Reviews
Excellent customer care by Stephenie waiting not long work done on vehicle was just right
Excellent customer care by Stephenie waiting not long work done on vehicle was just right
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted the service team completed your Chevrolet Traverse work swiftly and precisely. Your feedback on the prompt care is appreciated. We look forward to welcoming you back for future service. Steve Knolle General Manager 443 865 2765 [email protected]
Very poor customer service in the service department. I purchased a vehicle from Heritage Chevrolet Buick just before Stoler took over. I always had great experiences with Heritage service but Stoler's service department has been the worst I have ever experienced. They don’t value your time.
Very poor customer service in the service department. I purchased a vehicle from Heritage Chevrolet Buick just before Stoler took over. I always had great experiences with Heritage service but Stoler's service department has been the worst I have ever experienced. They don’t value your time.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Joe, I'm sorry to hear about your disappointing experiences. We pride ourselves on providing excellent customer service and it's concerning to hear that we've let you down in this regard. If you would be willing to discuss these concerns further, I invite you to contact me so we can work towards regaining your trust. Thank you for sharing your feedback with us. Best, Steve Knolle - General Manager - (443) 293-3558
I am pleased to have Stephanie as my service Technician. She is knowledgeable and professional when dealing with me as a customer. Even though you can track the progress of the repair being made, Stephanie goes the extra mile in keeping you informed of the process & progress. Her customer service is 100% appreciated!!
I am pleased to have Stephanie as my service Technician. She is knowledgeable and professional when dealing with me as a customer. Even though you can track the progress of the repair being made, Stephanie goes the extra mile in keeping you informed of the process & progress. Her customer service is 100% appreciated!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Brenda, thank you for sharing your glowing review of Stephanie's service at Stoler Chevrolet Buick! Her dedication to keeping you informed and comfortable means a lot to us. We appreciate your business and we hope to see you again!
Mr. stoler have best cars in the whole Maryland state. He is the best we have been buying cars from him for last 25 years. Recently my daughter just got her Volkswagen Jetta 2019 and Mr. Jerome and Benson helped us so much. They are very kind and you will get the best cars here. My daughter is very happy with her car. I would highly recommend everyone to get the cars from here.
Mr. stoler have best cars in the whole Maryland state. He is the best we have been buying cars from him for last 25 years. Recently my daughter just got her Volkswagen Jetta 2019 and Mr. Jerome and Benson helped us so much. They are very kind and you will get the best cars here. My daughter is very happy with her car. I would highly recommend everyone to get the cars from here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It’s fantastic to have your family’s support for over 25 years. We’re delighted your daughter is enjoying her 2019 Volkswagen Jetta and appreciate you recommending us. Steve Knolle General Manager 443 865 2765 [email protected]
Stephanie was outstanding as always. A true asset to your organization. Excellent customer service always.
Stephanie was outstanding as always. A true asset to your organization. Excellent customer service always.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for recognizing the exceptional service on your Chevrolet Trax. Your feedback motivates our team to maintain the high level of support you’ve come to expect. We appreciate your loyalty and look forward to assisting you again. Steve Knolle General Manager 443 865 2765 [email protected]
2018 I brought a Chevy Cruz and traded it in for a 2024 Malibu I had a good experience with the gentleman who sold in my car Jerome Nelson. He worked very hard to get me what I needed. I would highly recommend him to everyone.
2018 I brought a Chevy Cruz and traded it in for a 2024 Malibu I had a good experience with the gentleman who sold in my car Jerome Nelson. He worked very hard to get me what I needed. I would highly recommend him to everyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're grateful for your long-standing support, and we're thrilled to hear that Jerome and our team provided a satisfying experience, Vickie. Thank you for choosing Stoler Chevrolet Buick, we wish you and your new 2024 Chevy Malibu all the best!
This was my first visit after the dealership change from Mile One. My experience was positive and I will return.
This was my first visit after the dealership change from Mile One. My experience was positive and I will return.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy your first visit after the transition went so smoothly. Thank you for choosing us for service on your Chevrolet Equinox. We look forward to welcoming you back. Steve Knolle General Manager 443 865 2765 [email protected]
Clean and airy and fully stocked with refreshment, the best part was the people well informed mechanics and just great staff.
Clean and airy and fully stocked with refreshment, the best part was the people well informed mechanics and just great staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Stoler Chevrolet Buick, we look forward to having you as a valued customer for many years to come! Steve Knolle General Manager 443 865 2765 [email protected]
Very Good Experience, everything was quick and Detailed, staff was patient and answered all of our questions and concerns, got the deal done no sweat.
Very Good Experience, everything was quick and Detailed, staff was patient and answered all of our questions and concerns, got the deal done no sweat.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Stoler Chevrolet Buick. Steve Knolle General Manager 443 865 2765 [email protected]
Found a vehicle, asked for best price with tags, title and fees. Specifically mentioned I do not purchase warranties as I have never done so during the 35 years I have buying cars. I am upfront about this during every vehicle purchase as I have never needed a warranty. When I arrive at the dealership (1/2 hour out of my way) after working a 12 hour day, I am immediately told they cannot sell the vehicle without a warranty. I have one thing to say, false advertising. Do not go to this dealership if you have all your ducks in a row as they will not service you, period.
Found a vehicle, asked for best price with tags, title and fees. Specifically mentioned I do not purchase warranties as I have never done so during the 35 years I have buying cars. I am upfront about this during every vehicle purchase as I have never needed a warranty. When I arrive at the dealership (1/2 hour out of my way) after working a 12 hour day, I am immediately told they cannot sell the vehicle without a warranty. I have one thing to say, false advertising. Do not go to this dealership if you have all your ducks in a row as they will not service you, period.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Steve Knolle General Manager 443 865 2765 [email protected]