Reviews
Sales is excellent. Service dept not so much. Even when coupons are given upfront they do not use the coupons they promote online.
Sales is excellent. Service dept not so much. Even when coupons are given upfront they do not use the coupons they promote online.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
First time customer at Spirit. Excellent customer service by Fred and the staff. Exceeded expectations and went above and beyond to meet my needs. I will be back and do my best to refer friends and family.
First time customer at Spirit. Excellent customer service by Fred and the staff. Exceeded expectations and went above and beyond to meet my needs. I will be back and do my best to refer friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure to welcome you as a first time customer. We're glad Fred and our team could meet your needs and exceed your expectations. Thank you for sharing your experience and for planning to refer friends and family. Bill Chappell, GSM
I would give a better rating because of friendly staff, but my car was not fixed. I have an electrical issue. I was charged a significant amount of money. The very next day, my car would not start, I ended up needing a new battery. I called the dealer to see if it was checked and they advised me it was not. About 10 days later my car broken down with the same fuse blowing and it is currently at a different dealer. They also replaced a 25 amp fuse with a 30 amp fuse. I have a lifetime warranty, but the root cause was never fixed just replaced blown fuse.
I would give a better rating because of friendly staff, but my car was not fixed. I have an electrical issue. I was charged a significant amount of money. The very next day, my car would not start, I ended up needing a new battery. I called the dealer to see if it was checked and they advised me it was not. About 10 days later my car broken down with the same fuse blowing and it is currently at a different dealer. They also replaced a 25 amp fuse with a 30 amp fuse. I have a lifetime warranty, but the root cause was never fixed just replaced blown fuse.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello and thanks for reaching out. When you came here your vehicle was at a different dealer before coming here, we explained that some issues were due to improperly installed battery cables and a grounding cable. There were also a bunch of trouble codes due to the misinstalled cables. We charged you to fix issues we didn't create and it was functioning properly when we returned the car to you. Hopefully if you are at the original dealer they are able to more properly diagnose your issue with the cables properly installed. If you continue to have issues there our friendly staff would welcome the oppurtunity to assist you further. Thanks your Friends at Spirit
Took a long time to return my call and didn’t have enough time to have more services completed. Spoke with customer service who stated would add a coupon or 10% of my oil change service and was not added.
Took a long time to return my call and didn’t have enough time to have more services completed. Spoke with customer service who stated would add a coupon or 10% of my oil change service and was not added.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Spirit Chrysler Dodge Jeep Ram. Bill Chappell, GSM
people not being trained very well .staff all good before buying but after buying just another sale
people not being trained very well .staff all good before buying but after buying just another sale
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Bill Chappell
I had a flat tire and I was able to get my wagoneer to the dealership. I figured I was going to have to leave it there to have the tire checked and repaired. When I got there they took it right in and patched it while waited. Amazing service. Highly recommend.
I had a flat tire and I was able to get my wagoneer to the dealership. I figured I was going to have to leave it there to have the tire checked and repaired. When I got there they took it right in and patched it while waited. Amazing service. Highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team could patch your Jeep Wagoneer’s tire right away and get you back on the road without leaving your vehicle. Your recommendation means a lot, and we look forward to helping you again. Bill Chappell, GSM
I've been coming to this dealership since 1994 and for the last 32 years I've received incredible service help and professionalism
I've been coming to this dealership since 1994 and for the last 32 years I've received incredible service help and professionalism
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re honored by your loyalty over the past 32 years. It’s great to hear our team consistently provided professional service for your Jeep Renegade. Thank you for trusting us year after year. Bill Chappell, GSM
Great dealership to do business with as in the past they have always been friendly
Great dealership to do business with as in the past they have always been friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our team has been friendly on each visit really brightens our day. Thank you for trusting us with your Jeep Wrangler Unlimited 4xe service. We look forward to welcoming you back soon. Bill Chappell, GSM
Just bought a beautiful new Jeep Wrangler from Spirit CDJR . What a wonderful and refreshing experience! From beginning to end the process was professional, knowledgeable and the toughest thing to do, they made it fun again to buy a car! Our salesperson Wendy was outstanding, the rest of the team was amazing and I do mean team. They all work together to ensure the customer is well taken care of. Kudos to the ownership and management for the process they have created here. Thanks ! We are looking forward to many years of fun in our new Wrangler!
Just bought a beautiful new Jeep Wrangler from Spirit CDJR . What a wonderful and refreshing experience! From beginning to end the process was professional, knowledgeable and the toughest thing to do, they made it fun again to buy a car! Our salesperson Wendy was outstanding, the rest of the team was amazing and I do mean team. They all work together to ensure the customer is well taken care of. Kudos to the ownership and management for the process they have created here. Thanks ! We are looking forward to many years of fun in our new Wrangler!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled that Wendy and the team made your Jeep Wrangler purchase both professional and enjoyable. Knowing you found the process refreshing and fun means a lot to us. Congratulations on your new Wrangler and here’s to many years of adventure ahead. Bill Chappell, GSM
Always happy with Spirit.. sales and service. Mike Connelly made sure I was comfortable while I waited for my car.
Always happy with Spirit.. sales and service. Mike Connelly made sure I was comfortable while I waited for my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star review and for trusting us with your Jeep Cherokee. We’re pleased our sales and service teams provided a comfortable experience while you waited. We look forward to welcoming you back soon. Bill Chappell, GSM