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I agreed to purchase a preowned 2021 Hyundai Kona from Horne Mazda. The advertised price, $28,750. I requested a statement of the total purchase price including all fees. When the statement arrived an additional $1,128.00 fee for accessories was added with no explanation. I did not request additional accessories. All accessories should be included is the asking price. Simply put, a used car is a used car and an agreed price is for the car, as is. I cancelled my purchase.
Be Alert
I agreed to purchase a preowned 2021 Hyundai Kona from Horne Mazda. The advertised price, $28,750. I requested a statement of the total purchase price including all fees. When the statement arrived an additional $1,128.00 fee for accessories was added with no explanation. I did not request additional accessories. All accessories should be included is the asking price. Simply put, a used car is a used car and an agreed price is for the car, as is. I cancelled my purchase.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dan, We appreciate you furnishing this commentary here on Cars.com about your visit here at Horne Mazda Avondale. Consumer feelings are tremendously important to our team and I would like to speak with you about your 2021 Hyundai Kona purchase inquiry and communication with our Sales Team. When you have a moment, can you please reach out to me directly or email me your preferred contact method so we can discuss this further? Thank you. Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869
AJ helped me to understand about the features of the car,
AJ helped me to understand about the features of the car, He spent good amount of time to make sure I understand all of the functionalities of the car by demoing them. It was great working with AJ to finalize the car that was looking for.
AJ helped me to understand about the features of the car,
AJ helped me to understand about the features of the car, He spent good amount of time to make sure I understand all of the functionalities of the car by demoing them. It was great working with AJ to finalize the car that was looking for.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, We are happy that our team could help you find the vehicle you wanted. Enjoy your purchase and thank you for choosing Horne Mazda Avondale.
Fantastic all round dealership; it all was great & pretty
Fantastic all round dealership; it all was great & pretty smooth! Recommend to all for purchase!
Fantastic all round dealership; it all was great & pretty
Fantastic all round dealership; it all was great & pretty smooth! Recommend to all for purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the recommendation of our team here at Horne Mazda Avondale. It is great to see you had a smooth purchasing experience. Let us know if we can assist down the road.
Enjoyable purchasing experience at Horne Mazda.
Enjoyable purchasing experience at Horne Mazda. Connor Balzan was great to deal with. No high-pressure sales and no markups. Would definitely buy another vehicle from this dealer. Highly recommended.
Enjoyable purchasing experience at Horne Mazda.
Enjoyable purchasing experience at Horne Mazda. Connor Balzan was great to deal with. No high-pressure sales and no markups. Would definitely buy another vehicle from this dealer. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team is thrilled to see that you had such a heartfelt appointment with our Sales Team. I very much appreciate your contributing this feedback. We look forward to your next visit.
This was the easiest car buying experience I’ve ever had.
This was the easiest car buying experience I’ve ever had. Everybody was friendly and nice and reasonable.
This was the easiest car buying experience I’ve ever had.
This was the easiest car buying experience I’ve ever had. Everybody was friendly and nice and reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Horne Mazda Avondale appreciates the 5-stars. The team is glad your car-buying experience was friendly and reasonable. We hope to see you back for future visits. Safe travels on the road ahead.
Shawn at Horne Mazda was an Angel.
Shawn at Horne Mazda was an Angel. He wasn't pushing me to buy, he was helping me find exactly what I wanted. Shawn threw in a lot of extras! He made me extremely happy and I will always send business his way! ASK FOR SHAWN
Shawn at Horne Mazda was an Angel.
Shawn at Horne Mazda was an Angel. He wasn't pushing me to buy, he was helping me find exactly what I wanted. Shawn threw in a lot of extras! He made me extremely happy and I will always send business his way! ASK FOR SHAWN
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star review and the high recommendation on our Sales Team here at Horne Mazda Avondale. We are pleased to see that we could get you the exact vehicle you wanted with all the extras! Your happiness and satisfaction are what we strive for. Drive safe and let us know if there is anything we can do for you.
Prior to my most recent service visit my rating would hav
Prior to my most recent service visit my rating would hav been a 5 star...but, this most recent 13,000 mile service (1.6 hrs) cost $192.00 labor charge. That seems an extraordinary rate in excesses of $100 an hour. I will not return for such labor charges. All other aspects of my service visit were their usual excellent attention, thanks much.
Prior to my most recent service visit my rating would hav
Prior to my most recent service visit my rating would hav been a 5 star...but, this most recent 13,000 mile service (1.6 hrs) cost $192.00 labor charge. That seems an extraordinary rate in excesses of $100 an hour. I will not return for such labor charges. All other aspects of my service visit were their usual excellent attention, thanks much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, I appreciate you taking the time to share your review. Customer satisfaction is very important to all of us at Horne Mazda Avondale. I would like the opportunity to further discuss your experience with our Service Department. Would you kindly reach out to me at your convenience? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869
The support was great, is never a pleasing experience to
The support was great, is never a pleasing experience to need a service repair, but the crew, especially Joseph, was top-notch.
The support was great, is never a pleasing experience to
The support was great, is never a pleasing experience to need a service repair, but the crew, especially Joseph, was top-notch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recognition here on DealerRater. Our Service Team is thrilled to read that we've provided you with a top-notch experience. Please reach out to us at Horne Mazda Avondale if you have any questions.
Very friendly and helpful.
Very friendly and helpful. They also keep you updated and use video to show how your car is doing and show any concerns your vehicle may have.
Very friendly and helpful.
Very friendly and helpful. They also keep you updated and use video to show how your car is doing and show any concerns your vehicle may have.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Horne Mazda Avondale. We appreciate your perfect star review, and our Service Team will always be here to assist you with your automotive needs.
They went above and beyond to make the sale & me happy!
They went above and beyond to make the sale & me happy! They have called multiple times to make sure everything is good. Much appreciated!
They went above and beyond to make the sale & me happy!
They went above and beyond to make the sale & me happy! They have called multiple times to make sure everything is good. Much appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there! Thank you so much for sharing your positive feedback! We are pleased to learn our Sales Department went above and beyond in helping you during the car buying process. It also delights us to know our team followed up with you after your purchase. If there is anything else we can do for you here at Horne Mazda Avondale please let us know! Take care!
