Reviews
Very attentive and professional. Sohail was amazing, great guy, and the finance guy was awesome!
Very attentive and professional. Sohail was amazing, great guy, and the finance guy was awesome!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great Customer Service and ,Sales Manager and his team are very helpful and knowledgeable. Sales Team are very professional
Great Customer Service and ,Sales Manager and his team are very helpful and knowledgeable. Sales Team are very professional
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent staffs and Manager. I am 100% satisfied! This my first time to buy a Subaru. My family and I are excited to drive and enjoy this Impreza.
Excellent staffs and Manager. I am 100% satisfied! This my first time to buy a Subaru. My family and I are excited to drive and enjoy this Impreza.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you feviota for sharing your feedback. We are happy to hear our team provided a positive experience for you, and we hope you enjoy your Subaru Impreza!
I noticed a great used vehicle at Livermore Subaru online, and showed up without an appointment to test drive the vehicle. There I met Michael and Carl, and I could tell this dealership was different than others I'd been to. They were friendly, knowledgeable, and seemed interested in finding the right vehicle for me. Because of this, I returned, looking at another great vehicle, and was setup with Wesley, who was similarly friendly, knowledgeable, and interested in finding me the right vehicle. I had some questions about the (used) vehicle history, and Kevin sat down with me and answered my questions about the vehicle. I could tell he has an in-depth knowledge of their pre-owned vehicles, and vehicles in general, and wanted me to feel good about a potential purchase. I purchased the vehicle, and afterwards, Kevin went out of his way to make sure the vehicle would be safe; including new rear brakes, as well as an additional inspection. Kevin also did everything he said he would do which was outstanding from the customer perspective. Everyone I interacted with at Livermore Subaru added value to the purchase experience; even the General Manager helped make sure the experience was excellent. When my dear friend told me their car was having problems, I told them to go see the folks at Livermore Subaru.
I noticed a great used vehicle at Livermore Subaru online, and showed up without an appointment to test drive the vehicle. There I met Michael and Carl, and I could tell this dealership was different than others I'd been to. They were friendly, knowledgeable, and seemed interested in finding the right vehicle for me. Because of this, I returned, looking at another great vehicle, and was setup with Wesley, who was similarly friendly, knowledgeable, and interested in finding me the right vehicle. I had some questions about the (used) vehicle history, and Kevin sat down with me and answered my questions about the vehicle. I could tell he has an in-depth knowledge of their pre-owned vehicles, and vehicles in general, and wanted me to feel good about a potential purchase. I purchased the vehicle, and afterwards, Kevin went out of his way to make sure the vehicle would be safe; including new rear brakes, as well as an additional inspection. Kevin also did everything he said he would do which was outstanding from the customer perspective. Everyone I interacted with at Livermore Subaru added value to the purchase experience; even the General Manager helped make sure the experience was excellent. When my dear friend told me their car was having problems, I told them to go see the folks at Livermore Subaru.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Our sales manager Daniel was fantastic to work with and Zee had me come in and sow me all the tricks to my favorite new car. I love it so much. I’ll never own anything else .
Our sales manager Daniel was fantastic to work with and Zee had me come in and sow me all the tricks to my favorite new car. I love it so much. I’ll never own anything else .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Genie for your feedback on your recent visit to Livermore Subaru. We are glad to hear that Daniel and Zee are helping you get the most out of your new car, and we hope it is your favorite for a long time to come!
Don't buy or get service at Livermore Subaru. The service is atrocious. No calls back, tiny waiting area. Lexus must have surveyed this place and opted to do the exact opposite. When I bought my car, the sales man told me 'we have plenty of cars and plenty of buyers, no need for any sales"-so I bought elsewhere-but I've TRIED to get service here, big mistake.
Don't buy or get service at Livermore Subaru. The service is atrocious. No calls back, tiny waiting area. Lexus must have surveyed this place and opted to do the exact opposite. When I bought my car, the sales man told me 'we have plenty of cars and plenty of buyers, no need for any sales"-so I bought elsewhere-but I've TRIED to get service here, big mistake.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Adam, we appreciate your feedback and we are concerned about the issues brought up in your review. As part of our efforts to investigate and resolve these issues, we have attempted to match your profile name to our customer records, but we have so far been unable to make a match to any recent store visits. Without these details, it will be difficult to correct any mistakes that may have been made. If you are willing, please contact me directly so that I may gather more information from you so that I can be of assistance. Thank you, Russ Toll, General Manager 901-921-8418
Thank you for working with me to make sure your follow-up visit with us this week went smoothly for you. I apologize for the previous miscommunications you experienced, but I am glad that we were able to get your vehicle in and out of the shop quickly, and on behalf of our Service team, we look forward to seeing you next time. Please reach out any time if you have questions or concerns about your Service experience. Thank you, Kevin Bulger, Service Manager
Yes, that is a screen name. I will call next week, thank you.
I wanted to let folks know that I was taken care of at Livermore Subaru when I returned. Service was professional and expeditious.
Simple pricing, straightforward process, and quick paperwork. This dealership was a little out of my way but I'm glad I decided to go.
Simple pricing, straightforward process, and quick paperwork. This dealership was a little out of my way but I'm glad I decided to go.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Fantastic experience with Wesley selecting a vehicle. Wesley was amazing and helped us trade in our vehicle for a new 2022 Forester Wilderness. Farhad made the paperwork a breeze, and Sharice was very easy to work with. Thanks for everything Wesley. I love my new car!
Fantastic experience with Wesley selecting a vehicle. Wesley was amazing and helped us trade in our vehicle for a new 2022 Forester Wilderness. Farhad made the paperwork a breeze, and Sharice was very easy to work with. Thanks for everything Wesley. I love my new car!
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
The team was amazing! I was comfortable taking my time to make my purchase. Alec and Sharice where professionals 👍☺️
The team was amazing! I was comfortable taking my time to make my purchase. Alec and Sharice where professionals 👍☺️
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and star rating! We hope you continue to choose us for all your automotive needs! Take care!
Very good customer service. No Hassle. Walked in Traded in car. Drove away with new car.
Very good customer service. No Hassle. Walked in Traded in car. Drove away with new car.
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We hope you enjoy your new car, and we hope to serve you again in the future!