Diamond Mazda

*DO NOT SHOP - WARNING* *DATA THEFT, RISK OF PERSONAL SAFETY, HARASSMENT* I had the absolute worst experience I have ever had with a dealership at Diamond Mazda. I texted the dealership that I will not be able to come in, post a phone call in the morning. I received a message saying they are willing to do an offsite test drive for me. I reached the location the next day, and no one showed up there. I then realized it was a BOT who arranged this meet up. AN AI who asked for ALL MY PERSONAL INFORMATION AND DATA PRETENDING TO BE HUMAN. Mind you I did not ask for this test drive, it was OFFERED TO ME. What is worse is Diamond Mazda had no idea about this, no human oversight of the AI and has no controls over these bots. I had to call them to inform and they proceeded to gaslight me. BEWARE before interacting with them and sharing your data while buying a car. I am absolutely shocked and scared that Diamond Mazda has no oversight on powerful tools such as AI and lets it run wild, ENDANGERING REAL human life. When I tried to complain, Marco the salesman refused to share number of the GM claiming he did not have such information...(ridiculous) and proceeded to harass me further, leaving me feeling unsafe and distressed in a location that the BOT made me come to. I have now filed complaints with govt authorities. I leave this as a CAUTION to anyone who is interested, Mazda has several dealerships, this one is NOT the one u should go to. There is a reason why their rating is so low - full of misrepresentation and malpractice of business.

We dealt with Jonathan, really nice guy and very helpfully. The sales manager Ruben was also very helpful . Between the two of them they worked a deal that my wife was looking for.

Kari Spencer, service manger, is the ultimate professional. She is extremely knowledgeable and helpful, and goes out of her way to ensure customers are taken care of. She explains everything in such detail that it is easy to understand. She is the reason I will continue taking my car for service at Diamond Mazda.

I've worked with Keri Spencer at a prior dealership before and when I got my new to me Mazda I was glad to see that she was still with Diamond but at their Mazda dealership Keri always goes above and beyond for the customers she's honest and to the point of helping with whatever questions or services you desire to get your vehicle repaired or serviced also the mechanics over there are amazing as well however I did not buy my car with Diamond Mazda but I definitely will keep getting my car serviced there! I would like to thank Keri for always being amazing in the services she brings to the Mazda customers and thank you to the mechanic as well highly recommend Diamond Mazda!

Worst customer service by far!!! Mark the finance guy lied the whole time. He called me several times to come by the dealership, had me drive an hour & when I arrived let me know there was nothing they could do & for me to shop somewhere else! Worst dealership!!! Worst customer service, don’t waste your time or money at this dealership.

I went to Diamond Mazda to learn more about their loan options, and I was aided by Mr. Amir Jarrar. He provided excellent customer service and was very knowledgeable. He answered all of my questions and helped me understand the process and what my options were. He was very kind and patient. I highly recommend asking for him when you go there, he is the best!

Ruben was the one that assisted me. Very communicative, checked in and made sure I was able to take my vehicle home even though the 15 day insurance wait was causing me issues.

My vehicle is a 2014 CX5 I am about to reach 500,000 miles. I've been bringing my car for service since I bought it. Since Mrs Keri Spencer started working in the Service Department the quality of customer service has improved in a very impressive way. She is courteus and friendly, she definitely is an asset to your business. Mrs Spencer shows genuine interest and caring for the customers and addresses the issues with our vehicles in a diligente way, Sincerely John Zegarra 661-436-8455

Service advisors are very knowledgeable. They are very friendly, professional and easy to talk to. Had no issues getting me a loaner while my vehicle was in for service.

Excellent service, both at the Kiosk and in the service bay. Highly recommend getting your Mazda vehicle serviced there!