Big Star Hyundai

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Thank you, E! We're so glad to hear you had a great experience with Andrew and Johnny. Congratulations on your first Tesla!

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are incredibly sorry to hear about the multiple frustrations you encountered during your visit. It is also distressing to learn about the issues surrounding your license plates and the subsequent burden placed on you at the DMV, as we aim to handle every trade-in and transition with much greater care and efficiency. We would like to look into these matters further and address the communication breakdowns you described. Please contact me directly at [email protected] so we can discuss how to make this right. Scott Kimbrough, General Manager

Thank you for your business and for taking the time to provide feedback. We sincerely apologize for the frustration regarding your paperwork and the complications surrounding your service package. Providing a seamless and reliable experience is our goal, and it is clear we may have fallen short in coordinating the care plan that your vehicle required. We would like to look into this further and find a way to make things right, so please reach out to me at your earliest convenience. Tony Gomez, General Sales Manager, [email protected]

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the condition of your vehicle's interior and the frustration you experienced during the sales process, as we strive to maintain the highest standards of cleanliness and transparency. It is disappointing to hear that the floor mat required disposal and that our team's communication fell short of expectations regarding optional services. We take your concerns seriously and would appreciate the chance to address this further, so please contact me directly to discuss a resolution. Tony Gomez, General Sales Manager, [email protected]

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Thank you for taking the time to share your experience. We understand how frustrating situations like this can be, especially when it involves warranty coverage. We want to clarify that while we are an authorized dealership, and like with most consumer products, all warranty approvals and coverage decisions are ultimately determined by the OEM (original equipment manufacturer)—not by the dealer. We perform warranty repairs on the manufacturer’s behalf, but we must follow their guidelines regarding what is and is not covered. In cases where a concern is linked to equipment that was installed outside of the vehicle’s original factory build, and especially if involving non-OEM components, the OEM typically does not extend warranty coverage for related issues—even if that equipment was installed by another authorized dealership. Because of this, any warranty consideration for those components or their impact would need to be addressed directly with the selling or installing dealership. Regarding the diagnostic charge, this is applied when the manufacturer determines that a repair or concern falls outside of warranty coverage. This is also disclosed prior to the start of the diagnostic process. We understand that this can be disappointing, and we’re always happy to review documentation with you and help point you in the right direction for resolution. Kohl Young, Service Director, [email protected]

We appreciate the additional information you provided regarding the original installation of the components by Hyundai. It is important to note that final warranty coverage determinations are made by the manufacturer rather than the individual dealership. We understand this distinction can be frustrating, and we would like to ensure your concerns are addressed thoroughly. If you would like to discuss this matter further, please contact our service director directly as he would be happy to assist you.

The 5-Year / 60,000-Mile New Vehicle Limited Warranty reads that it covers repair or replacement of any component manufactured or originally installed by Hyundai that is defective in material or factory workmanship, under normal use and maintenance. When no non-Hyundai equipment has been installed after the vehicle has been purchased, there is no reason for a new owner to anticipate lack of warranty coverage for any dealer installed equipment, because Hyundai dealers are Hyundai agents.

Thank you for your review. We apologize for any inconvenience. Customers should expect timely updates on the status of their vehicle and it looks like me missed the mark. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.