Koons Woodbridge Ford

My experience at Koons Ford of Woodbridge was nothing short of appalling, marked by blatant unprofessionalism and outright disrespect from a salesman named Eddie Sakyi, who claimed to be the manager. From the moment I attempted to discuss the vehicle, Eddie’s behavior was combative and dismissive. He repeatedly interrupted me with condescending “yep, yep, yep” remarks, refusing to let me fully express my legitimate concerns about the car’s condition. When I pointed out that the dealership’s advertisement was misleading and failed to disclose visible damage on the vehicle, Eddie’s response was to roll his eyes repeatedly—a gesture that felt both patronizing and hostile. I drove a significant distance to visit this dealership, a fact I shared in an effort to negotiate in good faith. Instead of engaging, Eddie dismissed my concerns, smugly stating he had already “taken $500 off” as if that resolved the issue of their deceptive advertising. When I asked for a fair number to move forward, Eddie claimed he would “have to sleep on it,” stalling and showing zero interest in working toward a deal. I mentioned that I was planning to purchase a car within the week, hoping to convey urgency, but Eddie twisted this into an accusation, leaning back in his chair and sarcastically asking if I was “giving him an ultimatum.” His tone was mocking, and his attitude suggested he viewed the interaction as a power struggle rather than a professional transaction. When I clarified that I was simply trying to negotiate, he doubled down, boasting about customers from New Jersey as if my time and effort were irrelevant. Eddie’s behavior was not only unprofessional but also deeply disrespectful, turning what should have been a straightforward car-buying process into a frustrating and demeaning ordeal. His refusal to listen, coupled with his eye-rolling and dismissive attitude, made it clear that Koons Ford of Woodbridge has no regard for customer service or transparency. I strongly advise anyone considering this dealership to look elsewhere—there are plenty of dealerships that value their customers and operate with integrity. Save yourself the headache and avoid Koons Ford of Woodbridge at all costs.

The most sleaziest dealership experience ever! Salesman/ manager? Hadi Al Hage, has no morals or scruples. They made me pay $476 for a Mercedes Benz inspection and "sold" the car right under my nose. 5pm I get the report from MB of Alexandria regarding the condition of the vehicle, and when I spoke with him he said "he has to speak to the team to see what they can do". Next morning when I call, I was told that they sold the car! ... knowing that I was interested and paid for an inspection at the dealership! Didn't even give me the right of refusal!.... I find it hard to believe that a car that has been sitting for 2 weeks got sold on the spot in the evening after 6pm! xxxxxxxx! ... it is still listed on carfax and on their website 2 days later! LIARS and cheaters.... DO NOT TRUST THIS DEALERSHIP.... BUYER BEWARE! I have proof and of text and recorded conversations of their lies!

Peter was our salesman and was amazing! Great customer service, honesty and prompt service! The final purchase took much longer than it should have since we had our own financing, but not terrible, I understand they have paperwork that needs to be done, but the finance team was great also!

Good to go. I’m glad that I got my truck back. Hopefully no more recalls. I’m eyeing that Maverick Tremor on display.

I've purchased several vehicles from Koons Ford over the years, however this is the first time at the Woodbridge location. They consistently stand out from the competition thanks to their pricing, selection, and diligent staff. Most recently, I was interested in a limited-production 60th Anniversary Mustang. After reaching out online, I was connected with Christian, a product specialist who not only understood the car inside and out but also shared my enthusiasm for it. From what I understand, he personally built the order, which made the experience even more special. In today's world, attention to detail matters—and Koons Ford nailed it. The car was beautifully detailed, parked indoors, and Christian was waiting for me in the lot when I arrived. That kind of care and preparation goes a long way. Thank you for helping me add such a special vehicle to my collection!

Alberto was excellent. He kept me informed every step of the way, and made sure I got everything that was needed.

I had the pleasure of working with Greg Gibson during my recent truck purchase, and I can honestly say it was one of the best truck-buying experiences I’ve ever had. From the moment I walked onto the lot, Greg made me feel welcome and at ease. He took the time to understand exactly what I was looking for, answered all my questions, and went above and beyond to help me find the perfect truck for my needs.

The service department are very helpful and they take the time to explain what needs to be done and why.

Had my car service there after purchased 2 years ago. Service is still excellent quick service with a smile

Koons knocked it out of the park! The easiest car transaction I have ever made! Kyle Reid was super laid back and far from pushy. Once we went inside to work the deal, Koons had me out the door in 90 minutes tops! I cannot remember the last time I did not spend half the day just doing the paperwork part.