Reviews
Very courteous and friendly, professional, no long drawn
Very courteous and friendly, professional, no long drawn out process, and excellent customer service. GREAT!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
Alex was a great in helping me get the vehicle I was
Alex was a great in helping me get the vehicle I was looking for and working with my income
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
This dealership was great.
This dealership was great. Alex was awesome and super patient and went out of his way to make sure I got what I was asking for
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Alex was very attentive, patient, kind and honest.
Alex was very attentive, patient, kind and honest. I appreciate how he painted the picture of what I qualified for. He didn't pressure me into making a decision and I appreciated that he allowed me the weekend to make a decision. I'm sure I will be closing with him and I'm grateful for the experience.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
Excellent Thank you 😊 Hyundai 👍👏 fast efficient
Excellent Thank you 😊 Hyundai 👍👏 fast efficient loyalty i will recommend my friends and family and relatives.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
They did overcharge me for the 2025 Santa Fe I got it
They did overcharge me for the 2025 Santa Fe I got it from them.. cruelty they changed the price and make me sign all documents.. i try to get this people on the phone after I find the difference.. nobody is answering. The operator transferred my call to the the Alex C Jones he’s never answered or call me back yet and I try to get the sales manager he also answered my call.. I going to file a complaint against Big Star Hyundai to AG ,Consumer Protection Office, and BBB if they did not do any compensation
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Chris Russell, General Sales Manager.
Hi .. Chris I did called you left a voicemail today and I sent a email yesterday , you did not respond to me yet .. here I am attaching the email message Hi .. I want to let you know that today (1/15/25)is the due date for (2020 Santa Fe ) the car I traded with you guys I not going to make any payments because I transfer the owner ship to you (Big Star Hyundai)on 1/4/2025 .. I got email notification from Hyundai Finance stating that The payment is past due Also you guys overcharged me $1295 for 2025 Santa Fe , the total price of the car is $36,230 you guys are selling it to me $ 37,525 it’s a daylight fraud business you guys are doing especially your sales team.. I feel like all of their mind set is same ..just ripped off customers Thank you
Alex was amazing.
Alex was amazing. He was very knowledgeable. He walked me through the whole process. He was polite and charismatic. I would highly recommend him to my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Had to wait about 15 minutes before someone came to speak
Had to wait about 15 minutes before someone came to speak with me but overall it was a good experience
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
My wife had searched online for the vehicle we were
My wife had searched online for the vehicle we were looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still had the car on the lot. We ended up making a trip to Friendswood, which is about 30 minutes for us and was greeted by the sales manager, who said that our salesperson was bringing the car out for us to look at, didn't love the Pearl white color so they brought out a moonlight cloud one for us. Since we had done the term on the Internet, they had the outline of the deal worked up already, but since it was a different car there was some haggling before we settled on a price. Finance guy was great very clear on all of our options. Overall, we had a great experience Thank you, Alex Jones.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Great second purchase from Big Star Hyundai, no problems
Great second purchase from Big Star Hyundai, no problems at all! Sit not like all the additional charges at closing!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.