Rockwall Kia

Scam and Dealership has no experience in customer service. Would not recommend going here ever.

I had a very frustrating experience with Rockwall Kia regarding a 2020 GMC Acadia Denali. I called ahead and negotiated a firm $18,500 Out-The-Door price. The staff explicitly told me to "come on down" for a test drive.However, when I arrived at the dealership, the story completely changed. I was informed that the vehicle was locked away in a closed body shop and could not even be looked at. Only then did they disclose that the vehicle had severe hail damage from three months ago.Failing to mention major cosmetic damage over the phone just to get a customer to drive down to the lot is highly unprofessional. To make matters worse, management offered zero apologies for wasting my time and still tried to charge the exact same $18,500 OTD price for a heavily damaged vehicle. I highly recommend verifying every single detail before driving out to this location.

Horrible experience. They may not have commissioned salesmen, but the finance managers certainly are. This was my first time financing a car, and I made the mistake of telling them that. The finance manager sold us a “package” of three products, that apparently can’t be sold separately (which is completely false). Turns out the package of was actually a package of 5, and when I asked about the other two products the finance manager wouldn’t explain what it was, instead just brushing me off and telling me it was already part of my payment. They wouldn’t tell us our payment amount or our rate until we were already to the point of signing documents. They didn’t give us all our documents when we left, only the signature pages, and they won’t answer the phone or return our calls. Now we are left with products we didn’t want and don’t know how to use because we don’t have the documents that explain all the details. This was a learning experience for us. These guys check off every box for underhanded, sleazy car dealers looking to take advantage everywhere they can.

I bought a 2026 Kia Carnival Hybrid the service was great by Mark while he was selling me the vehicle, afterwards he never responded my calls or texts, less than 45 days from purchase date the vehicle stalled on active highway traffic during a storm, my vehicle spent 32 days at the dealership only to be returned to me with an “unable to replicate sorry”Kia corporate America has refused to repair the vehicle . The Rockwall Kia manger never returned my calls. My car just suffered a second active traffic stall putting my family in immediate danger. Kia obviously know there’s an issue with hybrid vehicles but don’t care about the safety and peace of mind of their customers. This have been the worst 3 months of my life! I can’t warn anyone enough to avoid buying a death trap for your family.

Bought a brand new Kia Telluride 24 miles on it brought it in for service and forward looking camera is FLASHING the dash ask service for help with problem and Nothing we don't have a loaner got a lot full but no loaner . Didn't have a problem with my check. PPE is all I can say

Shout out to Casey Brown for the excellent experience at Rockwall KIA!! He made it fun and did a great job dealing with my stress!!

I had amazing experience with Rockwall Kia Hank was absolutely great he work with me on what i wanted and i will highly recommend them to my friend and family thank you so much

Wonderful Customer Service. Went in for Service in Feb. 2026 and Zach Rusk was Great. Friendly, Helpful and Knowledgeable.

Like others he lied to me took my 10000 deposit put none of it on the principal of the loan he put it on extras I didn't approve and told me that these things came with the car

The only good thing I can say about my experience is the price was decent. After speaking with the sales guy, Marco, he failed to mention before I drove nearly 7 hours there, that the windshield trim was missing and there was paint missing from the side. He seemed friendly enough but didn't know much about vehicles. He promised to have the part sent to us by the next Thurs. I purchased on a Sat. Well after multiple texts and out right lies, my wife and I called their parts dept nearly 6 weeks later. Nope, the were only told to get a quote, nothing more. We finally spoke to an adequate and truthful as well as helpfull person. Oh, tge neglected to tell me that the "detailers" broke a plastic piece in the van and just stuck it in the back and i dod t see it until i arrives home. Now, the finance guys are on a whole other level of annoying and inadequacy. Not only did the guy out right lie about the warranty i was getting by charging me 3 times more but only sent me with the minimum to make it legal. The bill of sale. No other paperwork, no warranty paperwork, nothing. I requested paperwork and email for ALL. Nope, he Saud he had someone place it all in the vehicle while I was using the restroom. The even worse part out of all of this, is that they git my out of state taxes incorrect so now, 2 months later. We still have no lic plate nor registration, cannot get an inspection sticker because the DMV will not release anything per not getting paid the correct taxes. We continue to wait for the finance guy to get back yo us with an update however nothing is happening!?! We don't know what kind of dealership this is but have never had anything close to these issues buying new or used. All we want now is the dmv to get paid so we can get our vehicle registration and plates! I just cannot believe there are this many good reviews after our experiences.