t get Dan calls and finally I get the vehicle and it’s done properly, here we go start playing phone tag, I called Diamond Ford asking for Dan, they transfer you and you wait, and wait, and wait. He doesn’t care about your schedule or how you doing, for some reason I have to call again and after finally speaking with him we agree to bring vehicle in checkout. Here we ago again phone tag. And he’s so sure he called you and left message all the time, I believe he actually believes that he’s picking up the phone and making the call. So the service adviser and mechanic don’t communicate between each other, I strongly believe this because the reason the vehicle was not done properly was of a under support was not good. And you (customer) start thinking and even a 15 year old will say “wait, if they had the transmission out and you see all the moving parts on the vehicle and your mounting the transmission would’ve see that support, and mention to the service advisor (Dan)” then he would “ADVISE” to customer” and had to pay another $3000. And isn’t weird how you bring for service and suddenly more issues arise. I like reviews, it helps us decide where to go and boycott bad service. Good luck to all at AV area. We cannot blame human nature we all being there, it could be age, younger he’s just learning, older going to retired, middle age are just thief. Diamond Ford is just the onetime money maker. In money nobody cares about you, at the beginning your welcome with open arms but then, true colors come out. And get this, they believe their right and you don’t know any better.

Awful service overall, READ EVERY SINGLE WORD IN THE DOCUMENTS THEY GIVE YOU TO SiGN, they reprinted documents during the negotiation purchase and changed the numbers and added services on the last print, The repair services is as awful as their customer services, they have so few technicians, my vehicle is been in their shop for for over 3 weeks already, they just don’t care, I had to get a rental. AVOID THIS DEALER AT ANY COST FOR YOUR OWN GOOD.

These are the worst customer service people I have ever met. They are rude. They don’t return phone calls. Hang up on you.