Big Star Hyundai

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Thank you for your business and for sharing your feedback about your recent service experience. We sincerely apologize for the inconvenience and frustration caused by the need for a return visit. We understand how disruptive this was to your day. We are sorry that the root cause of the initial problem was not clearly communicated to you. It sounds like the technician was working to diagnose a complex issue, and we regret that the communication about the diagnosis and the final fix was not clear or detailed enough. We value your time and appreciate your patience as we worked to get this resolved. While we cannot undo the initial errors, we are committed to ensuring your complete satisfaction. If you have any further concerns about this repair, please do not hesitate to contact me directly at kohly@bigstarhyundai.com. Thank you again for bringing this to our attention. Kohl Young, Service Director

Thank you for your business and taking the time to share your feedback. We understand this experience was frustrating, especially at a moment when you simply expected to pick up your vehicle and go. Our call center review confirmed that our call agent correctly communicated the policy: the complimentary oil change benefit is provided only to the original vehicle owner. That said, at check-in, we should always make the customer aware of the charges that they would be responsible for once the work has been completed. We are disappointed to learn that you feel that this interaction at pickup did not reflect the respectful, solution-focused service we expect from our team. You should never feel pressured or spoken to in a condescending way, regardless of a policy disagreement. We are happy that once the situation was clarified, our service team made the decision to waive the charges for the service. We value your business and appreciate you bringing this to our attention so we can address it directly with our staff. If you would like to discuss this further, I welcome the opportunity to connect with you. Thank you again, and we hope to earn back your trust on your next visit. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

Thank you for your business and taking the time to share your feedback regarding your recent warranty experience. We are sorry to hear that you are not satisfied and understand your frustration. We want to be clear about the warranty process: Warranty claims coverage is ultimately determined by the vehicle manufacturer, not the dealership. If supported by sufficient evidence that it will be a covered repair, we submit the claim, and the manufacturer makes the decision on whether the repair is covered under the warranty policy. While we are bound by the manufacturer's decision, we certainly want to ensure that your case was handled completely and accurately. We would be happy to immediately investigate the details of your service visits and the specifics of the denied claims to confirm that nothing was missed during the process. Please contact me directly at kohly@bigstarhyundai.com with your VIN and contact information. We appreciate you bringing this to our attention and look forward to the opportunity to review your situation. Kohl Young, Service Director.

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.