PHD AUTO GROUP

Shady business practices and owner endorses employees harassing potential customers. They claim it’s customer service but clearly they lack any understanding of what actual customer service is! Constant phone calls and texts; multiple times a day-felt like I was dealing with an ex who had issues!!! If their customer service is this bad…. I can only imagine how much worse going through with a car purchase would have been! So glad I read multiple sources of reviews and took my business elsewhere!

Please checker better business bureau . This company has several problems and are not very professional to customers once cars are purchased.

Ashley was very helpful in my car buying experience. Super nice and helpful to me

Great Experience, I highly Recommend Ashley . She’s the most understandable sales woman Ive ever met , her energy was definitely contagious best sales Woman ever . Shop with Ashley if your ever in Need of a Vehicle She wont rush you into buying she helps you decide whats best for you . Thanks Ashley For helping with my Purchase.

Phd ,piece of xxxx. Sold me a xxxx car,that ran for 2 days. Electrical. ! Unrepairable..unacceptable !

■●BUYER BEWARE●■ Found my new ride on Facebook with PHD Auto Group. After days & hours of research, they offered more bang for the buck. Car Gurus said it was a great deal and it truly was! Can't begin to say enough about Matt & Ashley! Very accommodating & extremely friendly. According to carfax it was in an accident. Asked the manager what kind of damage there was and from the photos and what I was told, bumper skin. OK, not a big deal. Well it's the morning after purchase, discovered I was lied to. They accident obviously was a bit more extensive. The liftgate (which still has junkyard part #'s on it) and other parts as well. Hit so hard the plastic is buckled inside. The drivers side was hit evidenced by bondo & a bad paint job & the overspray left behind. The front bumper doesn't even line up, so I can only assume damaged up there too. Contacted the dealer, said it's off the lot & my problem! At this point, I'm left no choice but to contact The Ohio Attorney General and Attorney Greg Reichenbach. I can't stop reflecting on our trade. The manager went down $2k on my trade offer because they put it on a lift and discovered a leak. I didn't want to walk away from the deal over $2,000. So he & I walked outdoors and distinctly said to him, you had the opportunity to put our vehicle on a lift and go through it with a fine tooth comb and I'm not afforded the same opportunity with the vehicle I'm buying from you. Im taking you at your word that there is nothing wrong with it. There's so much wrong... You don't want to accept the return and it hasn't even been 24 hours, which would have been the easiest & most decent and reputable thing to do. We will take the route to get our desired outcome. Update: While discussing situation on the phone, a man stating he was the manager, threatened if we followed through with our complaints their would be repercussions on our end. I Sir am not not happy with this entire deal nor your threat! ** Please look at the reviews on cars.com for this dealership. It seems this is common practice for them!**

I purchased a 2012 Jeep Wrangler Unlimited (4-Door) Rubicon from PHD Auto Group. The first month I owned it, it constantly had check engine lights on for failing parts and it was making a strange engine noise. PHD repaired some of the issues at their shop, but not all of them. On two occasions, they cleared the check engine lights with a device without ever addressing the cause of them. They told me to bring the vehicle back if the lights continued to persist and they would clear them again. When I told them that the parking brake did not work, I was informed that it couldn’t be repaired. I later found out from a different shop that it could be repaired, and it cost me $350 for that inspection alone. Three months into owning the vehicle, the engine noise was getting worse. The drive shaft assembly had failed, which I later found out was a $3,500 repair. I had initially brought the vehicle back to PHD where the problem was misdiagnosed- I was told that it needed a new transmission. I was also informed that they do not offer loaner vehicles for repairs, so I would have to rent a vehicle out of pocket for, “a few weeks, maybe even longer.” PHD had sold me a $2,800 “extended service contract” for the vehicle when I purchased it. It was supposed to cover the cost of any major repairs. However, the service contract was completely useless. The warranty company would not cover any of the needed repairs (or any future ones) because the previous owner had modified the vehicle with larger tires and a lift kit before I purchased it. The salesperson had sold me on the warranty at the time of purchase, stating that any major issues would be covered. Now I am stuck with a ticking time bomb of a vehicle and a service contract that I can’t use. PHD sold me the vehicle for around $25,000, with the cost of the service contract. It had roughly 85,000 miles on it. Admittedly, I did my homework way too late! The current value of the vehicle is listed around $7,000, so if I attempt to trade it in elsewhere, I will be completely upside down with negative equity. PHD Auto Group is unreliable, dishonest, and predatory. I would not recommend that anyone purchase a vehicle from them if they value their money.

My wife and I were very satisfied. Jeremy was exceptional! All the staff was great. We were even able to trade in an older vehicle.

DON’T BUY A VEHICLE HERE!!!!!The car’s battery did not work nor did the engine work properly on a car sold to my family. My son in law was told to keep the vehicle running all the time for it to work properly since the car was sitting on the lot for so long! We were gaslighted into purchasing because of the desperate circumstances, and they had me write an exceptional review when I was there to make them look good at first!!!! Unfortunately, there was NO warranty available for the vehicle, and it was not even able to be serviced in their shop because of that! What’s even more strange is the fact that my kids were in a car accident lead them to get another vehicle there, and the woman who had hit them in the accident and totaled their car came into the dealership and sat down at the next desk while my kids were busy buying their vehicle!!!!! This woman only came in to inquire about vehicles? I don’t think so!!!

I bought a BMW 2011 and they sold me a lemon lights was still on told the sales man car need to be fixed and they never fixed it I will be getting my lawyer and giving the car back bought this car and it need 5000 dollars of work sales man garage for knowing and insulting my intelligence